Fox & Roach – Berkshire Hathaway HomeServices

awful. totally screwed me over. avoid at all costs!!!

This firm is filled with liars. Avoid working with them at all costs. Was told keys would be left at the front door of my building only to find that no keys were left and the old tenants still occupied the unit when i stopped by to drop off personal items. The firm was clearly collecting double rent. When I mentioned breach of lease the brokers refused to discuss even paying me back a minimal cost of parking storage I incurred as a result of their breach. Would not recommend.

I am shocked by how unprofessional Donna Santore is. The building my apartment is in is for sale, so they have been showing the whole building (including my apartment) to potential buyers. 4 separate times people have come walked into my apartment without contacting me first. Today I was sitting in my living room, alone, in my pajamas and I hear a man’s voice in coming from my kitchen. Do you know how terrifying that is???
Law in Pennsylvania is that you have to notify a tenant 24 hours in advance before coming into a property unless it is an emergency. Her activities have been illegal and invasive.

My wife and I worked with Jared Roberts, so this review pertains to him.
Planning a wedding, a honeymoon, a corporate relocation, an out-​of-​state move – all to happen within the span of 3 weeks – needless to say, we were apparently glutton for punishment. But, with our weekend visit to Philadelphia to sleuth out an apartment, a month before the wedding, we were fortunate enough to meet Jared (
).
After we didn’t find an apartment that weekend, Jared became our lifesaver, emaiing us listings, then going to see the apartments we shortlisted on our behalf, taking photos for us and giving us his honest, professional opinion. But beyond simply finding an apartment for two clients, he remembered personal details about us, such as the name of our dog, and taking that into account as he made his recommendations. Of course, the load off our shoulders at such a stressful time was immeasurable.
THANK YOU, Jared, for being such an over-​the-​top service-​oriented, helpful, friendly, patient partner for us! We love the apartment you found for us, and we look forward to working with you again. Simply, there aren’t enough thank yous that we could cram into this review!

I recently purchased a home with one of their agents, and found the whole process very easy. They were pretty easy to work with, and were very flexible. I also found them to be pretty good with communication!

I contacted Vicki Goldberg from Prudential Fox and Roach i because I needed to find an apartment for graduate school. She ignored my price range and only showed me apartments that exceeded the maximum monthly rent that I could afford. She then showed me an apartment that was at the very top of my range and, since I needed to find an apartment ASAP, I agreed to it. She guaranteed the landlord was excellent and a «friend of another agent» working for her office, Marcello Ciurlino. Well then I get a phone call from her saying the rent increased and since I already agreed to the apartment I couldn’t change my mind. And it also turned out that the «excellent landlord» was a fraud and a thief and that the apartment wasn’t even registered with Philadelphia to be rented! I took them to court over this and they lied on the stand, claiming that they were told there was a permit, even though they’ve been renting this apartment for several years. I hired Prudential Fox and Roach because I thought that they would only show me legally rentable apartments with reputable landlords. Instead, I was bullied into a contract with a thug who threatened to evict me if my rent was a day late. Either Prudential Fox and Roach doesn’t do their homework, or they lie right to your face. I’m not sure which is worse.

I randomly found Patrick Campbell in this office, and boy do I feel lucky. He was an excellent broker in helping us to find our new home. Patrick spent several weekend days trucking around Philadelphia in the heat, meeting no fewer than 12 of my relatives, and all with a smile. Oh and did I mention that he worked with us for 2 years… we were fussy. He has some experience buying and selling properties personally which was invaluable when it came time to finding contractors and letting us know what to look out for. He wasn’t pushy about those opinions though which I appreciated. If asked his opinion he’d give it but it didn’t feel like the hard sell which so often leads people to regret their purchase.
Everything went smoothly leading up to settlement and Patrick was there to welcome us to our new place. I would absolutely recommend Patrick Campbell without hesitation.

I worked with Greg Damis and he was OK.
However Donna Santore was atrocious in dealing with unresponsive sellers. Then after they missed every deadline and failed to sign off on anything and we wanted our deposit back, she insisted the seller had to sign off on the AOS termination. This was a month after the settlement date! Surprise, they aren’t getting back to her. But she doesn’t want to refund the deposit because «we can be sued». Guess what Donna? You ARE being sued, by me!
Update: I finally received the check, made out to my partner who lives in another state. So I had to re-​mail it & wait another week. These are «professionals»?

We worked with Nora Gibson from this office, and she stuck with us through a lot of unforeseen drama until we finally landed in a great place. We also used their mortgage brokers, Trident, which made settlement very smooth and simple; Larry Cohen, in particular, was very helpful and understanding of the aforementioned drama. Very good experience overall.

I have worked with Rose Ann Jugla, at Prudential Fox & Roach, Realtors for several years now.
She has always been an excellent Realtor to work with. She has assisted me in finding Tenets for my rental in the Museum district of Philadelphia for several years.
Especially during this trying financial time, she has gone out of her way to assist me in finding quality rentors, and has really held my hand throughout this whole process. I can not recommend her enough. I am looking forward to the time in which Rose Ann can assist me with selling my house.
She is professional and really goes out of the way to assist people in understanding the complex financial times we find ourselves in.
Prudential Fox & Roach, Realtors
210 W. Rittenhouse Square, Suite 406
Philadelphia, PA 19 103
Office: 215−546−0550
Direct: 215−790−5637
Fax: 215−546−9781
E-​Mail: