Jefferson Center For Women’s Medical Specialties

I am a previous patient of this practice. One of the doctors, Dr. Fossum had helped me immensely! I needed to take my daughter to a specialist so I decided to bring her here. To my surprise, my doctor left the practice and when I asked, no one knew why. With that said, my daughter was not called back into the exam room until an hour after her scheduled appointment. The doctor she was seeing said she could not see her due to the fact she had no files on her as a new patient and being so late on a Friday afternoon there was nothing she could do. First, we were not told to bring anything nor did we receive the proper paperwork in the mail before our visit. Second, I thought a doctor could still do an exam or PAP without copies of previous medical files. Third, when we walked into the exam room, there were other patients’ Urine specimens all over, some not nice to look at. The bathroom I went into had a commode in there that had dried urine on the side of it. In my opinion, not very sanitary! To top it all off, the doctor had nerve to say come back after you get all your records and then we will talk! A wasted 2 hour visit! Not at all the same place as 3 years ago! We will not use that department!

Had my ultrasound appointment at 2:50pm, so I came in around 2:45pm. Waited about 10 minutes to checked in and then waited until 3:45pm to be seen. I thought the purpose of the appointment system is to make sure the patient can be seen at that time. 10 – 15 minutes of waiting is acceptable, but not an hour.

AWFUL FIRST EXPERIENCE and I haven’t even seen a doctor yet.
Since my husband works at Jefferson through our insurance it makes the most sense for us financially to go through Jefferson for our ob-​gyn care. So for new obstetrics patients, Jefferson ob makes you first meet with a nurse for «intake visit». So I arrived for my 2’oclock visit at 2 oclock only to find myself waiting until 2:45pm just to be CHECKED IN! Not even waiting to see the nurse yet. I informed the front desk staff who could be the least bit interested that I had another appointment I needed to go to and to see how much longer it would be just to check in. She informed me just to relax and have a seat it shouldnt be much longer. Finally after registering me which took a whole two minutes I was told to go downstairs where I had the privilege of waiting again. It was not until sometime after 3pm (for my 2pm appt) when finally the nurse took me back to review the few forms I filled out and inserted them into the system. After I brought my prenatal labs with me from my outside fertility specialist she refused to even look at them and just told me they all need to be repeated. I don’t understand why the same labs done a few weeks prior need to all be repeated — seems like a waste of insurance money. She then informed me to go stand in another line to check out. All in told it took 1hr and 45 min for a simple 15 min nurse intake form which I find to be absurd. The front desk staff and check out desk are completely understaffed for such a large practice. The best part is when I got home I found out the nurse gave me bloodwork for the wrong lab. So frustrating!!! I told her which lab I needed to go to and she printed it out on the wrong form. And it would be way to easy if after hours you could leave a message for the next business day for someone to call you back. No jefferson doesn’t believe in that. Instead I need to wait on hold tomorrow when I call just to relay the message of needing a new script — Can’t wait.

All the good doctors leave this practice. First I had Dr Carmen Sultana then Dr Kim, they are both excellent doctors and both gone. The new doctors are impersonal. The worst thing about this practice is the front desk people who are absolutely non courteous and plain rude. They think they are doing you a favor for talking to you and they treat you like s – t. If you have any problems do not even bother calling, you will get a nurse who will absolutely do anything possible to obstacle you talking to a doctor. I regret everyday staying with this practice for my prenatal care but now Im too far along to switch. I do not recommend this office to any new mom unless you just do not care about how well you and your baby get treated.

Best treatment for yeast infections, hands down! Sometimes you just need a gentle touch. I come here at least twice a month.

Worst customer service and with this kind of specialist it’s already uncomfortable enough… I recommend anyone at Penn Medicine just because they are nicer people and know their shit. People who answer the phone and deal with patients at Jefferson should be replaced.

July 1, 2015 I had an appt w/​a doc I’ve been seeing for 2 yrs for major gyn issues. He said I would be getting a call within the week to schedule major surgery. July 6, 2015 I called the office to follow up. After waiting for a human to pick up the phone for 20+ minutes, making several calls found out Doctor is leaving practice 3^rd week of July. He will not be performing my surgery. I was told some random doc I’d never met or heard of would be performing my surgery instead, no date, no info, no apologies, no dignity. Nope. No I have to start all over to find a doc, review my case. Instead of surgery this summer maybe I’ll be lucky to get it done before Christmas. WORST PRACTICE EVER. GOING TO A BADLY RUN PRACTICE TO SEE ONE GOOD DOC IS STUPID.

Dr. Montella is wonderful! He listens attentively to your issues, and provides helpful suggestions. He tells you what to expect, and when. I can honestly say his care has changed my life!

I switched to Jefferson while pregnant with my first child in 2011-​12 because the doctor I was seeing at Northeastern repeatedly tried to influence me to change a choice I had made concerning my baby and I didn’t feel it was appropriate. I LOVED Jeff! I took the woman at checkout’s advice to see a different doctor or NP each visit, and was quite happy with everyone. I saw Dr. Kim, Cory Kacergis, and a few other doctors and NPs, and through all were great. Friendly, professional, interested in what my husband and I were experiencing. I never felt rushed during an appointment, all wanted to answer any questions we had and made us feel comfortable. I very rarely had a long wait in the waiting room, the only times I did were either right after lunch or towards the end of the day. Considering I had visits every month, then every 2 weeks, then every week for 5 months, that’s impressive! When I delivered, I actually was admitted by Dr. Wolf, and my baby was admitted by Dr. Lackritz, and I loved both though I had never been seen by either before. The nurses and residents at the hospital were incredible as well! Enjoyed the entire experience and continue to go there for my yearly checkups. If I have another child I will definitely be going to Jefferson again for both my maternity care and delivery.

Dr. Fossum is great. The entire process of getting to see him is an absolute nightmare. I was just told today that he triple books and therefore they do not have a cancellation/​wait list for patients. I was told I couldn’t get an appointment until August and I am already a current patient. This doesn’t help when I am having problems now. The triple booking also explains that EVERY SINGLE time I have had an appointment, I’ve had to wait at least 1.5 hour to a maximum of over 3 hours. Clearly they value our time. To top it off I’ve spoken to one nurse who was nice. The rest are rude and chat among themselves versus answering any questions you have.

I showed up at 8:45am for a 9:00 appointment. I left at 9:45, with two people still in front of me, without ever being seen by a doctor because I had to leave. They open at 8:00am — how they can get over one hour behind schedule so early in the morning is beyond me. Also they scheduled me with a male doctor, without asking my preference. I didn’t know my doctor was male until I showed up for my appointment. Additionally, they cancelled and rescheduled my original appointment. This is a bush league medical practice, apparently. I’d look elsewhere for medical care.

Dr. Fossum was polite, professional, and willing to spend time answering all questions. He is an experienced robotic surgeon with over 5,000 of my type of operation performed. Reading his published articles, I would be willing to see him for anything fertility/​gynecology related. The one star deduction is for the scheduling staff. I would spend one to two hours on hold only to be told to call back in a week, they did not have a schedule made up yet, rinse repeat. The third time I pleaded with person to call me back and she never did. A month later my friend (older male) was finally able to get me an apt. Were it not for my friend I would have wound up going somewhere else.

Love Dr. Kim — I’ve gone to a few ob/​gyn practices and while this one can seem large & impersonal, I am thrilled with my doctor, who does not make me feel like a number. Reception has always seemed friendly, and appointments run mostly on time — an impressed feat for an ob/​gyn office! I’ve had some billing issues, which is the reason I’ve deducted the star, but dr. Kim gets five!