Pinnacle Automotive and Tires

Went there to have my drive belt system replaced. I arrived with my own parts and they took care of the rest. Tom was helpful and Marc helped to fix a billing issue. Both were more than fair. This is one of the only locations in town that would install parts I had purchased online. So I’m thankful for that.
One tip: Ask them to quote your job and have them email you. They stick to what they quote.

Having gone for years, and perhaps because they know that I pay for most anything they tell me is needed, it has gotten progressively more expensive and is at least $ 600 when I go in the door with any of my 3 cars, and often several thousand. Last time, I paid for a tire patch, then got a call a saying that 2 rear tires had to be replaced — I agreed, but when I later called to find out which tire got the patch (as my son noted that the tire needing the patch was one of the ones replaced), I was told that the charge for that would be taken off the credit card charge. I emailed asking for a revised bill and didn’t get one. It also then got showed up as charged on my credit card. I called this morning, was told that it was due to an internal miscommunication, not, intentional, and that someone had called me yesterday (no message left). I got the refund, but only because I noticed the error and called multiple times.

I went here to get state emissions testing done and they made it fast and easy. They made it go fast to fit with my scheduled and were very friendly and easy to deal with. I would recommend them to anyone!

Pinnacle get a million stars for being one of the only auto shops in Philadelphia that still has a working Dyno (needed for emissions testing for all cars 1995 and older with OBD I). My little baby blue Toyota Corolla «Eeyore» needed to be inspected and the last shop I brought it to had a Dyno last year… and it has since broken.
Enter my search for an honest auto shop with a Dyno. It’s like trying to find a golden unicorn on Mars. Pinnacle had great reviews and had easy access to a bus that could get me to work. They were courteous and timely. I was able to schedule the day before and bring it in the next morning. They quoted me for some repairs, but I just took my car and my husband did all of the repairs. He said that everything that they listed was wrong was, in fact, in need of replacement. FInally, an honest mechanic!
We brought the car back within 30 days so they didn’t make me pay for another inspection. They had him in and out of there in a couple of hours and I was on my merry way. They are open til 5:30 so you have a little time to get out of work and pick it up.
Their pricing is a LITTLE steep, but they are honest and do great work. That is worth five stars in my book any day.

Pinnacle has earned my auto business for the remainder of my residency in Philadelphia. They were quick, accurate, and handled my car with care. Unlike a lot of auto shops in Philly, they didn’t just «replace» parts aimlessly, hoping something would fix my tire problem. They figured out the problem, then corrected it. The guys at Pinnacle are experienced. They know what they’re doing. I recommend Pinnacle all the time to friends and co-​workers in Philadelphia.
I loved them so much that I brought my Civic back a week later for additional work. Friendly, knowledgeable, hard workers.

Love these guys. Honest, fast, reliable and great senses of humor. They called around the city to find a matching wiper blade for me. Wonderful, good people. Highly recommend the great folks at Pinnacle

