Home2 Suites by Hilton

What a great stay! There was a little mishap when I arrived to check in — the system crashed, so all the guests had to wait around half an hour to receive our room /​keys. After that was smooth sailing though as the receptionist handled the situation so well and calmly.
Home2 Suites stands out to me in two ways — the spaciousness and their security features. First, after receiving the room keys, an employee walks you to your room to ensure that the room is empty. BUT WAIT! You’ll then discover that the elevator is safe guarded as well; you need to scan your room key in order to press the elevator buttons. This is to ensure that if strangers manage to slip inside the hotel, they wouldn’t be able to use the elevator by themselves. Super clever in my opinion as this is the first time I’ve seen this feature.
Once you get inside your room, you’ll see a full kitchen equipped with a keruig and a refrigerator, a couch, an office style desk, and your bed (s). It’s literally your home away from home! So if you forget anything like a comb or toothbrush (like I did), fear not because they have those essentials!
There’s also a gym with a large set of weights, an arm machine, bikes, treadmills, and ellipticals. If the gym doesn’t fancy you, there’s a pool or a laundry room to do laundry.
Lastly, in the morning, you’ll have plenty of breakfast options — from hot oatmeal (with topping choices too!) to cereal to yogurt to bagels /​mcmuffins /​bread to packaged heatable options i.e. scrambled eggs with sausage, peppers, and potatoes. Oh and there’s coffee, juices, and teas too.
Well worth the stay here!

1 ½ hours sitting in the lobby to check in. Nice desk attendant with no valid information. Then no sheets for the pull-​out. They said they couldn’t send any because a shift change was due, then said they couldn’t send any until the shift change was done. An hour later I had to yell at the front desk to get sheets. I am not a complainer, but checking in and sheets are hotels basics. NOT ACCEPTABLE.

Travelers beware! Don’t stay here if you value your valuables!
This looks like a nice, new Hilton establishment in the heart of the City of Brotherly Love — but in reality, this place can’t even guarantee the staff won’t walk off with your stuff.
I stayed here for 4 nights in April 2016, and during my stay my new $ 200 tennis shoes went missing from my room while I was at work one day. When I told the front desk staff what had apparently happened, I was met with indifference and annoyance at the issue. The security manager literally rolled his eyes at me when I said my shoes had gone missing. I had to catch a flight, so they took my info and said they’d call me once they’d spoken to the cleaning staff. Four days later I still had not received a call, so I called them up and asked to speak to a general manager. The GM told me he couldn’t find the shoes and they hadn’t been turned in, and that they ultimately weren’t responsible for «lost» or even stolen items. So as far as the hotel is concerned, I’m just out of luck!
So like I said, travelers beware! This place will take your money — and your clothes, too!

Love this place. It’s clean & convenient to so many places I need to go while in Philly for business. Also a bonus, it’s right across the street from the Reading Terminal Market & only a short walk to Chinatown. This is my favorite place to stay in Philadelphia, by far.

We stayed here for the Philadelphia Flower Show! It was great! The customer service was awesome! Breakfast was phenomenal! They took great care of us and our Mom. Only thing I marked down for was parking. You would think you’d get a deal for parking but NO! We stayed 4 day and 3 nights and the car never left the garage. It was well over $ 100 — along with our room, that was a very pricey weekend getaway!

I just returned from four nights at the Home2Suites and I was generally pleased.
The front desk was pleasant even as they explained to me that there would be a late check-​in due to housekeeping taking care of an outgoing full house as the long holiday weekend ended.
The studio suite, with a divider between the bedroom and living areas, was certainly spacious enough for me as a solo guest and would probably fit four people, depending on one’s tolerance or closeness. I appreciated the full-​size fridge, microwave and ample kitchenware. The shower was great with a unique soap and shampoo dispenser. If I were to quibble about the bathroom, it would be to say that I could already see the newish wallpaper peeling in some spots. Also, some guest-​initiated scuffs could be scrubbed or painted over.
The breakfast lounge area was attractive. However, other than yogurt, the selections were primarily a carb fest. Fortunately, there are plenty of dining options right across the street at the Reading Terminal Market.
The hotel can’t really be beat for convention guests, Market fans and anyone looking for a centralized location in the heart of Philadelphia.

