Pep Boys

They charged me 2100 dollars for repairs. Pep boys tried to charge 1000 dollars for labor alone.
I dropped my car off at 2pm. I called for updates at 4:00, 6:00, and 7:00. All three times someone put me on hold for over 15 minutes. Whoever did answer the phone said the mechanic would call me back before they closed, but never did. I had to call them the next morning while at work and they put me on hold multiple times before someone told me the charges.
They were all very rude. They obscenely over charge and try to make you pay for things that aren’t even necessary. Never ever ever go here.
Before I authorized anything, one of my coworkers recommended a mechanic on N 5^th street. He took it in, did the same work, and charged 400 dollars. My car is running perfectly. Go there instead.

I STUPIDLY decided to try out Pep Boys Service. Made an appointment yesterday for this morning at 8am. A few people were standing at the door when I got here at 7:50am. I was second in line to give my keys in at the front desk. At 9:52 am they moved my car from the front lot to the garage door but not in the garage after I complained. Pep boys clearly doesn’t have an organized system. I had I called Minikie in the waiting room of Pep Boys and they said come on in anytime. As soon as I said I have another appointment elsewhere they pulled my car in. That was at 10:10. It’s 10:58 and I’m still waiting. Not worth the 3 hour wait to get your oil changed. $ 90 BUCKS FOR AN OIL CHANGE ?!? On a Ford Fusion 2013!!! Go ELSEWHERE, Minikie, Midas, anywhere else!

Abdul he is really helpful! Explained all my questions with patient. All employees here are helpful and friendly.

Brought my car in for a state inspection. It’s a 15 year old car, and I figured it’s on its last legs. I failed a bunch of safety items, but I needed to get the work done. Anthony helped out a ton and kept me in the loop as all the work was being done. I just got it back today, and the engine feels and sounds so much better (almost like it was when I first got it). Thanks, Anthony and the mechanic who’s name I didn’t catch!

Received great service at this location! The service manager was in on his day off and they made sure they got my car done even though they had closed an hour before.

I reluctantly brought my 2011 WRX here for some work after reading some iffy reviews to say the least. But they said they would install the parts I purchased online when I couldn’t find another shop to do it so I guess I brought it in out of necessity.
They gave me a quote for the services to be performed (installing front wheel bearings, installing front brakes and rotors, oil change) I was ok with the quoted amount of hours (5.5 I think) and the labor charge of $ 110 an hour though I felt it was a little high.
So I drop my car off around 1pm on a Wednesday, and at about 8pm that night (they close at 9pm) they call me and tell me that the car wouldn’t be ready until tomorrow — no idea of what time tomorrow, but tomorrow none the less.
I called around 10am the next day to check in on the progress and they said that the tech that was working on my car would not be back in until the afternoon and that he would be working on it when he came in for his shift.
At this point I was starting to get heated and nervous that I too would end up like so many other reviewers, over paying and being out of my car for more time than necessary.
They called me back around 3pm saying the brakes I had brought in would not fit and they could not complete the brake job (though they did attempt to sell me their brake pads and rotors to have the work completed). I declined their offer.
I declined and asked if the bearings were a problem too since I brought them in as well. They said no and that the job would be completed soon.
There on, I called the shop every hour and a half looking for a status update, after all, they have had my car for 26 hours for a job that should require them to take 3 hours and maybe another half hour for the oil change (since my brake job was no longer being completed).
It wasn’t until 8:00pm on Thursday night that the shop called me back and said my car was ready for pickup.
Pep Boys had my car for 31 hours on a 3.5 hour job. I too had fallen victim to this shop holding onto my car for much longer than necessary. — Now, I know things get busy and I appreciate them installing the parts I purchased myself online — but as a consumer who was paying good money to bring my car there, a realistic timeframe of job completion would have been appreciated.
2 Stars because they installed (some of) the parts I purchased myself online.

I am super bummed about this place. I had been here a handful of times before for simple fixes and they have always been pleasant and speedy, never any issues.
The other day I took my car in because my low tire pressure light was on and asked them to check the rear passenger side tire for any issues. They called me a few hours later telling me that both the rear tires have been warped due to a rear alignment issue and that I needed new struts and shocks and two new tires for about $ 550.
My car is 2012 yaris with 41,000 miles on it, their assessment didn’t make any sense. So I got a second opinion and they only thing that they found wrong with my car was a pinhole in my tire that needed patching. I went from being told that I needed $ 550 dollars worth of repairs to getting my problem fixed for $ 7 at a tire shop.
I hear stories about mechanics taking advantage of people and doing unneeded work, but I never thought it would be that blatant.