Pinnacle Auto Repair was fraudulent in their dealings with me, swindling me out of over 1000 dollars by being fast talkers and providing misleading information.
I emailed Pinnacle Auto Repair for a quote. I needed an oil change, a state inspection, to remove a broken screw from my license plate, and, potentially, to have my air conditioner repaired. I should have known better than to come when they called me back, did not provide the quote I had asked for, and said bring the car in. However, I was in a time crunch so I brought it in. The inspection should have been a breeze, since the car had passed NY state inspection just a month prior (I have to get it reinspected when the car moved to PA). I dropped my car with Tom, who seemed nice but refusing to accept or listen to what I told him about the car (he probably decided he was going to rip me off from the moment I walked in). A few hours later, they called me saying there were a host of problems that needed repairs (which is odd, since the car had just been repaired and inspected). When I asked for a complete quote, it was very expensive and included replacing all of the tires, which Tom recommended but said wasn’t required. He told me each tire was $ 95, so I told him not to replace the tires, mean I could reasonable expect the transaction to cost $ 380 less than the quote he provided. No quote was ever emailed to me. When he called the next day to say that the car was ready to be picked up, he sent an email including an invoice for $ 300 MORE than the initial quote he gave me including the tires. I was shocked. When he spoke to me on the phone (when I asked for a FULL quote of how much everything would cost), he neglected to mention the $ 300 in labor he would be charging (a crazy amount of money for what he told me would be 3 hours of work), or the price of the inspection, the screw (which they charged me another insane $ 30 for) and oil change. This is fraudulent behavior. You can’t simply choose to leave hundreds of dollars out of your quotes. Though I complained when I went to pick up the car, Tom, once again, was a fast talker. He insisting that he had emailed me a quote when we first spoke on the phone and I approved it (which I did not, since I was not given a full and correct amount). Since they had the car in their possession, there was not much I could do but fork over the money.
This was a demoralizing experience. It is a shame to see people manipulating the system and taking advantage of female clients the way I was defrauded and taken advantage of at Pinnacle. I will not be returning and I urge all of you not to as well, lest they charge you over $ 1000 dollars without proper warning.
Further, when I brought the car in, I informed them that the tire pressure sensor on the car was, and has been, broken for years (a fact confirmed by toyota) and while the warning light was on, there was no problem with the pressure. He did not believe me, and claimed they had managed to turn it off, which was not true. This makes me think they did not spend proper time with my car or do all the work required of it, since they both refused to listen beforehand and did not correctly follow up about the issue.
Please avoid, especially if you are a young woman.

I recently moved to the area and was not sure where to get routine and emergency maintenance on my car. When I needed something done quickly, I picked this place by virtue of its location, hoping it would be good. My expectations were surpassed – they provided a quote via email and were willing to talk to my father to clarify what exactly was wrong. Dropoff and pickup were fast and easy. They were extremely communicative throughout the process! Definitely going back for our inspections next year.

I do not typically review things, as I feel Unilocal usually gets it right, but in this case Unilocal is dead wrong. This was by far the worst experience I have ever had at a mechanic. We went in to see if they could help us with a problem. The people working there seemed nice enough and they said they could help. That is when the problems started. They diagnosed the wrong problem and charged an arm and a leg for it. We only discovered this error after we got a second opinion from the garage around the corner, which did it for free. When we went back there to complain and maybe get a refund, they gave every reason under the sun why they wouldn’t and were rude doing so. They even insulted my mother. I can’t recommend strongly enough that you avoid this place.

I like these guys. They’re friendly and helpful, and they have turned around my car for the minor repairs it needs at a reasonable speed and price.

Car inspected in under an hour. Nice guys. Affordable. Comfortable waiting area with a cigar shop (?!).Told 3 neighbors to go here on my way home. Highly recommended. These guys rock.

I’ve used pinnacle for 3 years now and they’ve never disappointed.
They double check the entire car when you go in for a routine checkup and catch the issues that would be an utter disaster in the future.
Great personalities and customer service and well worth using them all the time, not just once.

Check out other places before you bring your car here. For a state inspection they will charge you $ 120+ if you’re signal light is on. Guess what, most places in the area will do it for free. FREE! So that’s money down the drain. Do yourself a favor and go to an honest autoshop.

I needed my yearly inspections check, but waited until the last minute. I called Saturday morning, they were able to take my car, and it was done in several hours. The whole transaction went pleasantly and as expected. I would use them again.

I needed to get my inspection done and tires as I just drove my car here from California. The guys here at Pinnacle took my car in the same day and I feel they gave me a fair price and honest service. I will definitely be back.

Been going to Pinnacle for over 3 years. They are timely, reliable and very nice. They aren’t cheap but you get what you pay for.

