Pelvic and Sexual Health Institute

I was a patient here for years and formerly recommended the place but things have changed. The good clinicians have left. To put what happened to me next in simple terms: My life was permanently altered one day when I went in for a very very very simple outpatient procedure and a freshly-​minted right-​out-​of-​school inexperienced Nurse Practitioner tried something way above her skill level. In my opinion, or any reasonable person’s opinion, she should not have been practicing without more supervision as this is a specialty practice and, as I now understand it, she had only general training. I went into such a severe severe reaction I thought I was dying. I do not exaggerate here. I have been in bed for over a year since then — extremely sick. I don’t feel comfortable writing my medical details publicly but, believe me, what happened was shocking and scary. Then later this medical practice intentionally and unethically mishandled matters. This includes very specifically Dr. W. She is not an ethical person. I am pretty sure her actions and the actions she directed were to cover her butt and make it harder for me to sue — actually not my interest– but what it really did was make it harder for me to just simply get effective treatment to recover! I recommend you stay far far far away from here. Go with a practice where you are safe and where ethics and competency are practiced. Please.
Regarding Melissa E’s comment from 2011. I liked Amy very much too but she is long long gone from this practice. I think she was even gone by 2011, if I am not mistaken. Haven’t read the posts by others but know please that Susan and Jenn are also gone.

This is the absolute WORST place to go if you are in pain and need help. Not only is the front desk staff INCOMPETENT (they made me reschedule an appointment based on a policy that was implemented AFTER I had made the appointment) but the nurses are rude and obviously don’t like their job, and the doctors show up to work an hour late without informing the patients. Other people have jobs too, FYI.
On top of that, the doctor decided to go against my physical therapist’s recommendation and not prescribe a medication that I need for severe pain.
These people are HORRIBLE. If you can find somewhere else to go, please do.

I wrote on Dr. Kellogg’s page that I’ve really grown to appreciate her and that the staff has seemed to be a lot better of late. Reading my previous review, I don’t want to get rid of it, because those two incidences were really bad. But lately, I feel like things have changed.

The front desk staff could not care less about you or your problems. They were the worst part of my visit to the P&S Institute. Harsh «I don’t care» attitudes each and every time I spoke with them regarding my appointment. I can only assume by the name of the clinic that most women who come in for medical advice/​treatment are suffering from rather sensitive health concerns! That being said, why on earth would they have such uncaring office staff? No idea.
Went in to see someone regarding my libido loss after using Prozac for years. Ended up walking out with a piece of paper listing erotic books to check out. Hey great! Waste of a $ 40 copay, hassle of getting a referral from my primary, and a long 2-​week wait for the appointment.
Bottom Line: If you are having sexual dysfunction issues, go see a sex therapist instead. You’ll get more out of it. If you have any PAIN in the hoo-​ha area or incontinence/​urinary issues, this might be your place. (Just be forewarned of the office staff.)

If you have pain problems with your hoo-​ha, this team of incredibly smart and innovative women will change your fucking life. Literally. Ask for NP Jen.

I completely agree with the other reviewers; most of the time, the people at the front desk of this office are not helpful and are downright rude. It does depend on who is working though, and I haven’t been here enough times to know the office staff by name, but some are on the nice side. However, when I go to a doctor, I don’t go for the customer service, I go to be treated by the medical staff.
I came to Dr. Whitmore’s office after being passed from one urologist to another, all of whom were not sure what was going on with my body, and why I wasn’t responding to medicine. The fact of it is, as my previous doctors admitted, they were not experienced enough to diagnose and treat me, and so they sent me off to a specialist. By then, I had been dealing with bladder issues for 6 months, and my life came to a complete stop. I was 19, I had debilitating bladder pain, and no one could tell me why.
When I finally got to the Pelvic and Sexual Health Institute, I was seen by Amy, one of the nurse practitioners. She’s extremely nice, patient, sensitive, and more importantly, she is extremely experienced in this field. She sees patients like me all day, which makes it so much easier for her to diagnose these kinds of conditions. She got me on the right combination of medicines, and now I see her once a year just to check in.
So, yes, the front desk people are not the best, but I needed a place that could actually help me. I value my body and health over my feelings. I shouldn’t have to choose, but unfortunately in this case, you do have to weigh the pros and cons. You can make appointments with places that have great front desk people, but this place is the best around at what it does, and any doctor you ask will tell you that as well.

I agree with the above post. I waited a month for an appointment and had to take the day off work to go since they only had really inconvenient times open. Then 24 hours before my appointment they called to say they need to cancel it. Then the next available appointment was 2 and a half weeks away. I explained that I had taken the day off and so could they please schedule me with someone else on the same day because I can’t afford to take another day off in a few weeks. The refused and were completed rude to me. They are the ones that canceled very last minute and then did nothing to help me.
I still haven’t seen the doctor and can’t decide if I want to put myself through dealing with the front desk to get help.

My wife has gone to see Susan Kellog-​Spadt for years and completely enjoyed the experience. Susan is top-​notch in her field and is one of the best for vestibulitis and vulvodynia help.
Unfortunately, you have to get past her front desk/​nurses who are down-​right nasty, unprofessional and treat you with disdain for interrupting their day. This has always been the case and will likely be the case until someone in the office realizes that a business cannot be successful with people like that being the barrier of entry.
If you have the intestinal fortitude or an insatiable need to be treated like s**t, I highly recommend this institute. If you feel that simply having vestibulitis/​vulvodynia is enough of a smack in the face, go someplace else. Their bedside manner at the front desk will only make you feel worse.
Now, if you can somehow bypass the front desk and see Susan, I highly recommend it. She will help you in ways no other doctor can.