Keenan Auto Body, Inc.

Their work is good, but I did have some problems there. They send regular text messages to ‘keep you informed’ which are not at all helpful because they say things like, «your repair is progressing on schedule,» when it’s actually far behind already. My repair was completed 5 working days after it was promised. They also overcharged me by $ 500 (my insurance company deductible, which I wasn’t responsible for), and I believe that was an honest mistake, but if I hadn’t caught the mistake I would have paid the charge.
But I do believe that their workmanship is good, so 3 stars seems like a reasonable rating pending more experience. I would use them again, and I’ll update my review if I return.

Taxi bumped my new car door and dented it. My dealer recommended Keenan’s and I took my car there. Excellent job. People were all friendly. The repair was perfect and I looked it over real well. They even buffed out a few unrelated scratches for me free of charge. Thanks Andy and Mike! Hopefully won’t need their services again but would go back readily if I did.

I was recently involved in an accident and the at fault party’s insurance company sent me to Keenan at Lumpkin for my repairs. I have never had to deal with a body shop before, and these guys exceeded any expectations that I had. They were courteous and friendly, professional, and very helpful, coordinating with the local Enterprise rental. They even letting me drop off the rental car at their place tonight and holding it for Enterprise until the morning. Throughout the repair they kept in constant communication with me, calling me with status updates. And most importantly, the work itself was well done. My car looks as good as new. I will see if anything goes wrong in the next 30 – 90 days, but I doubt it. And if by chance it does, they have a lifetime guarantee on all of their work.
Since this was covered by insurance I don’t know how their rates compare to other places. But if you are in need of body work I definitely recommend at least getting a quote from these guys, and if your insurance will cover it, they are a pleasure to work with.

Keenan Northeast is the most unprofessional autobody repair shop in the Northeast. I had to take my car back numerous times for repairs not done correctly, bolts not tightened and mouldings falling off. I dealt with Chris and he treated me like a child as if it were my fault things weren’t right. I had my car fixed there before and took it back thinking Matt and Bob were there because they had made sure my car was fixed right the first time but Keenan had since replaced them

Didn’t meet expectations. I was referred here by my car insurance company after a not-​so-​minor incident that required a replacement of my fender and major repairs on my door. Although everyone at Keenan and Lumpkin were initially very pleasant, they delivered the car 4 days after the quoted date, with paint splattered on one of my hubcaps, and another hubcap missing. I called about the hubcap situation and they basically said that although they were able to confirm that the car was checked in to the shop with 4 hubcaps, there was no way to prove that they lost one of the hubcaps. I generally found that the communication during and after this process was not professional or helpful. I’m sure Philadelphia has better options.

I chose not to go through my insurance company and pay my deductible for this repair, and was not looking forward to the prospect of shopping around for a garage to do the work, especially paying out of pocket. I got 5 – 6 quotes, and not only was Keenan the most affordable, they were also the most professional, and provided a detailed estimate, itemizing the breakdown of costs for labor and parts (at least 2 places didn’t even bother to do this, were not as thorough, and quoted hundreds more). Keenan then honored that estimate more than 2 months later (when I finally got around to choosing who would do the work), and tried hard to stick to it. Everyone there made the experience as painless as possible, and I couldn’t be more grateful. They got me set up with a rental car, spoke with me on the phone each day to provide an update on how the work was progressing, and finished slightly ahead of schedule. The staff was friendly and straightforward. Most importantly, the car looks great, and you can’t tell that anything ever happened. I think everyone would agree, you never want to be in a position to need body work, but if I am in this position again in the future I would go straight to Keenan, and would recommend friends to do that same. They are a great, local shop.

The folks at Keenan made my rocket-​ship perfect again! Everyone there helped to make what could have been an ordeal an easily tolerable situation, but I’ve got to single out Petra. She is indeed a friendly and comforting first contact. If you have the misfortune of needing body-​work, these guys will make it all better. Impeccable work, fair pricing and no BS. What more do you need to know?