Serrano

Bland overpriced food! Eat elsewhere before the show. To get a reserved seat in the Tin Angel, you have to have dinner here. And you MUST order two appetizers or an entrée to eat here. Forget it. Too many good places around.

slowest service; martini wasn’t made well. way to hot in there– wouldn’t ever go back

This place is underrated… great food and ambiance. Burger, spinach salad, Steak Diane were all great.

Went here during the tall ships fest. Chose this one because it was the only one that had any empty tables, in fact most of them were empty. That should have been the clue, well it was, but we figured the place has been there for years, how bad can it be? Well it was awful. First of all, even though we were one of three occupied tables, and no one was at the bar, the service was non-​existent. We were seated and then ignored. Finally upon ordering drinks and food, we discovered you needed a magnifying glass to see your food. I ordered gnocchis with mushrooms, at 14 or 16 dollars. There were maybe 10 gnocchis, mixed in with mushrooms, and some burned kale or spinach. not sure, it was tough and flavorless. I asked for grated cheese, they don’t have any. The 10 or so mussels for 14 dollars was equally as skimpy. With that you get 2 teeny thinly sliced small bread slices. When we asked for more of that to fill us up, it took a good 15 minutes for the waitress to come back with some cut up pita. They ran out of bread! Do yourself a favor, and go anywhere else on this street but there. deep regrets here.

Although the staff is very friendly the meals are not the quality they use to be. The menu is limited and the chef seems to lack originality and knowledge of seasoning. Extremely dissapointed.

Love this place! :)

Absolute worst service I have ever had… Unbelievable. 90 minutes to get an app, 2 hours to get dinner, you have to jump up and down to get attention just to get a drink. Worst service possible. Wish there was the option for no stars.

Not a chance in hell. We purchased tickets to see a duo perform upstairs and made a reservation to get the preferred seating. Upon entering at prime dinner hours I noticed the place had ZERO patrons. We got to choose our seating which was nice though. After ordering a round for the 5 of us we gave our order. Two of us wanted apps and the other two main entrees and the 5^th person had already ate and was just drinking. The waiter tersely says if you want reserved seating everyone must order an entrée or two appetizers. Let me tell you the apps in this place aren’t a bargain. We’re talking $ 12 minimum. I could see if the place was jammed enforcing such a policy but let me reassert… there were zero customers in the place at 6:30.
Piece of cake decision, we told him we’re fine with just leaving. We left, ate elsewhere and still scored prime seating upstairs at the Tin Angel (which has terrific sound). I am glad we didn’t eat there because later after seeing two actual customers get meals, the portions were microscopic. This place clearly is out for the «fleece».
To summarize the smart guys at Serrano could have netted: $ 70 in food orders and two more rounds of drinks ($ 60 dollars more) along with good will and intent to return.
Actual outcome: 5 dejected customers who will never return to this unfriendly, stingy place.
Businesses go out of businesses one customer at a time… way to fast track Serrano.

Went to Serrano on Saturday night for dinner and a show. The drink service was excellent and so was our waitress. However, the food service was extremely slow and when the food did come out the majority was either inedible, cold, or burnt. Mind you this was after we waited two hours for our food and food was brought out, placed on our table, AND taken away. (and given to another table which I’m pretty sure breaks some sort of health code). When these issues were brought to the attention of the manager, she immediately became defensive and blamed the slowness on our large group. If a large group is an issue, they should not take reservations for a larger party. Additionally, we were two parties of FOUR and asked to sit near each other, we didn’t request the reservation be for eight. I appreciate that the restaurant accommodated us however if I knew that the manager would then use that against us and blame us for the slowness of service AND the poor food quality I would’ve asked that we sit separately. The manager did comp two of the dishes but continually argued and accused us of «nit-​picking». And since I am now nitpicking I would also like to mention that when the manager took two of the plates away to comp she moved my water glass by touching the rim. Also that the menu clearly states that the chef will not take special requests and based off the quality of food that came out it’s probably because that since they can’t make the ten dishes on their menu correctly they can’t possibly make any sort of accommodation (nor would you want them to). Over priced and terrible if you have any sort of dietary restriction. Beer menu is good at least.

Great food, excellent cocktails recommendation from DONAL, & always an amazing hospitality from Mr. McCOY!

i’ve eaten here several times before. i’ve always been fairly happy with my meals here in the past — decent food, decent service, nothing to go nuts about either way. however, this past time i was sorely disappointed.
ate here a few nights ago before we attended a show upstairs at the tin angel. the only thing that interested me on the menu was the scallops with butternut squash purée and pistachio nuts appetizer. i asked the server if i could get the appetizer in a dinner portion. he went and checked and came back saying i could, so i ordered it.
2 scallops. two. that was the ‘entrée’ portion. my buddy even said ‘should we ask what you would have gotten if you ordered the appetizer portion?’ i wasn’t in the mood for a show down, especially since we had to get upstairs for the show, but TWO?! what, did they throw in a little more butternut squash purée? add a couple more pistachios? TWO FREAKIN’ SCALLOPS?! i even rechecked the menu to make sure the appetizer didn’t say SCALLOP (singular), but nope, it says SCALLOPS (plural).
really pissed me off, especially the more i thought about it. the only reason i gave them two stars is because the food was good. BUT TWO SCALLOPS! FOR $ 23???
needless to say, i only see myself going back to prior to shows upstairs, and i will make sure i ask specific questions like ‘how many scallops are you going to serve?’

