Human Zoom Bikes & Boards

Rented bikes here on a Saturday. Love that it’s right across the street from Venice Island Recreation Center and the tow path to Valley Forge, so it was no trouble to take the bikes across the street and hop on the trail. Had us in and out really quick. $ 8/​hour/​bike.

Popped in to have my tires filled at the end of the day. I was in and out, no hassle. The guy even fixed a small stick in my front brakes. No charge!
I’ll definitely be back.

Stan, the manager, emailed me to apologize for my experience. I appreciate that he reached out and tried to rectify the situation.

Bought 2 pairs of shorts. The cashier girl took the tags off of one of them, I guess so that I couldn’t return them. Come back the same girl told me she can’t take them back without the tags!
I called my credit card company and asked them for my refund which I was able to get!
Make sure you check the tags are there before you leave the store!

Wow. I called to ask how long it would take to have my bike serviced this spring. Human Zoom said be prepared to drop it off and wait about a week. Seems reasonable– it’s spring and everyone needs a bike tune up. Well, we brought the bike in on a Friday night within an hour of closing. After looking at the bike, they told me they could finish the bike that night! After the bike was finished, they even let us borrow a lock until we ate dinner so it wouldn’t get stolen. Every employee we interacted with was beyond spectacular. Professional, friendly, courteous, and prompt. Be sure to go here for all of your cycling needs.

I live nearby and this has been my local bike shop for the past few years. Stan and his staff are always courteous and knowledgable about whatever issue I come in with. They always finish my repairs quickly and at a reasonable rate. I also occassionally rent bikes from here to ride on Forbidden Drive. Never had a bad experience here, definitely recommend stopping by if you’re in the area.

After stopping through many times to pump our tires, fill our water bottles and get our annual Bike MS City to Shore inspections, when my husband and I decided to buy new bikes our first stop was Human Zoom.
Even before our first trip into the shop, we did our research. Our first trip consisted of asking questions and talking about our needs. While the research and discussions were important, our second and third trips were key. That’s when we spent our time test riding the bikes in contention.
We worked with several members of the Human Zoom team but mostly John. He was patient with us and took the time to answer our (many) questions. I thought he was very knowledgeable and a good salesman, without trying to upsell us.
When we finally decided on bikes, we ran into an issue where only one was in stock. Human Zoom used their resources to try to track it down. Ultimately we weren’t able to buy the second bike at Human Zoom, but I appreciate the time they spent working with us.
I do have to note that while the location of the shop is great to stop in, it’s less than ideal for test rides. We had the option of test riding the bikes down the street to the movie theater parking lot or across the street in a parking lot on Venice Island. Main Street is always my least favorite part of the Schuylkill River Trail (if it even counts) so I wasn’t thrilled to be doing my test rides there. The Venice Island parking lot wasn’t exactly empty, so there were other factors to pay attention to, in addition to the test ride itself.
I cannot forget to mention their maintenance program since it’s pretty awesome. For $ 80, you get 5 years of unlimited basic maintenance such as tune-​ups. We pass the shop on almost every ride so this is beyond ideal.
I’m happy with my new bike and feel comforted my bike will be in good hands for years with the maintenance program.

Been here twice already and both times, the guys were great!
First time was to look at trailers for my son and a helmet as well. The one they had on display wasn’t really what I wanted, but they helped and showed me other items on their computer. I ended up purchasing a burley trailer and a helmet. I came in the perfect weekend bc they had an awesome sale. Everything was 15% off. I did some searching online weeks before hand, so I knew that the price they gave was a good deal. The reason for only 4 stars was because they didn’t call me when my trailer arrived. They said they emailed, but I received no emails (not even in the spam area).
Second time coming here was to pick up my ordered items and to look at hitches and racks. Very helpful again. They showed us how to put together the trailer, collapse it, connect it to the bike, etc etc. They didn’t rush us even though there were lots of customers in the store. Regarding the racks. we have one at home, and the guy was kind enough to check on his computer to see if our old rack would fit the SUV. Sadly, it doesn’t. I kinda figured it wouldn’t bc the rack we have was more meant for a car than a truck. He gave us different options we could take. We didn’t purchase any racks yet (have to go home and research some more), but if I do decide on one, most likely I will be back, esp if they have another deal like they did.
Oh, another plus… the cap to my handle bar popped came out during one of my rides (husband dropped my bike), and the guy was kind enough to give us some free universal caps to replace it. :-)

The staff was very friendly the few times I have stopped in. Today they rewrapped my handlebars for free. The clothing is reasonably priced, but I wish there was just a bit larger selection for the ladies. Will definitely be going back.