Terrible service. I needed an oil change and my car returned by 10 AM to make an appointment. They said no problem at all and the oil change shouldn’t take more than an hour. I dropped my car off first thing in the morning when they opened at 8 AM, showed back up at 10:15 and they hadn’t started. Had to take my car back without any work done because the employees can’t give an honest estimate of how long work will take. Very disappointed

Came in for a simple balance and tire change. Cost $ 25. Told me I would be in and out in 10 minutes.
Drop my car off, they say an hour.
Go home.
Get a call almost 2.5 hours later asking for the wheel lock (they just started)
Get a call back, say the valve is not working, won’t fill with air (I used it 2 days ago, probably their fault), needs replacement. $ 75.
«No, I won’t pay that.»
Find a cheaper replacement for $ 5.
3.5 hours later just walked up, tire is still off, garage workers aren’t working on ANYTHING. Decide to put my tire on when they see me.
Eff this spot, I’d recommend a local garage. ANYWHERE HAS TO BE BETTER THAN THIS GHETTO JOINT.

Have had mostly bad experiences here. They once didn’t tighten the lug nuts on our tires all the way; installed the wrong struts another time… We ended up switching to another shop in the neighborhood. Decent place for your standard car accessories (windshield wipers, oil, etc).

Lavarr is a star! I’m very thankful that I took my car into this Pep Boys and had Lavarr to help me. He remained in constant contact with me the entire time my car was in the shop, updating me on what he found, what needed to be done, etc. He was really took wonderful care of me and my car.

Needed an oil/​filter change as well as a new battery. I was told no longer than 30 mins and I’ve been waiting here for over 4 hours now. I keep asking them how long and they say «5 minutes», but here I am still standing here.

Levarr and his team are exceptionally friendly and professional. I’ve now had my car worked on at Pep Boys twice and they’ve always been extremely friendly and accommodating! I’ll be back!

Brought my car in today because we needed an alignment. My husband was able to find a good deal online and made the appointment easily. We brought the car in this morning and it was ready for pick up two hours later. The customer service was great at both drop off and pick up. The staff was knowledgeable and estimated the work time efficiently. The work was done well and it was very reasonably priced. We will definitely be returning!

I changed my brake here, and i came at 10am, them let me wait, and they finished at 8pm. I waited 10hours in their store. what the F.

Had an issue with one tire, so made an appointment online to have it checked out at 5:00pm. Got there before 5:00pm, dropped the car off, and waited roughly 15 minutes before being told that the only person who could look at it was just about to leave for the day. The next morning, got a call saying that all 4 tires had to be replaced and more mechanical work needed to be done, and it would cost $ 750+. Said no, got a second opinion, and only one tired had to be replaced.
Basically, they tried to squeeze money out of customers pockets, and made it extremely obvious.

I took my car in for annual inspection & was told I needed $ 4100 worth of repairs. I went for a 2d opinion to Dom’s in south Philly. Dom said I did not need all the work that this Pep Boys said I did. I paid $ 750 for repairs at Dom’s. I will not be going to this Pep Boys again for inspection!

This is pep boys so expect a lot of the more in depth auto work to be expensive. But this location stood out because of the manager llamar. I had my car blow a timing belt and did not find out until after the work was done that the engine was worthless and needed replacement. I did not know what to do but llamar (the manager) called me one day asking me of I was told appropriately that there was a possibility that the engine could need replacement. I told him i was not informed and he offered to have the entire cost of the work (900 bucks) waived and he would search for an engine and transfer the recently installed parts to it at no charge. I did not end up paying for the replacement as it was not worth it to me but they got an A for effort

Don’t go here, especially if you’re a woman.
I went here for a patch. At first they showed me that the nail was going in slightly sideways in the center of the tire so «it may not hold» and they recommended «getting a new tire» but asked what I wanted to do. Since I had just got the tires a few weeks back I told them that I’d rather try the patch.
5 minutes later the guy came out and said the mechanics won’t do it because it’s a «liability if something happens to me.» Needless to say I left.
If you’re a woman they are going to try to squeeze any money they can out of you… either that or they have no idea what they are doing.
Go to Evan’s Gulf on 11^th and Spring Garden st.

I have had some so-​so experiences with PEP Boys in the past, it has been a number of years since I went to a PEP Boys given my prior experience.
I recently moved into the Fairmount area. I took my car to get new tires at the Philadelphia PEP Boys location this past Thursday 11/​15, they asked if I wanted an alignment. I said yes.
I picked up the car that night to find out that my steering wheel was very far off center. I called Friday and they said it would be okay for me to bring it in in Saturday morning to resolve the situation.
I dropped the car off at 8 AM when the store opened. The manager said they would start work on it by 8:30 AM. I waited for the work to be completed, but it has now taken them over 5 hours to complete. I have repeatedly had to check on the progress to find out the guy left who was working on it and they just left me sitting there for hours, while leading me to believe they were doing something.
Then it became clear they did not know how to align this vehicle after they took me into the garage to look at it. I am still in the waiting area now and am honestly scared of what damage they might have done to my jeep. There is a major issue with this garage and skill set, I do not EVER plan to come back.
I have spent well in excess of $ 1100 in the past month, this will be the last time PEP Boys sees any money from me.