Chestnut Hill Hotel

The front desk Manger graciously changed our room in the morning to one in The Carriage House next door. The room is a bit bigger and quieter since it is not right on Germantown. The bed is better, too. Ask for room 604! Another advantage to the Carriage House rooms is they have central heat. This is November and the owners still had not turned on the heating system in the main hotel. Let me tell you, this California girl was freezing that first night in the other room. If you plan to stay here in the autumn and a heated room is important to you, ask if they have turned on the heat yet. If not, you will be using a smelly oil space heater. Space heaters creep me out and an oil one is double creepy to me. Still no clothes storage space in the Carriage House room, and the manager said none of the rooms have dressers. He did provide an extra luggage rack so both my husband and I have easy access to our clothes. Everyone here is very nice and professional. You can’t beat the location. We are having a good trip and thank you to the management for making our stay comfortable.

I love that the Chestnut Hill Hotel has a long history (the building itself has been around since 1894… whaaaaaat!)…I love that they are dog friendly (additional $ 25.00 per night with pup)…and I love that the staff are overall very friendly and courteous. It is, however, extremely expensive ($ 179.00 per night for a room with a queen bed, that price jumps to $ 229.00 per night on a Saturday) and for what you are paying, you should be getting a better experience.
I was here for a few nights over the weekend and the housekeeping services leave a lot to be desired. It seemed like the only thing they did was make the bed… and even then, it was done so carelessly. While the blankets and sheets were tucked in, the massive decorative pillows that I had put on the floor next to the bed were still there when I got back to the room (so, did they vacuum, or not???). I had also put a pillow aside the night before because there were weird stains on it (it was late and I just put that pillow aside, assuming housekeeping would take care of it the next day) and the same pillowcase was still on my bed when I returned. Really? That’s where I put my face… please change the pillowcases… just, please. Additionally, the shampoo, conditioner, and soap were not refilled. This may be standard for them, but for the price I paid? I don’t think another 1.5 oz of shampoo and conditioner is unreasonable.
Housekeeping aside, when I spoke to the front desk staff later over the phone (side note: I wasn’t able to speak to anyone in person because they were called away to help another guest), the person on the other line offered no remorse for their mediocre housekeeping experience. I’m not expecting a free room, but an apology goes a long way. And whether she was or not, I definitely felt like the person I was speaking to just thought, «Let me just file that complaint in this imaginary folder that I’m not going to do anything about…»
Chestnut Hill is a quaint, adorable little neighborhood that is a quick train ride to downtown, though it offers a lot of explorable gems in its own right. It’s a shame that the Chestnut Hill Hotel does not live up to the standards of it’s surroundings.

Lovely, charming and truly unique accommodations. Also the bar and restaurant has tasty food/​drink and very friendly service, and the central location and market/​public space behind the hotel makes it a fantastic venue for the neighborhood. However, the management is hopelessly disorganized and the rooms are overpriced for what you get. We did a room bloc for a wedding. NEVER. AGAIN. There were so many mistakes — before, during and after our stay — with names and rooms and who to charge for what it felt like we were communicating in circles. Of course the «mistakes» fall on our credit card. Also we can’t speak for other rooms, but it didn’t even look like our room had been vacuumed. Also, for nearly $ 300 a night I expect a water cooler in the «fitness room» (some would also say bottled water in the guest rooms!), for the wifi to work, and for there not to be mold on the bathtub grout! It would have been an easy fix to address these things, but it seems the place is just mismanaged.

You will love the style of this place. We just spoke with the front desk team and they were wonderful. Can’t wait to return and visit and checkout the rest of the boutique room types. And it is amazing to have two great restaurants under the roof. Definitely a must try.

I have waited to write my review as I sent an email to the hotel and was hoping for a response before I posted but I have not received one. We were disappointed in our stay mostly from a housekeeping perspective.
First let me say finding the parking lot was not all that easy as it wasn’t clearly indicated on the website or at the hotel but we took a guess and pulled up the side street and found a parking lot with other stores etc and decided it must be the right one. You can’t see the hotel from the parking lot so it is a guess. Parking was a nightmare Saturday night as this is a public lot and we had to circle several times until someone left. We were told by the front desk you have to park on the street and move later when there is a spot which is not so appealing and after the snow there was little to no parking as the streets had not been plowed.
Check in was smooth and accommodating. The hotel is old and I found the furniture in the «lobby» to be dated and a bit frumpy. Found our room after winding through the halls. The room was nice, nothing over the top with amenities, furnishings etc and the refrigerator is very, very small, a bottle of wine barely fits lying down on an angle. The beds were very comfortable.
The issues started when my friend went to pull down the sheets at bedtime and found a pubic hair in her bed. We also found stains on the quilt that appeared to be old blood, this was on both beds and numerous spots. The towels also had stains on them that should have been bleached out.
The next morning we requested the sheets and quilts be replaced and they were that day. We had used all the glasses the night before and left them in plain sight on the dresser, they were not replaced and not cleaned. The soap and shampoo was also not replaced in the bathroom.
My other complaint was the breakfast. I wrongly assumed this would be a B&B style fresh breakfast when in fact it was exactly what you would get in a chain hotel except you had linen napkins and china. Nice touch but the linen napkins were a wrinkled mess which in my opinion defeats the purpose of using linen.
So, I think that there is clearly a quality control issue with housekeeping. When I am paying $ 259.00 per night I expect an attention to detail and not to find hair and stains on my bed linens and to have clean glasses. Housekeeping needs spot checks and supervision to ensure standards are kept.