Around August this year I hit a pretty bad pot hole that knocked both wheels out of true. I managed to tweak them and limp along until I needed to get my inspection for the MS Ride. I purposely went early knowing the wheels would not pass, and wanted to get it fixed before the Schyulkill Century ride. I took my bike to Human Zoom because they did inspections for the MS Ride, and I thought they would be able to rebuild the wheels for a decent price. Repairs took longer than estimated and got the bike back the night before the Schyukill Century, so I was satisfied. However, I did not even make it out of the parking lot before one of my rear spokes snapped. My ride was over before it even started.
I took my bike back to let them know what happened and expressed my frustration. They were apologetic about missing my event and turned the repairs around quickly. I managed to get over this and did the MS Ride later the next month without issue. I did not think about this again until I brought my bike out this morning and realized one of the front spokes snapped. This should not happen, and is leaning more to poor installation than dumb luck.
I suppose that Human Zoom can do some basic things, such as fix a flat or tune ups (maybe not, based on other reviews), but I would definitely not bring my bike there for the more complicated repairs, and especially not for rebuilding wheels.

We’ve purchased two big boy bikes for my kids and I am really impressed with the quality of the bikes as well as the service and staffing of the store. The staff are extremely knowledgeable and friendly. They helped both kids to pick out the bikes that were right for them; showed the boys how to care for their bikes and have bent over backwards to service the bikes (for free!) as we wait. My 12-​yr old now rides his bike to the store for service on his own. I would highly recommend Zoom Bikes in Manayunk for bicycle purchase and maintenance.

This review is long overdue. I have now been into the Manayunk Human Zoom more than a few times, and every time I come out smiling, with exactly what I was looking for, even if I wasn’t exactly sure what would do the trick in the first place. Every time I have been in, Stan has been there to satisfy my every need… you can tell he lives and breathes this stuff just because he’s always there. Not only that, he’ll give you HONEST answers. For example — I inquired about a pump. He could have easily hoisted the $ 100+, latest and greatest, but he didn’t. He knew what I needed (since he sold me and fitted me, perfectly I might add, my road bike back in November) and showed me a great pump that will do what I need, for a great price (sub $ 30 I believe). They’re honest, friendly, and most importantly, they are there to help you and happy to do so. I don’t go to Manayunk often, friends there often have to come into the city to visit me. However, when it comes to my bike, I take the trip every time because I know I’ll get the best service I could ask for in the Philadelphia area. I get the products I need, and also know how to use it when I leave, these guys/​gals are second to no one in the area!

Been in there twice in the last few weeks, every person I have talked to has been really nice and helpful. I bought a bike on CL and have been fixing it up so I stopped in to get new tubes and tires, they said if I had any problems to just bring the bike back and they will take a look.
Well the bike was not in great shape and I did my best to true the tires. Brought the bike in for an expert opinion and Stanley (mechanic) took the bike and made adjustments to both tires and gave some great advice. Nice to be in a bike shop when they give good service and take the time to do so.
Only reason I gave 4 stars is because i think their prices are a little high. I will definitely be back in the future though.

These guys were awesome. they fixed my flat and then for no additional charge just because they are nice people, helped me fix my bike’s odometer which was not functioning. I really appreciate honest professionals who over deliver and want to make you happy. I would happily come here again to let them work on my bike.