I live right outside of Philly and had friends in town visiting so we decided to stay in Philadelphia for a «Christmas Weekend» with my boyfriends Hilton points. I LOVED this hotel! Best hotel breakfast I ever had, huge room with a lot of amenities and comfortable beds. The entire staff was so nice. I think this is the first time I was sad to leave a hotel lol. The location is pretty perfect, too. Great location. There is this awesome indoor market across the street. Looking forward to my next stay here. Maybe next years «Christmas weekend» :).

I stayed here a few times over the past year as I was working in the area. The hotel is in a great location downtown, literally next door to the convention center and across the street from Reading Terminal Market.
Rooms: this hotel offers studios and suites. I stayed in both and while it was nice to have the extra room in the suites, the studios are a decent size and perfectly comfortable, even for a longer stay. There is a small kitchen area with full sized fridge and dishwasher. The suites have a small dining room table as well. The bathroom was a good size. There are shampoo and shower gel dispensers (instead of individual bottles) and they don’t give you conditioner unless you ask for it.
Amenities: large breakfast area (set up almost cafeteria style). After breakfast, a lot of people staying there use the tables to eat food that they bought at the Market where seating can be very limited. There is a decent sized gym and indoor pool as well as guest laundry.
Staff were very nice but pretty strict about check in/​check out when they are busy. But they are happy to store your luggage and seemed to be pretty knowledgeable about the area. I’d definitely stay here again.

We stayed from Tuesday until sat. The hotel was safe, clean location great we were a cross the street from the Reading Terminal Market. That was a treat.
The breakfast was not much to write home about. The queen bed was not very comfortable however the room was spacious and clean. Loved the mini kitchen but really didn’t have a need for it.
All in all I give it a 3.5 but next time I’m going back to Hampton inn

This is the perfect hotel if you plan on staying in the area for a while. The rooms come with a comfortable sitting area and a kitchen, that to my suppose was stocked with plates, cups, silver wear, and various other items for cooking. It made it possible to save on food by «cooking» in the room. The room was a really nice size, and was very clean and modern.
The salt water pool was really nice and unique. I thought the pool was a little on the smaller size but nothing to loose sleep over.
Also, the staff was so helpful and courteous, especially after a long day of travel! They were also great with early check ins.

I stayed in the hotel for 3 nights. The rate was 167 plus taxes and fees. Home2 suites was our second hotel in Philly. Overall, it seems like a great hotel. Great location, nice looking rooms, decent rate. However there is more than meets the eyes. First off, our room needed vacuuming upon arrival. We asked the front desk and they said the cleaning crew left at 5 PM so no one was available. Next, the bed is very firm and squeaky. The AC works great but is a little loud. Sound travels very well in the hotel so keep that in mind. Also, LOL @ the «breakfast» it is basically sealed pouches of microwaveable food and very unripe bananas.
I think many other reviews are right and they do not clean your room much aside from fresh towels and making the bed. To hiltons defense– there is a note saying light cleaning and a «full clean» every 5 days.
It was alright overall but definitely not the best in Philly.

Nice gem of a hotel in a downtown setting once you settle in, but it’s not without its quirks.
The first room I was given was huge, but dirty.
«Mistakes happen,» I told the front desk as they promised to send someone up with keys to a fresh room.
I sat, gingerly as one does, in a dirty room in which one won’t be staying, and waited for the guy with the keys. And waited some more. I called the front desk again and checked the fridge for any errant beers. I really wanted to unpack and kick my shoes off, but there was still more waiting to be done.
A full thirty tired and beerless minutes later, a friendly maintenance man showed up with the new keys and led me to a nice, clean room. Things were looking up and all was forgiven — for a moment.
I finally got to kick off those shoes and begin hanging my shirts and jackets when suddenly a maid burst through the door. Perfectly decent with the exception of a lack of footwear, I instinctively jumped behind the armoire anyway. She apologized profusely and after extricating myself from the hangers and assuring her that it was no bother, I was finally able to settle in for a nice first night.
Then there was breakfast. This is hands-​down the most poorly designed breakfast bar I’ve ever seen. The line for food runs directly in front of the drink machines AND the only trash cans in the room, so there are constantly people poking through to use both.
Plates are inexplicably hidden on 5 foot high shelves AT THE END OF THE FOOD LINE, so you’re not even sure what you’re in line for until you get there. I’m not even sure where utensils were because I didn’t need any.
Even if you want to just grab a plate and a few hard boiled eggs as I did, you have to cut the line to do it and live with that particular brand of guilt.
Why is that line so long and slow, anyway? Oh, because the «entrees» are cold, and each individual person (or unsupervised child) is either nuking theirs in one of four microwaves, toasting a bagel in the only toaster, or both. The line averages about one bewildered person per minute.
Oh, and if you want some milk, it is for some reason in a waist-​high fridge in the far corner of the line. Godspeed on your quest for 2%, breakfast warrior.
Now, is this place bad?
No, I actually quite like it.
The room mixup from the day before was just a small series of honest mistakes, and hey, I can get breakfast somewhere else. The fact remains that this place is an outstanding value and has huge rooms. Also a saltwater pool and one of the most well-​equipped hotel gyms I’ve ever used, so I think now that I have things figured out, I’m going to have quite a pleasant week here.

