Sleepy’s

Vince was super helpful and professional. We ended up ordering 2 mattresses until we could find the right one on the third attempt, through no fault of his. He was patient and provided excellent customer service each time we came in. He even referred us to a nearby Sleepy’s location that offered a wider selection of beds. Thanks, Vince!

Mohammed is an impeccable serviceman, manager and help. Because of his willingness to work with us, we were able to purchase a tempurpedic and replace our broken bed within hours and delivery was scheduled at OUR earliest convenience. True customer service.

These 5 stars are for Mohammad. He was oh so patient and helpful while I picked out my mattress. Granted, the store was empty due to a snow storm… but I have a sneaking suspicion he would have made us feel like the only customers in the store on any day. Not only did he carefully take us through the inventory, he followed up more than once to make sure the delivery went smoothly. Thanks, Mohammad.

My wife and I had a good experience with Sleepy’s. Our salesman, Mohammed, was knowledgeable and nice and he put no pressure on us whatsoever. And we love the mattress we bought. As for prices, they seemed fair. Maybe a bit high, but I can’t imagine they’d be different anywhere else. My complaint is with the guys who delivered the mattress. Completely marked up our walls.

I recently purchased my second mattress from Sleepy’s after my fiancé and I moved and decided it was time to upgrade to a King.
We were greeted at the door by «Neil» (I believe that was his name, definitely one-​two syllables and started with an ‘N’). I told him we were interested in a King mattress and that our budget was $ 1,200.
The first thing he does is put us in a $ 1,500 mattress.
Now, I’ve been to Sleepy’s before and I know how the game works. All of their mattresses are horribly overpriced, they’re all named some store label to make it difficult to google and find a better price and at the end of the day when you’ve decided on what you want, you negotiate and the sales guy calls his boss and hundreds of dollars is shaved off and everyone leaves happy.
So I didn’t think much of it when he put us in increasingly more expensive mattresses … all the way up to $ 2,000. I mean … I told him my budget upfront.
Noël was your stereotypical salesman throughout the whole process. Getting chummy with my fiancé (both went to Penn State!), sharing personal stories, etc. At the end of the day, we decided that we liked the $ 2,000 mattress (of course) and asked what he could do for us. «No problem,» he says. «There’s wiggle room on this one.»
He offered to knock off $ 50. «Sorry guys … $ 1,949 is the best I can do on this mattress.»
I stand up to leave and he says, «Well hey now … what did you want to pay?»
«$ 1,200»
And then, he looks me in the face and says in his most condescending tone, «Hey now! This is a ‘negotiation’ — what a ‘negotiation’ means is that both of us have to benefit. That’s what ‘negotiation’ is…» (I’m a lawyer by the way … I know full well what a negotiation is asshole).
«What do you think is a FAIR price for that mattress.»
«Listen Neil, I’m not in the mattress business, this is the first day we came out looking having done no research, I really don’t know what the going rate of these things is … I just know I told you I wanted to pay $ 1,200 and I’m not paying $ 1,949.»
Neil then types the mattress into Macy’s website to show that they are selling it for $ 2,100 and tells me that I’m getting a great deal and I should be happy he’s looking out for me.
I couldn’t help but notice the key words he typed into Macy’s website. I pulled out my iPhone and typed the same thing into google and the mattress came up for $ 1,248.
$ 1,248.
Funny … because that’s right around my budget …
I showed Neil the webpage. Which was satisfying enough in and of itself because it wiped that damn smirk off his face.
He looks me in the eyes, calls his manager, and says, «Ok … we’ll match it.» I said, «I don’t want you to match it. I want you to beat it.»
And he says, «$ 1,247»
Against my better judgment I ended up buying the mattress from kid because I wanted the next day delivery.
I gave this review 2 stars instead of 1 because It’s a fantastic mattress. I’ve never slept better in my whole life, and at the end of the day I think I got a fair price for the mattress.
I only gave it 2 stars because it was a pain in the butt to get to that point. If you’re thinking of buying a mattress from these people, go in ready to negotiate. Do not settle until they have given you the key words and you have properly searched google for the best price. And NEVER settle until they’ve called their manager.
At the end of the transaction Neil smiled at me and said, «And please … write a review about us on Unilocal.»
THANKS NEIL!!!