I would have given this place 0 stars if I could after the incident I had with them this morning. Let me first say I have been taking my car to pinnacle since I moved to philadelphia several years ago. They were always courteous and knowledgeable and i always felt comfortable leaving my car in their hands. Their prices are a little on the high side plus anytime I dropped off my car early in the morning they would keep my car until they closed in the afternoon, even if just for an oil change. Still, i was always willing to let that stuff slide since they were always great with my vehicle. They also offer you a bunk «discount» if you pay in cash, which i always thought was shady but I gave them the benefit of the doubt. Shame on me for being so stupid and putting up with them for so long!
I had appointment this morning at 8 to which I arrived on time. I was the only customer yet the little man in the other side of the glass failed to greet me for several minutes even though he looked right at me. finally he rudely said, «whatcha here for?» (no hello, no nothing) I said, «I have an appointment at 8 for – to which he interrupted ‚“that don’t matter… whatcha here for». «Even though I specifically made an appointment, like I always do?» I said. He said, «yea appointments don’t matter.» I shrugged and then I explained that I needed an oil change and my engine serviced since my car was close to 100,000 miles and was beginning to have starter issues. When I asked how much a regular engine service cost he said «(the mechanics) would call (me)». I said that I understood that they would anyway if they found any problems, but there must be some kind of starting price for an engine service check and he repeated himself, stating again that they would call me. I didn’t think my request was too unreasonable and so when i asked if i could speak to a mechanic he said «they’re late». «All of them??» I replied. he said, «yea». I brushed off his ignorance and he asked to take down my name. When I told him what it was he couldn’t write it, as in he wasn’t listening to the spelling and couldn’t even spell it phonetically. I mean seriously, how hard is it to spell «Angela»?? Plus he didn’t care about my last name – again he told me it didn’t matter when I tried to give it to him. The most painful part was watching him to try write my phone number !! He it got wrong several times, and just kept scribbling it out and starting over. What if I wasn’t watching him take it down? I even offered to try to write it for him. Of course, he wouldn’t let me and got all huffy even though I was trying to make both of our lives easier. He then started to ask me AGAIN what I was there for. ARE YOU SERIOUS? Ughhhh get it together!!! I told him again about needing an oil change and my engine serviced. I then remembered that my tail pipe needed secured since it had been coming off of its suspension wire. I asked him if he could ask the mechanics to secure it while they had my car up in the air. He laughed and said, «what?» I repeated myself in a little more detail to which he said, I’m sure that’s not what’s wrong with it. I said that i knew exactly what was wrong with my car’s tail pipe to which again he said, «look everyone thinks they know what’s wrong with their cars, but they let me tell you they don’t» and again he scoffed at me! By now I had had it with him. I said, «look, my boyfriend used to work on cars for years, and he’s the one that told me to ask a mechanic WITH A LIFT to fix it since he is no longer works in the field nor do we own such a lift to fix it properly ourselves. To which he replied, «then why you gotta bring your car here if he’s so good??! And he laughed at me AGAIN. To which I said, «well, it looks like I won’t be bringing my car here ever again» and I left. He yelled something rude after me but I was too angry to hear it clearly enough to repeat it.
It really is too bad for them that their customer service was so bad this morning, because my engine really does need about $ 1000+ worth of work. Do yourself a favor and take your car elsewhere.

I’ve taken my car to Pinnacle many times for the standard inspection/​minor repairs and they’ve been good every time. Because of that, I decided to see what they thought of the lovely hit and run job someone did to my car. Not only were they right on time with the repair job but they also scrubbed my car from top to bottom. The best part? The job cost less than I was worried it might cost and my car looked great. Awesome.
Great work, great service and always on time. What more could I ask for!?!

It is really difficult to find a decent car shop in Philly that won’t rip you off all the time and it close to your home.
I live down the street from this place and have been going here for the past 3 years for my oil changes and state inspections. No issues with repairs luckily.
For routine stuff, I am able to drop my car off in the morning and pick it up in the late afternoon. They are quick with the service and always leave a message on my cell when the car is ready. They also have a Unilocal check-​in deal for discounts
I would recommend this place to anyone in center city looking for a consistent repair shop

I have had consistently good experiences at Pinnacle. They’ve done routine maintenance and the occasional bigger fix for me for the last couple of years, and they’ve been excellent to work with.
Costs have been reasonable (compared to my prior experience having maintenance done by a dealership), customer service has been warm and friendly, and the work has been done on time. I can’t ask for much more than that!