This could easily be a 5 star review, except, for a few minor nuances, which may be well beyond the hotel’s control.
The smell, probably emanating from the Panera Bread lingers throughout the first floor, and it is sickening, don’t eat Panera, don’t build a hotel near Panera.
Lastly, parents with small children should have a time limit, or certain hours where kids may enter the pool. The pool water was disgusting because parents let their kids run amok. People please understand having little brats is your idea, society shouldn’t pay for it, we pay plenty of taxes for your underperforming kids as is.
However, I will say the customer service here is TOP NOTCH! My bf and I arrived before the designated 3:00 check in, and we were accommodated!
As my bf and I walk into our GIANT hotel room, we are not only astonished, but entirely grateful for all the amenities. The couch is a fold out, great for an extra guest!
We were short on towels and conditioner as we entered our room, and were immediately provided with both!
The fridge is huge, the cups and mugs (glass) are a nice touch. Also there is a laundry room in the gym (SPIN 2 CYCLE– get it?)
Also the lounge area has tea/​coffee/​hot chocolate to accommodate your beverage whims, and provides an extra place to relax and hang out!
The breakfast is great, jams, nutella, waffles, egg sandwiches, yogurt, baked goods etc.
On our day of checkout, we had brunch reservations and the front desk lady gave us a later checkout! (so nice not to rush)
All in all A FANTASTIC VALUE.
Thank you,

Very large and nice room for a good price. Convenient parking garage next door with in/​out privileges. Hotel staff were friendly, the room was comfortable and clean. Only thing I didn’t like was the shower. Water pressure was pretty bad.

The hotel was nicer when it opened. The location is great. It is right across the street from Redding terminal and convention center. The rooms are clean.
This time around I had three issues:
1. I was on the 7^th floor but it was still quite noisy. I could hear the noise from outside as well as the rooms next door.
2. They have a very strange way of making the bed. The bottom sheet doesn’t entirely cover the mattress. See photo. That in my opinion is unsanitary as they do not change the mattress with every guest.
3. The towels are quite dingy and in desperate need of some fabric softener.

Home2 is a great hotel. The suite was clean, the bed was soft and the staff was friendly. We will definitely be back. The best thing about the hotel is the location. It has a parking garage right next door. Just park your car and walk where you want to go. It is right across the street from Reading Terminal Market, and walking distance to Chinatown. The breakfast was not too good. Breakfast was a joke on Sunday morning. Again, the crowds were unbelievable. All the guests were from New Jersey and having a contest to see who could be the loudest and most obnoxious. «YO YO YO YO, WERE OUT OF BOWLS OVER HERE, YOU GOTTA BE FRIGGIN KIDDIN ME OVER HERE.»
I couldn’t check out fast enough.
We went for my birthday and it was the flower show. I do not recommend visiting Philly during the flower show. There had to be hundreds of thousands of people invading the city. The streets were totally jammed with tourists honking, yelling and pushing.

