Final Touch Mobile Auto Spa

Another Living Social deal taker here.
I called about 2 weeks after the deal was purchased to schedule the detail. The person who answered took down my name number and certificate number and told me they would have someone call me back in a few minutes to schedule the detail. Several hours go by, no big deal, I get that business get busy. What irked me was I then get an email from Living Social saying my certificate was redeemed and asking me how I like the service. Say What?! I called the number again. Same guy answers and when I ask him what’s going on (in a very nice tone BTW), he starts mumbling and puts someone named Lou on to schedule the detail. OK, I don’t like their procedure but whatever.
The crew shows up 10 minutes late for the appointment but called 5 minutes before so I was fine. They gave me the heads up. I tell them the car is in the driveway. When they arrive, I go out to meet them, introduce myself and let them know if they need anything, to come to the door and knock and I’d be more than happy to help. They said they’d be about an hour.
After 45 minutes I head to the kitchen to see how things are going and the two detailers are standing around talking and haven’t even touched the outside of the car. One of them then proceeds to take a cell phone call and sit in the car and talk for about 5 minutes while his partner takes pictures of my vanity plate. What happened next floored me. The one not on the phone then heads to our detached garage towards the trash cans. Silly me thought he must be going to throw out some trash. Nope. He unzips his pants and pees on the side of the garage. WTF! Are you kidding me?! They then return to work on the car, basically rinsing the outside and not cleaning the wheels other than spraying them down. The wax job consisted of spray wax, not a real wax but basically what us in the industry call «showroom shine». They don’t come to the door to tell me they are finished, instead they call me and ask me to come outside. I meet them outside and ask the one worker what was with the peeing on my garage. He said he was scared of my dogs. I reminded him that I told him I had locked them up in their cages and to come to the door if he needed anything. He shrugged his shoulders and got in the truck and left. The exterior cleaning was no better than a good car wash and the interior still has dust in the vents and the interior side of the windows weren’t touched.
I’m furious and intend on lodging a complaint. Absolutely not acceptable.

I picked up a Living Social deal for their Interior/​Exterior Mobile Auto Detail service. The initial scheduling was easy and they were able to give me an appointment on President’s Day. I thought it was great that they would do the detail in my driveway while I waited!
Getting someone to show up was another matter, though. I called to confirm on a Friday and was told that my appointment was now an hour earlier than originally scheduled (10am instead of 11am). On the day of the appointment, the technicians showed up three hours late (1pm) with no explanation whatsoever. I had called the office when they were only 90 minutes late and the manager said he would contact them and get back to me, but he never called back. I finally got a call from the technicians when they were 20 minutes from my house. When they arrived I called the manager to let him know that they arrived and that I had been waiting with no word on when (or even if) they would show — the most he would offer was to reschedule my appointment for another time.
The actual detailing service itself was fantastic! The technicians did a great job on the interior and exterior of the car, including removing a grease stain and some crayon/​marker stains in the back seat. I was throughly impressed by their work. I could have easily given them 4 stars if not for the horrible communication and customer service.