What a nightmare (hahahha). But seriously, this company is the WORST!
I bought a mattress from these guys. while there they convinced me to buy a $ 200 mattress cover claiming it was a moisture wicking and cooling cover. I could not sleep on the mattress and the cover did the exact opposite of what it claimed. I wont go into details. But It took many visits and phone calls to try to resolve issues, but sleeps exchange policy makes it pretty impossible to correct the mistakes made.
Do yourself a favor. Don’t get a bed from anyone who does not have a true return policy. Try Costco.
…never again
And to make matters better, It took customer service over a week to call me back after I gave them a poor review, and still did not resolve the issue.
WORST EVER

Bought a mattress 4 years ago and found that the springs or what ever keeps the mattress firm were not working. Even after the rotating the matters every so often. I called them up and they sent there «matress Marshal» to inspect my complaint.
What a total farce. They didn’t even sit on the bed to see what was wrong. They simply ran a piece of string from side of the bed to the other to see the deflection. 2 weeks later I got a note from sleepys that the matress was fine and met Mfg specs.
What self serving nonsense. Never will I buy again from sleepys. My back still hurts thats not whay expected from that company

We had a fantastic experience at Sleepy’s on Chestnut St. Muhammad was our salesperson and he has fantastic to work with. Not at all pushy and got us exactly what we wanted while staying in our budget! Huge selection of mattresses!

So, I was dreading having to go mattress shopping after a negative experience at a Sleepys closer to my parents’ place. Muhammed at this location is an absolute gem– walked in, told him what I was looking for and my rough price range, and he showed me a number of options ranging from less to more than I was willing to pay. I was torn between two mattresses, one was just a touch too firm and one a touch too soft, and he went into the back inventory and dragged out a mattress by the same manufacturer that was just right! Ended up paying a bit more than I had initially planned but this process was so painless, and I got next day delivery. Highly recommend this location.

This review is long overdue.
My boyfriend and I came here in the search of a new mattress. After looking at lots of options we decided Sleepy’s was the best because you can actually test the merchandise (sure you can buy a mattress online, but what does it feel like?).
We came in one day and Muhammad was working and was really great. We told him our budget and he showed us our options. We rolled around on mattresses for like an hour and then decided we would think about it.
We came back the next day to try some more out and Muhammad gave us some other suggestions and even talked to managers about knocking some prices down to give us the best deal.
But we just were not happy with what we could afford. We tried the stuff in our «price range» and they just weren’t as comfy as the deluxe mattresses (go figure).
Then Seth showed up, he saw what we wanted, he knew what we liked and he offered us a close out deal. We got an amazing mattress at an unbelievable price!
Plus Muhammad then threw in a mattress cover for us too.
The reason I waited so long to review (we bought the mattress back in March) is because I wanted to REALLY sleep on the mattress and see how it held up. It has been a dream (literally). I sleep so well on it. I can barely feel my BF come into the bed.
I highly recommend Seth, Muhammad, and Sleepy’s. I mean c’mon, they are the mattress professionals. ;)

