Lou’s is right down the block from me. It’s really tiny and doesn’t have a big selection, but get this: I was making sugar cookies one night and ran out of butter and eggs. I went to Lou’s to go pick some up, and they were out of butter. I was upset since it was pouring outside and that meant I’d have to ride my bike to the Acme(ew). The man working called his cousin to drive to Acme to buy me butter so I wouldn’t have to walk there. He drove to Acme, bought butter, and drove it back to me at Lou’s. THAT is the definition of customer service.