FedEx Office Print & Ship Center

i like everything and 99% of my reviews are positive … so when i give two stars, you know a place is lame.
i’ve used this fedex office location sporadically since i began working nearby more than six years ago. initially, the service rocked — the guy who used to be the manager was friendly and efficient. over time, though, everything about this place has gone downhill. the kick-​ass manager is long gone and has been replaced by employees who couldn’t care less about customers and their needs.
a couple recent examples … i told them i needed a project finished by 8 a.m. wednesday and was promised it would be done by 5 p.m. tuesday. when i showed up at 8:30 wednesday morning, it hadn’t even been started yet. the employee at the counter was not concerned at all.
last week i needed another small print job and literally brought them a sample of exactly what i needed the finished product to look like. the sample was something that had been produced at this facility before, so i figured they could replicate it without a problem. wrong! even with me hand-​delivering them an example of what i needed, they still got confused and i stood there for 20 minutes while they figured it out.
there’s more, but you get the idea. i know it’s hard to run a business and that many business owners get shafted by picky and unfair Unilocalers on the regular, so i always try to be supportive. this place is killing my mojo, though. thanks for turning me into a cranky jerk, fedex office!

I requested a pick up at this facility. They never call me back and when I call to ask for an estimate time, without even asking my tracking number, they say they don’t know. Horrible service

One of the worst experiences ever. I arrived to pick up a package and the two employees sauntered around the store chatting with each other and constantly complaining about how short staffed they are.
They took my name and made me wait 15 minutes before saying «no we don’t have it «
Call customer service, it’s not here
After I requested them to look again, they magically found my package (an iPhone)
They didn’t apologize and when I pointed it it, they dismissed me by saying, have a good day.
If I can help it, I will never return to this store

I ordered chairs for my new apartment and selected delivery to this location since I work 9 – 5 and wouldn’t be home for delivery. The chairs were efficiently packed two to a box, so they were on the bigger side, but definitely not anything out of the ordinary for Fedex to handle. When I arrived to the Fedex store the day after delivery, my chairs were nowhere to be found, but I was told to come back in a week to check if they were there.
After online tracking showed the packages in Illinois three days later I called Fedex Customer Service and found out they had been refused upon delivery in Philadelphia by a store employee named Sheree Murphy, and that they were en route back to the sender in California. Long story short, I had to contact the vendor, have the items shipped out again, and I’m expecting delivery (to my apartment) on Friday — four full weeks after they originally shipped.
My biggest issues with this incident are that 1. no one called to let me know my packages wouldn’t be at the store and 2. they had the packages returned to the sender instead of letting me pick them up at a different Fedex facility in town. If space is the problem (a cranky store associate said the manager turns packages away if they have a lot), then Fedex shouldn’t offer to have packages delivered to this particular location.
This store clearly has issues — avoid avoid avoid.

I needed to have three pre-​printed documents bound. It’s about a 5 minute process. I went in at noon and was told they’d be ready by 6pm. I came in the following morning and they weren’t done. Really?! I get that you have a lot of orders, but that’s just beyond unacceptable. I’m grateful the guy stopped what he was doing to finish the job, but they should’ve already been completed. Go elsewhere if you can help it… or give them at least a week to finish anything.

Is there less than one star? Are there negative stars? The man who helped me. I don’t know his name because I wouldn’t care to find out, but he was taller, glasses, hair circa early 2000’s, and completely rude. I sent a very specific email with the specifications for the print job. I said the margins may have been small on the top so to make sure nothing was cut off. I show up to FedEx and, sure enough, the logo is cut off. He insisted that there was no possible way for him to know if the header was cut off. 1. If that were true, he could have called me to begin with to tell me that, since I gave my number for any questions. 2. I have an idea. Print a test page with the document scaled considerably smaller to see the the whole area then print it regular size and compare to see if anything is cut off. But why would you do that slightly extra work? Because it should be important that the customers document looks right when it is printed. That’s the whole idea right? Well, I must be wrong.
There was also a lot of ghosting throughout the text, which he responded was my fault for the pdf. His exact words were «Well maybe YOU don’t know what YOU’RE doing?» I think my jaw actually dropped. I admittedly got mad and used a few choice words, but it was nothing undeserved. But wait, there’s more! Did I also mention that he had a customer service problem with the girl in front of me, to which he said «well my printer can’t fix itself» in response to why her prints were late.
When I asked for his manager he tried to one-​up me by asking for my manager. Who even does that and what are you talking about?
tl;dr: The bottom line is that you probably don’t want to go to this FedEx because it is a parallel universe where the print jobs don’t matter and neither does customer service.

they only have one register for shipping so be prepared to wait, as the woman ahead of me had several packages. also, the guy keith didn’t like my tape job. he said he would have to charge me 3.99 to repack. then he proceeded to rip my tape off package and ripped part of tracking number on label off. when i said that i’d used the same tape several times before… he said «um no you didn’t because i’ve worked here for so long and i wouldn’t have accepted this.» um hey keith, i recently sent a book, and a victorias secret package with the same tape on it. don’t come here if you want rude service.

this place is OK if the machines are working and you have a debit or credit card. if you need to interact with the employees you’re better off leaving and going to Staples and buying your own damn printer.

I recently had an emergency where I needed some docs to be generated and printed very close to this location. Fortunately, at the last minute I remembered FedEx — my office away from office — and was able to draft what I needed & get it submitted in advance. This allowed me to successfully handle the situation with a providential result! Great for convenience, location and accessibility.

DO NOT FAX HERE
So I had this document I needed to have sent, and I thought fax would be easy and convenient, since it’s faster than the mail.
And convenient it was. The fax machine is self-​serve, the directions were easy enough to follow, and you get a confirmation page to prove you sent it.
My main gripe is the exorbitant price, which I did not fully grasp until I went to the counter to pay.
Five measly pages sent over the fax cost me ELEVEN DOLLARS. Seriously, at roughly $ 2 per page, it would have been cheaper to hire a bike messenger to hand-​deliver it. I know they have to cover their overhead, but this is highway robbery.
So if you have to fax something, by all means, don’t do it at FedEx.
Use a friend’s fax machine.
My friend (sadly, as an afterthought) suggested the public library would fax something for free (although I haven’t checked this out).
Or, scan whatever you have to send (or take a picture with digital camera or decent phone) and email it.

I am a giant butthead. Let’s just start there.
My boss had asked me to bind some booklets together for a meeting about a month in advance. It was the day before the meeting. Did I have the booklets? Uh — sure!
CRAP! CRAP! CRAP!
I work near this particular FedEx and decided why not?
So, that was 12 booklets, 15 pages each, black and white bound. Normally, they would need 24 hours at least but, the manager — I think his name was either Brian or Ryan, something along those lines– assured me that they would have them done by 10:00 AM the morning of the meeting. The store was fairly busy, too, so I was a little nervous. But the manager was a reassuring and I decided I had no choice but to trust him.
10:00, the booklets for the meeting were ready! Just as promised! To sayFedEx saved my bacon would be an understatement. I will definitely use them again for my printing — and dumbassery — needs.

Slow, rude, expensive. ONE EMPLOYEE. she moved as slow as a snail. It doesn’t take 25 minutes to ship two packages… Waste of my time!