$ 18 to fix a flat… then got another on the same wheel a couple hours later, which hadn’t gone flat in months… so in short, overpriced n careless

I went to Human Zoom to get a Deluxe Tune Up for a used bike I bought off of Craigslist. They said that I needed to also get new tires since the ones on there were supposedly frayed or on the way out.
The repair job was done quickly, and they called me one day before the estimated finish time.
However, the Deluxe Tune Up I got was awful. I’m not a bike expert, but I’m not even sure they did the tune up at all. The brakes were pretty loose, especially so on one side, and squeaky too.
A few weeks later, I noticed that my rear wheel wasn’t true and that my brakes hardly work at all. Maybe the 10 miles I put on the bike in the meantime was the cause. Or maybe Human Zoom did a crap job. I think the latter.

I went to Human Zoom the other day because I needed a brake cable for my Road bike. When the sales guy found out I wasn’t there to buy a bike, the politeness switch went to the off position. He got the part, handed it to me, took my money, and never said another word. Not a thank-​you. Nothing.
Apparently, the three grand my wife spent there doesn’t matter.
I hope they’re savoring the money we spent, because there won’t be any more. We were shopping there and paying more because we wanted to support a local business. Now I’m hoping it dries up and blows away. I can get everything I need from Performance Bike, for less money.
And just in case the guys who work there are reading this, I know you think you’re cooler than your customers, but you’ve got a crappy retail gig and we have real jobs.

I really would like to support my local independently owned bike shop, but the people there are condescending, always try to sell me more work than I need on my bike, and despite what everyone says, are more expensive for repairs than the bigger bike shops I’ve gone to. I rode out to Human Zoom because my boyfriend and I had stopped in there once when he had a problem with his bike on the Schuylkill River Trail. It was a Sunday and they weren’t actually open yet, but they opened up very quickly and took us right away. I knew the people there were friendly and I knew they sold Treks, so they were likely to have parts if I needed them. I went in on a Friday afternoon around 3 or 4 PM, when there was only one other person in the store.
I just bought my first road bike (after riding a hybrid for years), a 2010 Women’s Trek, off craigslist and wanted to get the bike checked out. The mechanic spent a long time with the bike going over everything, made some adjustments, and fixed the seat that was installed improperly — all free of charge. Then he spent a while going over the bike with me and explaining things about the gears that I never would have figured out on my own (like how the second front gear has two positions, and that I should avoid riding with the gears in positions that stretch the chain). He also explained some of the differences between fancier road bikes that only have two front gears and mine with three front gears and 9 back gears, which assured me that this is the right bike for me as a beginner. He left the handle bars in the highest position which he said will be the most comfortable for me as a beginner, but he explained that as I get more comfortable with the bike I can have the handle bars lowered for more power. I was really impressed how much time he spent going over with me how the bike works and what i need to know to ride it and do to maintain it.
Then he sold me two sea foam green bottle cages that match my bike almost perfectly (and put them on for me), and an extra tube to keep with me in case I get a flat. The bottle cages were $ 20 each, which is more than I would typically spend on something like that, but they look awesome, and the tube was $ 10. I did not feel pressured at all to buy anything or have any unnecessary work done on my bike. Even when I asked them about getting a new seat for the bike, they encouraged me to wait until I was more comfortable riding a road bike before determining that the seat was really too narrow or too hard. They did encourage me to get padded shorts, but didn’t insist on getting them there.
Overall I had a really great experience at Human Zoom. I highly recommend them and hope everyone else has an equally good experience there :)
One other plus is that they have a pump in their vestibule if you ever need air when you’re on the trail, and they have bike racks set up in the vestibule and in the shop to store your bike when you’re in the shop or want to run into a nearby store.

The guys at Human Zoom have a cocky attitude, are not very customer focused and the quality of work is poor. I stilll bought a bike from them. Went to pick it up and had my husband ride it home. When he was halfway home the handle bar became totally loose. Thank God he didn’t have an accident!
Avoid this place like a plague and instead go to a Peformance bike store. It’s night and day!

Free air from a hand pump and a friendly conversation if you stop in on your ride along the Schuylkill River trail. I especially liked that they weren’t imposing. Several bike shops in the area insist on reconnecting my front brake cable, when in fact that brake doesn’t get used.