Hand & Stone Massage and Facial Spa

First timer and it was great! The girls at the front are so sweet and great to talk to! I made a last minute appointment and they got me in with no problem. I walked in and within 5 minutes I was greeted by Alex, who is so sweet and nice! He took me back to the massage room and gave me a few moments to change and then came back in. The atmosphere was relaxin and he applied just the right amount of pressure and focused on the areas I had described as my problem areas. He asked if I preferred more upper body work or if I would like calves and feet done, which I appreciated because I usually would have gone for the extra upper body but I wanted to try the full experience this time! He made me feel very comfortable and I felt amazing afterwards! I didn’t sign up for the monthly membership since I’m not sure how many times I will be able to come back each month but if I am able to work my schedule around it, I would love to come every month! I will definitely be booking with Alex again! Thank you to everyone at this location!

This place is getting unfair reviews. For a membership fee of $ 50, I get either a facial, a massage or a wax every month. When I don’t use my monthly service, I bank it and use it later for other more pricier services or buy products, which are great or buy gift cards.
I do agree with some reviewers that the massages are either a hit or miss. I think that’s bound to happen at spa places like these. I recommend asking the front desk to book you an appointment with one of their best of whatever service you wanted to get.

After the longest week and half ever, I was excited to book an appointment and check out this new place so close to home.
I called and explained it was going to be my first time there and I was interested in a facial and massage. The reception was completely disinterested. Didn’t help me by offering other days and didn’t listen when I expressed I was looking for morning.
I said I would call back, and before I could say anything else… She said ok and all I heard was dial tone. I won’t ever step foot in this place. No thanks– first impressions are everything.

Mediocre massage and a very poor foot reflexology session. They should not book treatments if they have no therapists who know how to do the modality. I spoke with the manager who politely gave me lip service, but no satisfaction. I guess this massage factory is okay for people who don’t know much about a great, professional massage, but it’s not for me.

I’ve been a member for a few months and each experience I’ve had has been extremely pleasant. The staff is courteous and helpful. I had my first facial today and the girl explained the process and answered my questions. She also recommend certain products for me to use. I’m very pleased with this company.

I had a wonderful facial today with Karen. I added the microdermabrasion to my facial and it was def worth it. Karen was very caring and knowledgeable. She asked me about my skincare routine and gave me suggestions on how to make it better. I have a membership here so you can either get a facial a month or a massage. This was such a pleasant experience that I’m going to have to alternate. Karen made me feel comfortable and treated me as like a person and not just another customer. My skin feels great and it was a relaxing experience. Just what I needed.

Overall, a pretty good place. The front desk always seem busy but the girls working always manage to take care of everyone. I have recommend this Hand and Stone locations to my family and friends.

My fiancé bought me a gift card to receive a 60 minute hot stone massage at this location. I was able to book an appointment the day prior with no issue. I arrived at my appointment 10 minutes early and was greeted by the women at the front desk. I filled out the required paperwork quickly and was greeted by my therapist Chris. She was very friendly and she asked me what areas I would like her to focus on. On her way out I let her know that I have a hair loss condition and I wanted to know if it was ok to remove my wig. She said of course.
When I was ready, she came back into the room and made THE RUDEST comment to me. She said «wow you look like a very different person» and I immediately got silent. Sensing my discomfort she quickly laughed and said «I’m just kidding». I have never felt so disrespected. This massage was a birthday gift and she absolutely ruined it.
Thankfully Valerie at the front desk was very nice and apologized for my experience. If it wasn’t for her I would never be coming back. When I do come back I definitely will not be requesting Chris since she is very unprofessional and rude. I will be emailing the manager of this location to report my issue.

I had my first facial here with Karen it was a wonderful experience and very soothing they had great meditation music and the pumpkin facial smells amazing I wish they sold it I would use it every day they offer water and peppermint after it’s just a very calm environment.

I tried to come here today and was turned away, my girlfriend and I both received gift cards for hot stone massages, so we figured we would come in because walk-​ins are accepted, well little did we know when we got to the receptionist counter that they were unable to accommodate two walk-​ins today. So, we said we would make an appointment, the receptionist wasn’t very empathetic to people who work nights, nor was she very nice to us, you would have thought we were trying to get an appointment with the most acclaimed doctor in medicine, it went from tomorrow at 4 p. m to two weeks later, that was available, yeah ok, this place isn’t all that I’m sure you’re not completely booked. I’ve been to more «popular» places that will accommodate any work schedule even if it’s next day, what a joke. So, with that being said I guess this is that type of place that it takes months to get a mediocre massage, and I will most likely take my business elsewhere. Why have a place that won’t take two walk-​ins, that’s open in the morning till late at night, and not even try to help us in anyway? What a joke I wouldn’t waste my time at this place or this location, totally unprofessional and completely unhelpful. They’re nothing special and they make it seem like they’re so good you need to book months in advance, I’m ok, don’t waste your time at this location.

I just had my first facial there today, and it was by far one of the best I have had. Maureen really seemed like she knew her stuff and did exactly as I asked. I def joined the club and hope to get many more facials in the future. Clean place and staff up front were also very helpful and friendly.

