Old Navy

Let me start this review out by saying that I love all Old Navy’s, so I am biased. This one is located in the Gallery, which is known for being disorganized and dirty. I will admit, this Old Navy is not much better but the sales are so damn good, I can’t pass them up. I truly always walk out of this store with things I LOVE that were on super sale. You will need patience to look through this store, but it will be worth it.

There are crazy sales going on on the second floor, the first floor has it’s original priced clothes. Workers here are seemingly lazy.

I am convinced that these workers are lazy and management is lacking. There were over 30 people waiting to check out and I only had two items and WAITED nearly a half and hour. Why? Only two cashiers while other employees wondered the floor. No attempted to open an additional line or apologize for the wait. I avoid the Gallery because service lacks. Please avoid.

I was walked in and was asked by a cashier what do I need very rudely because I was walk toward the side of the store I asked for a plastic bag so I could put my smaller ones in it and she said their only for paying customers which I was planning on being once I could carry my things easier but she certainly changed my mind

The Old Navy Experience is rarely any fun, no matter where you go. So I shop online. This generally works out, as I know what I like — you know cheap t shirts and such — and they have great sales that they send to my email. The rub is when I try something new that just won’t work and attempt to return it at the store. Generally, the folks in Chelsea are just fine (the lines, though. Ugh) but the Philadelphia store?
Dirty, unorganized and some of the angriest retail workers I’ve had the displeasure of encountering. And the lines? Made all the longer by the pick and choose policy of who’s next. (hint: it wasn’t me. The mean girl vibe in the whole mall is appalling)

The ghetto hood rat trying to pull a fast one over on the cashiers by trying to return stuff that she returned last week distracted the cashier attending to me and she forgot to give me one of my items.
It wasn’t until I got back to my hotel & checked my belongings that I noticed, but it was too late because they were closed.
I’m on vacation leaving tomorrow and I can’t get my item or my money back.
Who the hell closes at 5 on a Sunday anyway?!

This has to be the worst ON in the USA and believe me I travel extensively and this place is the Pitts. It’s in a pretty dodgy area of Philly and the staff are as bad as the people living on the streets nearby. At first I though the place had closed down as from the street the windows were empty, dirty and no lights on but the main entrance is inside the Galley mall. Don’t expect any acknowledgment whatsoever and I’m not expecting any 1^st class service but the checkout area was a complete mess and the checkout girl didn’t look at me once but continued to chat to her colleague about what she was going to wear that night (not a pleasant image). I decided not to speak a word until she spoke to me but except for telling the price (without a thanks or please) that was it so I said nothing. My purchases were stuffed in to a large thin garbage bag that was difficult to carry and fell apart on my way back to my hotel.
A dump!

Gross, why are you designing clothes that already look dirty? That’s a bad business model.
On the other hand your clothes fall apart at the seams very quickly causing people to return to buy more clothes sooner. That’s a good business model.
Too bad the location (the Gallery) brings your image down. That place is a dump. I have to give the store credit though, it is clean and has friendly employees.
Make better clothes for a reasonable price and people will stop hating.

I used to love shopping at Old Navy — about ¹⁰⁄₁₅ years ago. In the past few years, I’ve been getting more discouraged by this brand, and my most recent visit to the Gallery takes the cake.
To begin, most shelves and racks are disheveled. It seems like the workers there don’t do much refolding or sorting — but rather stand around and gossip amongst themselves for most of their shifts instead.
The quality of clothing at Old Navy continues to get worse over the years as well. I realize that these articles all come from third-​world countries, where each $ 10 shirt probably actually cost Old Navy $ 2 to produce and transport to retail. I could barely find anything here now that wasn’t 100% paper-​thin cotton that was already wrinkling on the shelf.
To summarize my thoughts of Old Navy (in general) as well as this store at the Gallery: THUMBS DOWN! I went here yesterday to use my Groupon ($ 20 for $ 10) — and now I realize why such a well-​established nationwide chain actually had to resort to Groupon!

Granted this location is in the Gallery (which at times can be a bit sketchy), I really do love Old Navy. Sorry to those who were in the store and received inadequate customer service or had to deal with a mess, but for the same reason I am fond of H&M, I love how Old Navy carries so many basic yet functional pieces. Besides, in agreement with Caroline L., they cater to people of all body types – which is hard to find at every clothing store!

I try shopping at thrift stores & feel good about that. Clothing is so disposable– why not grab inexpensive hand me downs?
But I confess, I also shop at Old Navy and cringe every time I see a made in Cambodia (with notoriously bad labor practices) label.
But I got a pair of pants for $ 20 that are freaking amazing in color, cut and fit. I’m thinking of paying $ 20 to have them taken in now that I’ve shrunk from working out. These pants are my dream come true.
It seems like the people of Old Navy get that women come in all sort of shapes and sizes and celebrates them all. I like that.

i’m a simple girl. sometimes i don’t need expensive or super nice things to make me happy. which is why i love old navy.
best clearance section ever. i’ve come home with boatloads of awesome stuff for $ 15 total.
it’s rare i don’t leave this old navy without my inner material girl feeling satisfied.
’nuff said.

This location is in the Gallery — so it gets downgraded from the 3 stars I would normally give to an ON by default. The dis-​interested, underpaid staff has a distinctly «ghetto» vibe here — but all in all you can still get mass-​produced, el-​cheapo disposable clothing here.
I very rarely get anything for myself at ON — the snooty law firm folks I work with could sniff that out in a minute. Instead, I lavish my pre-​schooler with $ 5.00 sneakers and 2 for ten jammy sets. Oh and socks — love the cheap socks.

This 3-​star rating is salvages because I got some really comfortable cotton shirts (I have some skin problems when I where synthetic fabrics for many days in a row) for a very reasonable fit and price. Since I live close by, this is kind of the first store I see besides Burlington Coat Factory, so I stop by to see if I can get something for a good price. It’s all very hit or miss because as of late, I’ve seen some weird threads at the store. And how can I not say how I adore fleece to keep me warm in the winter. Just be sure to take care of your clothes because multiple washed may bring them closer to the grave than you think.

Old Navy has gone down hill since they’ve moved the Fat Girls’ clothes to online only sales.
That said, I really like this old navy because it’s easy for me to get to (within walking distance) and doesn’t involve me going to the suburbs