A-​loft + extended stay + Eco-​chic with a twist of modern = Hilton’s newest spinoff brand called Home2 Suites. The entire vibe and décor provides a clean and simple layout. As a business traveler who stays in a slew of Hilton brand hotels… I thought it was pretty rad. I really enjoy the studio apartment amenities it serves up. For example…
Complimentary continental style breakfast (see photos)
Full size refrigerator with plates, mugs, bowls, hotplates… you name it.
Comfy Queen sized bed… it was firm but not uncomfortable
The offer a separate sofa and desk area with a curtain divider (nice touch for families)
Washer/​Dryer for 50 cents (nice for the extended stay folks)
Friendly and courteous staff (they accommodated my request for a late checkout without batting an eye)
Nice business center that offers Mac and PCs for your use…
Overall, I truly enjoyed my stay. The topnotch selling point for me is this hotel’s location. This Home2 Suites is perfectly situated near the Reading Terminal Market (One of the best indoor farmers market ever. a hands down MUST VISIT in Philly), Convention Center, and a handful of Philly’s historical hot spots. The location is phenomenal. Stay here and enjoy the city at your fingertips.

Very spacious room and comfy beds. Good storage and really liked to have a fridge/​micro in the room!
Breakfast was ok, it fills your stomach but is rather bland. Good coffee though. Staff was very nice and helpful.
I stayed here for 5 nights in a room on the 3^rd floor (335) and we had this lovely AC ventilation systems outside our window, making *a lot* of noise all night long. Mind you, all rooms on the 3^rd floor that are not towards the street would have this outside their room (see photo). If staying here, make sure you get a room on the 5^th floor or higher.
The cleaning was pretty much non existent (they made the bed and changed the towels). There was this huge fat stain (?) on the mirror when we checked in, and it was never removed. On the day before checking out, I realized that the toilet couldn’t have been cleaned for the last month (s), really, really gross! Would have made a complaint, had it not only been just before leaving.
With the noisy environment and non-​existent cleaning, I can’t rate this higher than one. Would otherwise have considered a 3 or 4 star rating.

A solid 3.5 stars
PROS:
–amazingly location if you are attending anything at the convention center. Half a block away! Also across the street from Reading Terminal!
–free breakfast (though mostly cold items, not great, see below)
–updated pool and gym
–very friendly front desk and overall service
–attempts at being a very environmentally friendly hotel
CONS:
–the area near here is a bit patchy so we had to avoid certain blocks while walking late at night
–the rooms themselves though large are meager. There were only 2 tiny square pillows on our queen bed for 2 people. There is no lotion or conditioner. No robes, no slippers. Had to constantly call for items.
–free breakfast is pretty worthless. Items are all cold except one hot item (usually a bfast sandwich) and waffles. It’s always very crowded. Just go to beilers at reading terminal and call it a day
–no cleaning service on weekends. Your room only gets a regular clean every 5 days of your stay
Overall I loved it for the location, friendly staff, and all day coffee.
For over $ 200/​night, I rounded 4 stars to 3.5 because I could have had a little more luxury for the same price. I did come during peak time. Overall though I would consider returning to this hotel if I found a slightly better deal only if I had another conference at the Phl convention center.

Impressed by this hotel. It’s clean, spacious, pretty and convenient place to stay in downtown. It’s right across from the convention center and reading terminal and near chinatown, jfk park, market st, bars and restaurants. You will never go hungry and in the summer time, you can even walk around and get to other parts of the city.
Some of the other things I liked here were: the kitchen complete with plates, utensils, and appliances including a dishwasher. Some extended stay places like this don’t provide kitchenware. The way they constructed the rooms is economical in space unlike other places I’ve stayed, where there is a kitchen and dining area etc but probably takes up a lot of space. This is just the right amount of space for one or two people. If you do have 4 people, the comfortable sofa also pulls out into a bed. There is a curtain you can pull out to divide the living area from the bed area. There’s a lot of hangers in the spacious closet and lots of towels. They also have neutrogena body wash and shampoo dispensers. Wi-​fi was also included.
The service we received was excellent, and everyone was friendly. Check-​in and check-​out process were quick eventhough there were a lot of people checking-​out when we did on a sunday.
I didn’t get to try too much stuff for the complimentary breakfast bc we were always in a hurry to go to meetings in the morning, so we would just get fruits to go. I also tried the microwaveable omelette. Not bad. I did smell a whiff of belgian waffles everyday. Sadly couldn’t get up early for it.
I highly recommend this place. Please keep up the good work Home 2 Suites!