Hertz Rent A Car

I reserved a vehicle online and confirmed it with a representative on the phone. As I arrived and spoke to a representative (Amanda) on the kiosk provided, I was told that there was no vehicle for me. She then put me on hold to call what seems like a page of numbers she had to reach the person who had the vehicle I was supposed to have. She suggested that they could be running late due to traffic. After a good amount of time, she finally takes me off hold and tells me that there still is no car available. She did not even mention if the other person was in traffic or not, which could possibly mean that they messed up and double booked a car but did not want to disclose that to me. She then tells me I can take a cab to the airport to get a car for the same rate but higher total, which is out of the way for me and I would not want to pay for a price more than what I already had. I refuse to go out of the way when I already made my way to the location that I originally rented from. I insisted on a car as I needed to be somewhere in a timely manner and she tells me that she’s all the way in Oklahoma City and can’t drive a car over to me. If a customer is upset, do not add fuel to the fire with your sass. I am very dissatisfied with my services as a first time customer.