Wasn’t too sure about this one when booking but all I can say is WoW. Very clean, great beds lots of room. Everything was just wonderful. Boutique and very updated in every way. Yes you can hear sounds as it is to really well insulated but nothing worth complaining about. People very nice too. Breakfast room nice and fancy China yet food not up to far

I stayed at this hotel for a wedding a couple years ago. I loved the updated modern room that I had. It felt cozy. The food for breakfast was great, as was the restaurant attached.

I have stayed here several times and I couldn’t have been more pleased. I live locally but once I had an emergency and they told me to come right in even though it was just 11 o’clock in the morning, nowhere near check in time. The staff was so accommodating and when I called shortly after I checked in to ask for more soap and towels someone was there within 5 minutes. They called my room later just to see if I needed anything, thats a bit different from most places. They go above and beyond and in this day and age that says a lot.

A colleague suggested this hotel since it was so close to where I needed to be the following day. I checked in very late the day I arrived due to being out in the field all day. When I was finally settled I went down to the front desk to inquire about food. The restaurant attached to the hotel was no longer serving (10 pm) so I asked the desk person again about any options nearby. She suggested two places down the block and I chose one. The owner of the hotel happened to be right there since his daughter was the one at the front desk. He offered to drive me down to the restaurant (in his sweet high end vehicle) and handed me an umbrella since it has just rained as well. I ordered my food and he also came back to drive me back. I cannot emphasize how great a gesture this was since I was tired, hungry, and 7 months pregnant!
The rest of the front desk staff were great too when I needed to store my bags and come back later in the day after check out. My only issue with my room was there was no hot water for the shower in the morning. Otherwise highly recommend Chestnut Hill!

The room was nice, but NOISY. Do not stay here if you are looking for peace & quiet.
Something was being power– washed outside of my window at midnight. Also, the fireplace, although nice to look at, was noisy while it was on.
The bed, jacuzzi bathtub, and glass shower stall were nice.
All of the pre-​programmed buttons on the phone went to the wrong places. I couldn’t reach the front desk except by calling the actual phone number.
The best things about this hotel are the eateries surrounding it.

the good– bed, jetted tub
the bad – room was freezing! and it wasn’t cold out, NO COFFEE MAKER IN ROOM – I requested a QUIET ROOM IT WAS NOT! #604 Carriage room was above a sandwich shop that had loud music and when workers took breaks it was right below my window!
the ugly – pet hair all over rug, clearly not vacuumed! –human hair all over bathroom floor!
glass table tops clearly not cleaned! ! Only 1 Robe in closet was ripped to shreds by the dog that had been in the room! 1 of the 2 Smoke Alarms or Carbon Minioxde Alarms (for the Gas Fireplace) where disarmed and hanging –that’s safe!

If you want to get a good night’s sleep or get any sleep before 11p, don’t stay here. Street noise, restaurant noise, noise from the old heaters in the room. If you are used to staying at a modern, clean hotel, this is not the place for you. If you are looking for an old hotel that has had some renovations here and there, this is the place. Ever seen Mary Tyler Moore after the plastic surgery? Kinda like the Chestnut Hill Hotel, may look better than its actual age but something about it just makes you want to turn away