I had the best massage of my life with Je’Ron. The facility was clean, it was easy to schedule, and everyone was very nice. Dummy me didn’t realize Hand and Stone is a club. You have to pay a fee monthly to get the low price for massage. It felt yucky, the hard sell, like a desperate Amway salesman. Ultimately, I think they would be better served adjusting the prices accordingly and not doing the monthly fee. If I could just pay as I go, I would have utilized the services there frequently and would have recommended it whole heartedly to my friends.

Its a corporate chain and franchise. You get exactly what you pay for. Facial was very cookie cutter. My skin is a mess and she told me I had a couple clogged pores on my nose. She did one extraction. That was the first red flag. Next, her breath reeked of cigarettes, #2. Towels smelled of fried foods, not anything nice #3. She skipped half of my forehead with the dermabrasion machine, and even after I pointed it out– never went back. This place counts on a monthly membership where they charge $ 50 for a facial or massage, and basically do a good job washing your face. Do it at home. If you’ve ever had a real facial, this is a very poor imposter for amateurs. Sorry. I’d spend double to just not be treated like a number in the deli.

Just left here bc I had a gift card. This is my second time going here, both times were gift cards. I can honestly say I am not a fan. Both times massages were just ok nothing special. I find the staff behind the counters were rude, it took me 2 months just to get this apt bc there always «to busy». Then they advertise everywhere the massage is 49.99 with no small print to read but mine was 89.99 bc I wasn’t a member! In order to be a member is 50.00 a month! Why would I do that when it took me 2 months to get 1 apt! Multiple times I said I wasn’t interested even though they still pushed it. I just find them to be very rude there. I’ve spent a lot less and gotten much better massages. They are a chain and they have the feel of a chain.

Just had a facial by Heather. She was soooo good! If you have dryish winter skin like me, you have to get the Rejuvenating mask. All of the tightness… gone! The one thing that I absolutely HATE is the tough sell for memberships at check out. I can’t imagine having the time or the money or the inclination to have a facial or message one a month! I said no but the girl went on and on about how «smart» it would be to sign up. Implying what? Still, 5 stars for Heather. She was great! Also, I see that some people are complaining about not being able to «walk in». I called first thing in the morning and got a same-​day appointment. I’d probably not chance it and call.

My mom scheduled 4 massage appointments for our family the day after Thanksgiving (November 28). A few days before the appointment she called to add an additional massage session and the business confirmed the additional appointment. However, the day we show up it turns out there was a mix up and they could not fit in the additional appointment.
They were apologetic and offered my cousin an upgrade for her next appointment. Instead we agreed that I would give her my session that night and I could come for an appointment the next morning. Again they were very pleasant about it and confirmed my appointment with the masseuse that my mom and sister had that evening and again offered an upgrade.
The issues began the next day when I showed up for my appointment. When I arrived they informed me that for an upgrade they were going to give me the aromatherapy scented oil. There are a number of upgrades available to add to a normal massage, however I didn’t have a choice. They simply threw in the cheapest option. Then the woman informed me that I was seeing a different masseuse than the one we confirmed my appointment with. When I asserted that my appointment was confirmed with someone else she said oh no, that was only for the appointment the evening before and I’m getting this other guy. I knew this was wrong but went ahead with the appointment. Afterward when my mom came to pick me up and asked the lady why I didn’t get the masseuse I had an appointment with. She then lies to my mothers face and said that it wasn’t with him. Mind you this is the same woman we spoke with the day before and confirmed everything.
I understand that things were hectic but mismanaging appointments, lying and basically handling customers instead of customer service is a no no in my book. My family members really enjoyed their experience and my massage was fine. However, the front desk service was enough to make us not return.

I am currently waiting to go in for my 3^rd appointment. I have found my happy place. Everyone here is so nice and helpful. I have a skin condition and they are really helpful with using oils and lotions that would not irritate my skin.
The massage therapist always asks how hard or gentle I prefer and is very polite.
I became a lifestyle member and it totally saves money. The best part also is that if I have to take a month off from payments they have no issue with that at all.
I definitely recommend this place

Me and my girlfriend visited hand and Stone on 11÷5÷14, my girlfriends experience was great, mine not so much. I won’t reveal the name of the masseuse but I got one at random and it was the worst massage I’ve ever had. Sweet girl but the massage was very amateur, she’s right was out of school. I understand that people have to learn by experience how to really massage but when I’m paying $ 70, I expect my money’s worth. I actually couldn’t wait till it was over.
The business itself is really nice and clean, the girls at the front desk were very nice. I spoke with the manager after the massage and she was very polite and apologetic and offered me a free upgrade to my next massage, this means I have to purchase another full price massage and then they will add on extra time or whatever. Thanks but no thanks, I already wasted an hour of my time and it costs me a good amount. No way I would go spend more money and hope the next masseuse is better, now that I know they hire from right out of school, no experience necessary. It’s like a hair cuttery for massage. You just never know who your going to get.
My advice, do some research if your going to this place and request a masseuse that has a good following and experience.

This place has a soothing atmosphere with dark and quiet rooms. The masseuse applied a perfect amount of pressure for what I asked for (medium), and she was nice and concerned about my migraines. My mom loved her facial! I liked the experience at Hand and Stone so much that I bought a membership.