Payless Car Rental

I would highly recommend paying an arm and a leg at the airport instead of using this service. I bought the groupon to try to save some money as I went out of town for the weekend. Initially, everything was fine and the shuttle service was prompt. I had a bad feeling about giving my keys to the worker before leaving, but they are valet and required it. Over the weekend, it snowed a LOT, which is obviously no one’s fault. However, on the day that I returned I called 6 hours ahead to confirm my car would be ready to go, which they approved. Long story short, upon getting back to the lot, there were many unhappy customers waiting. I found my key in a pile of paperwork on their desk after she tried to tell me that they were out getting my car at that time. When I pointed out my key, she said, «Oh I forgot to tell you– your car is stuck and can’t get out tonight». After waiting 2.5 hours, it turns out that my car was in a front lot totally accessible the entire time. Others were waiting upwards of 5 hours for a way to get home. To top everything else off, my check engine light is now mysteriously on and they will not take any accountability for it. Save yourself time, money, and a peace of mind by going anywhere else.

Used a groupon. No biggie. Called when we grabbed our luggage. We were told 10 minutes. 25 minutes later we called backed and was told «let me send him to you again». Um no came the first time. 30 minutes later they finally show up. Once we got back to the place, we waited another 10 minutes for our car. At this place they park the car, and are supposed to have it ready for you when you arrive. We were told that the girl never pulled the key to go get our car. So after calling at 8:50 am to get picked up, we didn’t leave to go home until 10:15 am. Never again will I use this place. Will pay more for better service.

I should have known better than to trust Payless after getting burned by their shady business practices when I rented a car from them in San Francisco. Looks like it extends nationwide…
So I was going home to California for the holidays and needed to park my car somewhere for 10 days. My girlfriend came across a groupon deal where there was a 7 day and 4 day option, and I bought both. 7 day was for 39 dollars and 4 day was for 23, running total was $ 62 for 11 days, so I figured I’d go with it instead of the other place I used last time I left town. I won’t disclose the location so this won’t be mistaken as an ad for the other business. When I dropped my car off they told me tax was not included, didn’t mention any other fee at that time nor on groupon.
When I got back from California and picked up my car, I was shocked to see that I still owed 16.60 for my car. I was hit with a 11.60 fee and another «airport access fee» for $ 5. The sales tax charges was almost 19% and there was no mention of a shuttle fee on either the groupon or when I dropped my car off.
Bottom line, didn’t really save much and may have even paid more than if I used the other business I used last time. Even if it was more that place was up front with all taxes and fees so I at least wasn’t bamboozled at the end. Payless is just an all around bad business with terrible business practices. Don’t even bother parking here, much less renting a car. Read my review for the San Francisco branch to find out why.

Used Pay worst for parking 12÷18−12÷29 When I parked my truck there the girl at the counter insisted on seeing my flight itinerary so I showed it to her. Upon returning had to wait 20 min to get picked up from airport. Then they claim I’m a day early! so then it took the clerk 45 min. to find my keys. then they couldn’t find my truck this whole time my family has to stand out in the rain because the waiting room is full of other people who’s reservation they SCREWED UP!
NEVER AGAIN WARNING DO NOT USE THIS PLACE!!!

Was hesitant because of the mixed reviews but used them for airport parking and had no issues. I was concerned when they told me to leave them my keys. I was taken to the airport within 5 minutes of arriving and picked up within 10 minutes of calling them on my return flight. My car was waiting for me in the front upon arrival from the airport. I had a Groupon but was charged 9.80 for taxes. I found that a tad high but other than that, I was satisfied with the services.

Very mixed feelings about using this parking facility. On one hand, the car drop-​off and transport to the airport, and pick-​up from the airport was fine. However, they have 3 — 4 parking lots and some spaces are below trees and they returned my car to me full of bird crap. There must be a berry bushes nearby because all the bird crap was bright red and hard like cement. Even a carwash could not take it all off (which obviously I had to pay for). I ended up taking a bucket of hot water and a brush and scrubbing each of the dozens of spots off of my car manually. Will not use Payless parking again.

Very poor customer relations, I waited for 10 minutes at the counter at drop off before anyone even spoke to me. It is a car rental place w parking on the side. Cheap groupon works, except taxes, they’re all like that. Pick up shuttle wait was 20 minutes that’s way too long.

We rented a car from here, and 10 miles into our trip our front left tire violently blew out. After we came back and got a new vehicle, they charged us $ 200 for the tire that blew out because they didn’t check it. The employees are nice and also agree that the people in charge are unfair. Employees are great but watch out.

BEWARE! Cheap prices but lack of service. We prepaid for our gas and the girl did not put it on the contract so my husband had to leave and purchase gas and caused us to be late for our flight.
ALSO — they DO NOT have a shuttle that regularly circles the airport! You have to CALL them to inform them you have arrived BUT they don’t provide you with a phone number!
Best bet — USE AVIS!!!

Booked here on groupon. Taxes are not included of course.
The place is okay not the best inside very basic. But as soon as we got there we were checked in and we left to the airport. We waited about 15 minutes to be picked up on our arrival back. Our personal car was pulled up to the front and waiting for us. Overall good experience.