On the fence with this hotel. After having issues with another Bed and Breakfast, the Chestnut Hill Hotel was a sigh of relief. When my sister and I arrived the check in process was smooth and our hotel was ready early. With our 2 queen beds, my bed had a small stain on the comforter (no worries, I don’t really use that), but my sister’s bed looked fine. The hair dryer was fantastic and the mini fridge worked great. My biggest beef with the room is the loud heating unit. Very grateful that it worked, but it was a little obnoxious. The bedroom/​bathroom was what I expected after booking.
The free breakfast was another story. Saturday morning there was a buffet of oatmeal, waffles, hard boiled eggs, defrosted fruit, yogurt, granola, and some sweetened dried cranberries. The lack of meat was a little bit of a shock since I’m from Texas, but there were plenty of protein options. Sunday breakfast was the bigger issue. They had less options (while Sunday is generally when you’d expect a greater display), and they only had one guy in charge of cleaning and restocking the food. The poor guy was running around constantly and guests were getting frustrated. Since they set the table for you, guests must pick up plates from an empty table instead of from the buffet line. Although it is nice to have a set table, it’s a little awkward. In addition, the tea dispenser had coffee drips coming out of it (even though it’s hot water only), so it took a couple tries to get a clear cup of tea. I paid so much for the room that the breakfast was a huge let down. Their breakfast quality in relation to their room rate is the biggest reason why I would debate booking again.
SEPTA has a train stop near the hotel, so it is incredibly easy to get from the airport to the Chestnut Hill Hotel ($ 9, ³⁄₂₀₁₄). On top of that, there are great restaurants to eat at (Green Soul and Iron Hill Brewery & Restaurant were our stops) and Bredenbeck’s Bakery is incredible.
All in all, not a bad place to stay. However don’t expect much from the breakfast buffet and plan an early lunch.

This was a great hotel. I like the free parking and the location was pretty quiet. The beds were very comfortable and I like the modern look in the double bed rooms.

I had a great stay at Chestnut Hill Hotel. The place is cozy, clean, and cute. We had a lovely breakfast (included) of waffles, yogurt, coffee, and eggs. Most importantly, they were able to accommodate my request for a very early check-​in. They were completely booked the night before, and couldn’t make me any promises when I made the reservation, but when I called the morning of to remind them of my request, they told me my room was already ready. That kind of attention to detail is very much appreciated.

It was freezing cold the night I stayed here. The gal at the front desk was kind enough to bring a space heater because the heat wasn’t working. I called at 11:00 to get another room because I couldn’t take it any more, and she offered me the suite. I told her that I was here on business and was paying the corporate rate, and that I appreciated her gesture. When I went to the front desk, there was a strange man there (who seemed to also work for the hotel) who argued with her in front of me over the rate change and that the manager would be angry if I was given the other room (even though my room was basically uninhabitable). I told her not to worry about it and just give me whatever they had available at our corporate rate, even though they should have given me the available upgrade because of the inconvenience. No snark about the front desk gal, but her colleague’s attitude was really uncalled for. Enough to warrant a bad review from me.
The original room, although cold, was nicely updated. It was also in the annexed building, which was undergoing renovations. In hindsight, I probably shouldn’t have been put there in the first place. The replacement room wasn’t much warmer and didn’t have the king bed that I wanted, but it is late and I am tired.

We booked two rooms 6 weeks ago for a special weekend celebration with friends then were called and told over a month later after receiving a confirmation notice that a wedding party had booked the rooms earlier. Frankly I think they got the business after our booking and bumped us from the rooms. Poor business and customer service which will be reported to the better business bureau. I understand this has happened to others with a reservation at this hotel. And there was no offer to make good on the reservation at another time.

This hotel is under the process of being renovated. So, during our stay there was a few issues like losing electricity and no water.
However, that set aside the room is beautiful. They have a nice flat screen tv. A very high end bathroom with great lighting. The continental breakfast was well prepared and actually pretty good. Additionally, you can’t beat the area it’s in. You can easily walk around to dinner and shopping.
The only negative to this hotel is the staff is still working out the kinks. The front desk usually appears confused and the cleaning staff did a spotty job of cleaning our room.
But, attempting to stay positive just like the renovation issues I am sure the staff issues will clean up. This hotel is on the up and up!

What a dump. Dirty, stained room, partially painted bathroom lacking a shower mat — those were the highlights. We were robbed. Noisy front room above the café. Oh and did I mention the instant coffee, frozen fruit and fake OJ at the free breakfast? Why did we put up with this? Location in beautiful Chestnut Hill.
Next time we will research this better.

We stayed here while visiting schools around the area, and the hotel looked really cute from the outside. The receptionist was really friendly and nice.
When we got to our room, it was a different story. The bedspread had a few discolored spots, and when we tried to cover it up with the blanket that was in the closet, we discovered that it had stains all over it as well. We looked at the sheets, and they had scattered random blemishes on them as well. We asked them if we could have a different room, and they gave us a new one, which was better, but did have a small bloodstain and a few tiny blemishes in the bed linens.
There just doesn’t seem to be any pride with this place. Everything is old, worn-​down, and dirty. It looked like it used to be a really cute, nice hotel, but there was no upkeep.
Pros are that it’s really close to a nice shopping district/​good restaurants like the Melting Pot, and that they have their own parking lot.
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Edit– 9÷20÷10
We’ve since moved to Philly and met some classmates who work there right now. They say things have gotten much better since we visited and that there are a lot of reforms.