Bustleton Bikes

Knowledgeable, friendly, helpful staff. We’ll gladly do business in the future.

Best customer service ever & we didn’t even buy anything! Mike was so helpful in explaining what type of bike to purchase and all of the perks when buying from the store. He genuinely wants everyone to find the perfect bike for them and feel good once making that decision. This is a small business that should definitely be supported.

Bought a trek bike last week from this shop. Mike the sales person helped me immensely choose the correct model, size and color.
I will be sure to stick my bike in his shop for service for years to come.

Bought a bike axle here, realized I needed something different, and went in the next day for an exchange. All purchases are final, so the man tried to upsell me into bringing my wheel in to be serviced. I understand that he’s a small business owner, but this seemed disingenuous. I bought a part, part was incorrect, I needed either the correct part or cash back.
Limited selection of parts and I won’t be returning.

I went into this shop based on a recommendation.
I was directed upstairs where the bikes were. While looking at the bikes I was greeted by Mike, who I presume owns the place. He was very knowledgable about the bikes and helped me pick the right bike in no time at all. He ordered the bike I wanted and had it the next day. The bike was cheaper than every other shop I looked at. Mike really was a helpful guy and it was appreciated.

Absolutely love this place! I have been a customer for approximately 26 years… They have a great staff, stand behind their products, and do excellent work… They have given me great advice to help me select the perfect bike to suit my needs… I have purchased multiple bikes for myself and family… Wouldn’t go anywhere else…

This bike store is phenomenal! The owner answered every question I had thoroughly and explained exactly where each dollar was going towards the repairs I had performed. I loved the place So much that I went back a few months later and bought 2 brand new bikes from them! Highly recommend this place and make sure you meet the owner when you’re there! Awesome guy. Thanks!

I am rating Bustleton bikes one star because of my longs arduous poor experience with them. I had a carbon frame for my girlfriend which I wanted to add a 105 groupset. They made us feel like idiots by saying that the bottom bracket needed rethreading and that there was no housing or ability for the breaks to be threaded. They then offered to buy the $ 600 carbon frame for $ 200 and sell us two brand-​new bikes for $ 1300. this was way over our budget of $ 1000. I took the same carbon frame to another bike shop (Abington wheel right) after a month of dealing with Bustleton bikes. The owner answered about every possible question I hide and despite the extra 20 minute drive I was relieved today two weeks later when I picked up the same carbon frame with complete 105 groups 11 speed. Never once was there any of the concerns that Bustleton bikes had brought up. I believe firmly that Bustleton bikes was creating problems so that they could sell us to new bikes which we almost did but gratefully we did not. I actually really like the owner at Bustleton bikes and I think that if you go to Bustleton bikes you should talk with him. I won’t name names by one of the technicians that worked with us was the culprit of all the problems that we had there… he made me feel like an idiot and that is the worst feeling when exploring new territory… I would rate them a one star but I really like the owner and some of the people there are really nice! But they could have discussed other options down the technician was suggesting. He even said that we needed to x-​ray the bike for a scratch on the paint!!! Outrageous!

This bike store is amazing. I went here with my boyfriend looking for a bike for myself, nothing fancy and they met my needs. They offered me several options and also let me test ride them.
They worked with me on my price range ad well!
They offered me a free kick stand and a brand new seat to make me more comfortable.
The staff here is friendly, polite and professional. I would recommend this store to anyone.

Excellent customer service. Bought a bike from this place and it has been a pleasure doing business with this store. I have brought my bike for tune ups and repairs ever since.
I highly recommend Bustleton bikes.

Dishonest, stay away!!! I went in needing a quick chain replacement because I was moving out of town. I was hoping they could help me out, but I never should have told them I was moving! When I picked up the bike, the bike salesman said it was fixed and made me sign a waver to get my bike back! He knew he did not fix it, and he charged me $ 40 anyway!!! I did not realize the mistake until I unloaded the bike at my new place, out of state. Bustleton Bikes, you suck!

I just ordered my 3^rd bike from here and I won’t go anywhere else. I always get excellent service; the guys are extremely knowledgeable and very cool to work with!

The service here is A+++++++ and I am so thankful that they know soooo much about bikes. I am just getting into biking and received a TREK Luxe purchased from this location. I went back w/​the bike to get fitted and bought a helmet. The store staff are super knowledgeable and won’t pressure you into buying anything and actually prefer you to come back in piece meal to see what you like/​need vs buying it all now.
Did I mention, they have great prices :) very comparable to other shops

A solid bike shop.
I’ve been going to this place for the 6 years I’ve been an active biker and have always gotten good service. All of the guys here are knowledgable and more importantly able to convey that knowledge to someone who’s not as bicycle savvy.
I got my first mountain bike from there, my first road bike from there and when I wanted to custom build a new bike from the ground up, a guy named Josh, personally helped me pick some of the best parts to assemble my now awesome Trek T1. Needless to say I’m thrilled with my new bike.
I’ve been to a few other bike shops in Philly, and the reason Bustleton Bikes is my primary go-​to shop is because of the personal value they care for my bike whenever I drop it off.
You can tell that all of the guys that work there actually care about bikes and the bikes that they work on, and since I really care about my bike, they’ll continue getting my business until I’m no longer in Philly.

I dropped my bike off at Bustleton Bikes to get 2 new tires put on it. That’s a 5-​minute job. It took them 7 days to do it. I called almost every day, asking about the job’s progress, and received different answers each time. On Saturday morning, they said they would do it either that day or on Sunday. On Saturday afternoon when I actually dropped off the bike, they said they would have someone do it on Monday. On Wednesday, they said it would get done later in the week. On Thursday, they said they would do it on Friday. On Friday, they said they were waiting for the tires to be delivered from another store on Saturday. Finally, on Saturday, it was done. I know they were busy, but I also know that they must have been pushing my job to the end of the list day after day. The guy did apologize and thank us for our patience when we picked up the bike, but it was too little, too late.

A-​OK. Not terrible, not great, but so far it’s been a decent ride [ha, get it? Ride? Metaphors?]
The service is pretty solid and they have the ability to do same day tune ups and the like. They’re pretty knowledgeable and can help you get parts that aren’t in their inventory.
That’s where some of the issues come into play, as the time it takes for parts to come in is not exact. I find myself waiting for longer periods than estimated on almost everything I ordered. Perhaps I’m bitching because I’ve been spoiled by big box stores and Amazon Prime with free two day shipping, but it’s definitely a throw back.
The actual bike servicing is decent as well, but seems the tune up I received left a couple of things loose as I needed to have someone give it another once over when I was away on a ride. Loose crank at the bottom bracket and a skipping rear dérailleur is not a confidence inspiring mechanical issue to have, but nothing extremely serious either.
I come in as often as my paycheck affords me, and I’m learning to like the guys there; Josh and Mike are the two who seem in most often and are very nice people to chat with about all things bike, as they are also the chief bike mechanics there it seems.
It’s tuck away behind the primary strip, near Paddy Whack’s and a car wash, and the shop looks like it’s in a constant disarray from all the bikes they’re building and servicing, but it’s a nice place to step into for your bike needs.