Latimer Cleaners

Absolutely terrible.
I had a job interview so went to pick up my suit and shirt the day before my interview. The store was completely closed. Couldn’t pick up my clothes at all. I had to wear an old suit that didn’t properly fit me to the interview, which was incredibly annoying.
When I went back in to pick up my clothes and asked for a discount, the lady became extremely rude.
Walk the extra 2 minutes to the place on 21^st just north of Walnut. I should have never strayed from my go to cleaners. Will never use Latimer again.

I experienced very poor customer service here and was overcharged.
Took a load of wash&fold here. When I was surprised by how much they claimed the laundry to weigh, the staff yelled at me for not trusting them — they have no scale to show you the weight. I took the laundry to a laundromat a block away and had them weigh it – and I was right, Latimer had overcharged me by two and half pounds. Worse than being overcharged, though, was how I was treated. Very bad experience.

I am looking for a great cleaners, unfortunately this isn’t it… I had some things tailored and the woman did a good job on the tailoring (two stars) but like other reviews she said it would be ready on a day that it was not. I travel for work so if you tell me some important garment will be ready by Tuesday at 5PM. You can bet I’m coming in to get it. If she is overwhelmed by the work all she has to do is be honest that it won’t be ready until Friday. Most people understand but it’s a pain to go there and be told your stuff isn’t ready.

My go– to place for dry cleaning. I tend to drop if off on Wednesday to get a discount. I don’t have that much dry cleaning, so i can forget it for a while (several months), but it’s never a problem. I’ve had a winter coat repaired and they did a great job.

Terrible customer service! I used Latimer because they are the cheapest in the area; well I guess you get what you pay for. None of my dry cleaning came back clean and they have as yet been unable to remove any stains from any of my garments. Alterations have also been terrible; I now have a lopsided hemline on a brand new skirt. I went back one last time out of desperation and was screamed at by the old woman that works there when one of the items was not ready when it was supposed to be. She raised her voice and threw a fit, screaming that she didn’t make the stain and it’s not her fault the dress was not ready. When I asked for an additional receipt showing that the item was still in her possession she refused. The TV is always blaring loudly when you walk in and the whole experience is unpleasant. Take your business elsewhere.

Latimer Cleaners has poor service. I dropped my clothes off on a Wednesday morning for wash and fold, and was told they would be ready the following day at 5:30. Two full business days is a long time for wash and fold, but when I went to pick them up, she said they weren’t ready, come back tomorrow. I had to leave the city the following morning but there was nothing she could do (the clothes werent even there; they send off the clothes elsewhere for the actual washing and folding). When I came by to pick up my clothes the following week, she offered no discount, and made a number of excuses. No disrespect to the people who work there, but I’d avoid this cleaner.

i dropped off my fav. winter coat to get some repairs and a cleaning on a wednesday.
they told me it would be done in one week.
i called on that next wed. to make sure it would be ready.
they told me to wait yet another week, then the NEXT wednesday…
i went to get it.
it wasn’t done yet… so i had to come back 5 days later. when i told the woman who was helping me check out that it had taken alot longer than they had originally promised me, she said:
«so what.»
i guess i was hoping for some kind of price reduction or maybe a statement of sympathy or concern or something.
i paid my $ 75 bucks and left.
i couldn’t believe she said «so what.“i was miffed.
it totally blew my mind.
then i thought:
«it IS summer, it’s not like i’m gonna wear it now… i guess she’s right, so what!»
the customer service was seriously non-​existent, so i probably won’t return. but the quality of my coat was masterfully repaired and clean as a whistle.
so you choose… honest customer (butt kissing) service or quality work?

Super friendly staff, cleans quickly and well, and was reasonably priced. It doesn’t surprise me that the door is locked, all I had to do was hesitate by the door and I was buzzed in.

Great neighborhood cleaners — really friendly, does a great job, you can pay with a credit card, and seemingly very trustworthy!