Fantastic service! I rent here frequently, they go out of their way to ensure it’s a pleasant experience. Kareema does a great job, I loved the selection of cars. 5 Stars +++!
Will rent again, you should too!

Awful! NEVER again!
The place is filthy. The employees are texting on their phones and on personal calls behind the counter. They are overpriced. I paid almost $ 600 for a 4 day rental. I got a little base model Nissan that had like no features and smelled like smoke. Not even a Bluetooth radio. They also rented it to me without a full tank of gas. Who does that?
It took a very long time to rent the car. No digital signatures. The agents are overworked and have to answer the phones while checking people in. They also have to run outside and deal with returns. The have to go to another room to get paper off the printer.
Shuttle driver not the best driver. He also honked the horn at me and motioned for me to pull up while I was returning my car. Rude!
Inefficiency at its best!

Payless should be expect less
Not organized waited for long periods of time
Under staffed etc…
Would not use again

I used this company with a groupon I purchased and got ripped. I gave the clerk my arrival times when checked in, arrived 7 days later to get car and was actually charged MORE for using groupon than reg rate would have been, 2 hours over 7 days added a full extra day to my bill. I also noticed 2 miles on my odometer (wrote down mileage) which supports the other review of parking in other areas when I SPECIFICALLY asked if the cars were parked on site. The pickup was ok, but the rest sucked. never never again.

Despite being told we would have no trouble getting picked up from our flight that got in in the middle of the night, we had to sit around hours to get picked up. Not only did they forget to mention they close from 2−4am, but when we waited to call when they opened up, they were rude (asking us why we were calling at 4am and then later hanging up on us) and took over 30 minutes to pick us up from the airport! Not using them again…

Be aware that Payless has been parking cars on the street (Norwich Drive) recently. This is not what I would call «secure»! There is no way to know what happens to your car after you drop it off. Avoid this business!

Shuttle never came called to let them know our flight was delayed had to take a taxi here only to find out they are closed and no one stayed to let us get our car … Better off anywhere else

I see a lot of not so good reviews about Payless, but I had an excellent experience with these guys when I parked my vehicle there recently from ⁷⁄₁₀ through ⁷⁄₁₈ (9 days parking per their schedule). The shuttle wasn’t there when we got there at 7:00am, but by the time I unpacked my car, got the family moving from their sleep, gave the cashier my flight info, keys, scribbled some additional info on paper and informed her I’ll be using a 7 & 4 day Groupon voucher to pay, the shuttle was outside, so roughly 12−15min. After I informed her about my Groupon vouchers she did inform me of the taxes & fees which I was already aware of based on reviews and a prior phone call, so no surprises there. She gave me the return instructions and we were on our way.
The shuttle is not the typical buses used by the bigger lots, but that wasn’t an issue for my party of 4 along with the 5 other people waiting as we fit comfortably. We were dropped of within 10 minutes or so after leaving the lot.
On the return home, I made the call to the office at 5:20pm as I was walking through the International arrival waiting area in the airport after getting our bags. A guy answered, he was pleasant and instructed me to be at Zone 2 for pickup. We got outside about 4−5min later, waited another 4 – 5 minutes and we saw our shuttle! Mind you, as we were there we saw some other people waiting for their shuttles from some of the bigger lots and at that point I was really happy I went with Payless!
Got back to the office a few minutes later and met up with lady who assisted me on day one. After a brief pleasant exchange I pulled out my phone, showed her my 2 Groupon vouchers, she scanned them, was informed the fees & taxes amounted to $ 16+ (have to pay with cash or card) and bam, I was done!
All in all excellent overall experience. From their promptness when I first called to inquire about the Groupon usage, to drop-​off and pickup. I’ll most definitely use them again and highly recommend them to anyone wanting to park their vehicle. Do not feed into all the negative reviews. I almost did that and missed out on an otherwise good deal along with their prompt and courteous service. Just be wary of the taxes and fees and you’ll be alright. Oh I almost forgot… my car was fine.

Shuttle driver and desk staff were very nice and professional, however the service itself was too slow. If you’re looking for a ‘drop and go’ airport parking service, this is not for you. After parking my car, I had to go into the office to register my car — there was one agent and a nice size line to wait in. Thankfully, the agent skipped me to the front of the line. The van was clean and the driver very pleasant.
On the return journey, the van arrived fairly quickly, but again, I had to go into the office to get my keys and there was again one agent and a line. I think they recognized me and skipped me to the front of the line again.
I understand they offer a car rental service, but if they want to build out their airport parking service, they really need to streamline the process– get people in, out, and on their way to/​from the airport.
Also, I’m not sure why I had to leave my keys with them– I parked my car right up front (within a short walk from the building) but it’s not like it was cleaned or anything. Whole process could have been faster if I had been able to just park and jump into the shuttle, and vice versa on the way home.

Parking and shuttle service to/​from the airport was great. Very timely.
However, my GPS, auxiliary cable, and car charger were missing when I got my car back. I left a message for the manager and haven’t heard back. Shady.