Chestnut Hill Cleaners

Had a lovely experience. It’s pretty tough finding a cleaners you like in every way. I usually end up choosing a cleaners because they are simply ‘good enough’. However, I don’t feel like I am making any compromises with this store. My husband’s dress shirts come out perfectly pressed, they notice stains that I didn’t even notice, and they can alter any kind of clothing you bring to them. I am very skeptical when it comes to alteration. I have had many pieces ruined due to poor alteration. Now, I am never worried when I have to take any piece of clothing in!

Shockingly Poor Service.
ALL BUT ONE OF THE POSITIVE REVIEWS ON THIS DRY CLEANER ARE OVER TWO YEARS OLD. Has it changed ownership?
I brought them a dress on a Tuesday with some superficial maple syrup spots. I was a new customer and said so. The woman was friendly and assured me all stains would be treated. She said the dress would be ready at 5pm that Friday (she named the time frame).
Arrived between 4 and 5pm on Friday to pick up the dress and a man rudely said it was not ready yet, made no eye contact and talked on his cell phone. This should have been a red flag that this was a very last minute job…
Went back at 5pm and the dress was ruined – old stains had been pressed into the silk and new stains were present! The woman said they did not have enough time. Again – they named the time frame.
They could not have cared less about my garment. These were superficial spots that any number of dry cleaners could have removed. The most offensive part was their attitude. They could have called and requested more time. They could have requested more time when I arrived for pick up. They could have apologized.
This place showed no integrity or professionalism whatsoever.
Talk about squandering new business!
Think carefully before sending valued clothing to Chestnut Hill Cleaners.

Customer service needs improvement — when they loose something they should apologize. I took a coat in the spring and didn’t notice the hood was missing until I needed on a very snowy day. They did find the hood but no apology! I was shocked at the attitude of this inconvenience. I will not return.

I’ve tried 4 cleaners in as many months. And figured to give Chestnut Hill Cleaners a try. I think I found my new regular cleaner.
This first round I brought in dress shirts and sweaters:
Dress shirts were cleaned and well pressed, When I came to pick up I was short one which they sent back because they were not happy with the pressing. I appreciated that they are checking for issues so I don’t have to.
The sweaters when I brought them in were mildly to heavily pilled, when I got them back looked brand new. Saving a favorite sweater of mine from the donation bag. One sweater had a small stain (from a marker) that I had forgotten about which they noticed, cleaned the sweater twice to try to get it out, and asked if I wanted them to try again since they hadn’t been able to totally eliminate the stain.
Overall they were the friendliest and cleanest of the cleaners I’ve been too. It amazes me how many cleaners present an untidy image.

I went to Chestnut Hill Cleaners to have my duvet cover dry cleaned. Originally, I had hoped that I could take advantage of the discount that’s posted for Wednesdays, but when I got there, they told me that (of course) that didn’t apply to duvets. I also didn’t get the discount for first time customers. As you can read, I was not pleased from the get-​go. To top this off, when I went to pick up my duvet, it had NEW STAINS and was not clean.
How in the world did I give this place 4 stars then? When I brought the duvet back to show them what happened, there were no questions asked. They took it back again and had it re-​cleaned. As much as it sucked to pay full price and take the item back again, I appreciated their courtesy and determination to get the job done. I would probably go back again.

I love this place! I come here for every dry cleaning and alteration service imaginable! I have things hemmed, taken in, dry cleaned and they always do a stellar job. They are friendly, kind, and extremely helpful! I highly recommend using them!

Chestnut Hill Cleaners is the best! Have a really nice pair of pants that I stained not once, not twice but three times!!! with a tide pen. I thought they were a done deal. They got the stain out. I didn’t think that was possible. They are really nice people who do a good honest job! Thanks Chestnut Hill Cleaners.

My search for excellent, dependable dry cleaning is over, and now yours can be too.
I am a courtroom lawyer– so I wear lots of suits and ties to work. I need my dry-​cleaning done yesterday. For years I have tried different dry cleaners– expensive and slow, quick and cheap, etc. My last dry cleaner was okay, but they would rotate in new people every 4 months. I left.
And I am glad I did. Anthony at Chestnut Hill Cleaners is what we should all aspire to be in our professional lives: expert, friendly, and truly service oriented.
I have only been with them for about 2 months, and I already have a good story. I really needed a particular blazer for a social event on Sunday. I had a busy Saturday, so I asked that my dry cleaning be ready on Friday. When Friday afternoon came around, there had been a computer error, and so only my shirts were ready, and not my blazer.
Are you ready for this? Anthony actually delivered the blazer to my house on Saturday while I was out. Delivered!
I cannot recommend them highly enough.

I have been a many decades-​long customer of Chestnut Hill Cleaners. I’ve always valued the friendliness and professionalism of each of the owners over the years. I was particulary grateful for their services this year. We had a 3-​story flood in our house. As part of the devistation, 5 area rugs and pads were soaked along with ²⁄₃ of the many coats in our coat closet. We threw all the rugs and pads on our front porch and sorted through our coats adding the wet ones to the pile. We didn’t know what to do. This was too big a load to carry or fit in either of our cars. We called Chestnut Hill Cleaners. The owner came out, picked everything up, assured us it would be fine, and promised to store everything as long as we needed while we patched up ceilings and walls and refinished our wood floors. What would we have done without them? I don’t want to think about it.

Love these guys. After taking my clothes here 3 times, they already knew my name by my face. It’s ridiculously cheap to have a suit cleaned and they always do a great job. They are very honest and they are very kind and respectful of their customers. The location is pretty good for CH and if you can’t park in their private lot you can park on the street right next to it which always has parking. They have awesome hours and are open for a while on Saturdays too. Wednesday is 10% off your whole order when you pickup. Ask for a first-​time-​customer coupon if you’re going the first time, they gave me a little bit off my order. Nice people, good work, good customer service, this is my regular dry cleaning place.

i will dedicate my 100^th review to a great pair of business owners and the great business they run.
after parking my car in the private lot (a rarity in the chestnut hill area), i stroll in and give my name, phone number, or invoice number for them to call up my account. ill munch on a free tootsie roll (or 8) from the bowl they have at the front counter as i wait for my clothes to be retrieved. they’ll typically ask for a ²⁄₃ day turnaround, but can do same day service with no extra charge if the clothes are brought in early enough. the owners are very sweet and work diligently to ensure customer satisfaction.
if it’s your first time there, be sure to ask for their new customer discount (10% off for your first visit) and a free «chestnut hill cleaners» laundry bag!