LabCorp

GO TO THE QUEST DIAGNOSTICS further south on Broad if you can.
Only a week later and already downgrading to 1 star. The woman at the testing site said my labs would be available in 72 hours. Five days later and my doctor and I have not received anything. The Labcorp website is not helpful and there is no number there to contact a human being. I finally call this specific testing site again, it goes to voicemail, and after punching several numbers I finally get an 800 number. I call and after being put on hold for a few minutes (with the worst hold music of all time) the lady picks up and tells me my labs were ready on Tuesday. Why then have my doctor and I not received them? She’ll fax them within 10 – 15 minutes she says. I call my doctor a few hours later. The labs are STILL not there. He has to personally call to get a copy of my labs. The kicker, he also informs me that they do not have a copy of my insurance information meaning the women at the lab site lost it or did not enter it correctly.
Let’s rehash. An hour and a half wait even with an appointment. Promise of results in 72 hours. Still no results after 120 hours. Promise to fax my doctor. No fax. Lost insurance information. About 10 calls and hours of my time later just to get a service that should have been performed with ease. This is Comcast level customer service here.