I only made reservations here because I wanted to get reserved setting for a show I was seeing at the Tin Angel. I seen all the negative reviews, but tried to stay open minded. Small, very unappealing menu. Definitely not a place for a vegetarian/​vegan. My boyfriend ordered the scallops appetizer. We actually started to laugh when they came out. Two small scallops– $ 10. Like really!!! You are not a top rated, famous restaurant who call pull that shit! We each order the salmon dish, salmon was nothing special and again very small portion. The service also sucked. During the show I ran down hoping they had a good desert. We ordered chocolate bread pudding. It took 10 mins. I was missing out on the show so ran up and had my boyfriend run down, still not done. A microwaved, dry piece of stale tasting cake. $ 72.00– waste of money.

We eat at Serrano whenever we are going to a concert at the Tin Angel. It gets you a reserved table up front. There was a time when they had a great middle eastern menu with tapas appetizer selections.
Now the menu is ok. We were there recently and the service was terrible. They weren’t that crowded, but we sat for 15 minutes before a drink order was taken. We ordered salads and our main course. 20 minutes later, we had to flag down our waitress for the salads. Another 30 minutes went by with our empty glasses on the edge of the table to be seen. As our waitress went by a dozen times, we finally asked another waiter to talk to a manager. He was pleasant and did comp our next round of drinks. Pork Chops were ok, could have used a bit more sear. burger was very rare, asked for medium. At this point we were almost late for show.
I want them to be better. We need to eat there when we go to shows! Maybe next time just desserts…

Oh hell no. When I pay $ 23 for a dish and I’m not full, like not even close to being full, you better believe I’m not going back. One doesn’t go out to eat to essentially not eat. I don’t get it. Four of us met up there last night. We all went out for pizza afterwards to get full. My plate had three measly pieces of lamp rack and a handful of succotash. It’s a shame cause the food is tasty.

Server was great, very friendly. It was a busy night for them too.
Mussel app was incredible! Really, really good and enjoyed the broth tremendously.
Duck breast entrée was overcooked and ruined. Artic Char was just ok, did like the orange in the couscous. Mussel, shrimp, seafood entrée again just ok. Same with steak frites. Best part of the meal was the apps.

I had heard that the service had suffered over the years and when our friends invited us I was apprehensive. But apparently the manager Donal is improving the service level. He was personally very attentive, making sure that our off menu drink orders were created correctly.
The food was good but didn’t knock my socks off.

Overpriced tasteless food!!!
I was supposed to get scallops with sausage, mushrooms and potatoes with a chili sauce.
What I actually got: some nice scallops surrounded by a load of potatoes, two of the tiniest mushrooms I’ve ever seen and two tiny thin slivers of sausage on a plate surrounded by tasteless orange grease. No special flavors, other than the grill flavor.
FOR $ 26!!!
There was also something about the scallops too that I couldn’t quite put my finger on. They weren’t bad or anything but they didn’t exactly taste fresh. For $ 26 I expect premium scallops at a nice restaurant with very tasty unique food.
Save your money and go elsewhere. There’s lots of way tastier cuisine throughout the city and for a lot less money.
Service was not great either. I felt ignored a lot. The only upside was that when I complained, the waiter brought out a little dish full of bigger grilled mushrooms (still no special flavor and I don’t generally enjoy eating a cup of mushrooms by themselves)
Oh… and I almost forgot the $ 8 dark and stormy that practically had no alcohol in it.

Stopped in for a drink/​nightcap after an earlier dinner. Donal (sp?), the owner remembered me from an earlier visit and I give him props for that. Friendly bartender and a good selection of beers guarantees a return visit. One of our party didn’t like their Yuengling draft and I have to agree that it was a little offputting.

I got to sample some delicious hummus from Serrano at the awesome Unilocal Summer Soirée, so when I was looking for a dinner option a few days later, Serrano came to mind immediately. In the month of July, they’re offering street fare instead of their typical menu. The Grilled Corn was prepared fairly simply to maximize the freshness and was delicious. Pulled Pork Soft Taco and Fish Taco were both tasty (although the latter was quite messy). Portions are a little on the small side (we got an extra Corn and Taco to go because we thought we’d still be hungry later) and service is a little slow, but overall the food is tasty. I’ll be back to try the regular menu.

Serrano’s prices were a bit high, and I found there food to be pretty mediocre at best. Not terrible, but nothing to write home about. The hamburger I had once was pretty big at least. I’ve never had a problem with the service.
The interior has a certain… old-style…appeal to it. Its not for everyone, but I personally like it. The tables are a bit close together however. Probably the biggest attraction is the Tin Angel, a small music venue upstairs.