I was moving my stuff to Philadelphia and at the end of the day, with some extra time on my hand, I decided to drop by Sleepy’s and tried out some mattresses, with the intention to buy one later on with more research on my part. I just spent the day moving my stuff, so I was sweaty, unshaven, and definitely did not look like a would-​be customer. Nonetheless, Mohammad politely introduced himself and walked me through the mattresses in the store that fit my price range. I especially appreciated the fact that Mohammad was extremely patient with my questions, did not pressure me on the more expensive mattresses, and thoroughly explained the pro & con of each mattress. Then, he would leave me alone and gave me plenty of time to try out each mattress. (I spent an hour+ doing that). I never felt rushed during the process. I already spent a week reading about mattresses on my own & I was pretty sure I was not misled in anyway. Mohammad was also very knowledgeable about each product, and my questions were answered so thoroughly that I decided to buy at the store. Mohammad again patiently walked through the details of delivery and warranty information. Overall, it was a great in-​store experience, and Sleepy’s is lucky to have an excellent employee like Mohammad

I had a great experience shopping for a mattress. I didn’t know what I wanted and Mohammad was able to answer all my questions and was very patient with me as I tried to make my decision. I finally made up my mind and Mohammad took the time to go over all the details about the delivery and warranty. Overall a great experience!

Danny, the head salesman at Sleepys, is easy going, no pressure, and honest. He will not BS you. Tell him what you want, even if it does not seem feasible, and he will try his best to help you out. I was sold a quality product in a friendly atmosphere at a very reasonable rate. Do not sleep on Sleepys! OH!

I went to Sleepy’s last week to look at pillows, and they offered me a lot of good suggestions, let me lie on the bed with each pillow to test it, and did not insist that I had to keep the pillow in the bag. And there was no sales pressure.

Don’t even waste your time at Mattress Giant. We spent a good hour under their horrible buzzing fluorescent lights before learning that they would not be able to hoist our new mattress and box spring up to our second floor deck. In a city where so many people live in charming but small Trinity houses it seems ridiculous for a furniture store to be unequipped for hoisting. Our salesperson was nice but not exceptional and the manager we spoke with about delivery was completely uninterested in going the extra mile for his customers.
When we finally made our way down Chestnut Street to Sleepy’s we were immediately glad we had. We had been leery about going there initially because we’d heard poor reviews, however, our fears proved unfounded. The salesman, Vince, knew his product inside and out and was friendly and very low pressure. He showed us our options and measured us using «Science» (his hilarious term) on a special bed to help us choose the perfect mattress. He then arranged for the delivery, including hoisting. We had to pay $ 250 extra for the hoist but he was extremely flexible and gave us a break on the mattress price to help offset the delivery price.
So, I thoroughly recommend shopping for a mattress at Sleepy’s and working with Vince. I guess the only caveat is that prices are negotiable and you should be prepared to haggle a little for the best deal.

I knew going into this that buying a mattress would be a bit like buying a car. But no Consumer Reports article could have prepared me for the complete and utter sleaziness of the salesperson at this Sleepy’s location. His exaggerated friendliness and cheesy smile made me embarrassed for him, but I played along because I fully intended to buy a mattress that day. However, he spent more time asking me about my personal life than he spent talking about mattresses, and he completely ignored my stated budget. He insisted that it wasn’t possible to find a good full or queen sized mattress for less than $ 1200, and based on his interactions with me and with other customers, I got the distinct impression that he was trying to take advantage of me due to my age and gender. I’ll never understand why he continued with his high-​pressured sales strategy even after finding out that I’m a clinical psychology student (read: my BS detector is excellent), but his tone finally changed when I politely informed him that I wanted to do a bit more research before making a decision. Despite the overall lousy experience, it was his final comment («Research? You’re going to do research? Haha!») that really left a bad taste in my mouth.

The bed I purchased and its delivery were fine but the customer service here is atrocious. The incompetent salesperson who handled my purchase somehow mistakenly «overcharged» my credit card by close to $ 200.00. She said she would have the difference charged back to my credit card account but I never got the refund. I called her and she told me to contact the corporate hotline. The customer service rep told me that the salesperson actually gave me store credit instead of charging the difference back to my credit card account. This time I was told the difference would be refunded in 3 – 5 days. It’s been over two weeks and it still hasn’t happened.

Bill from Sleepy’s sold me my first adult purchased new bed. He was super helpful and I really felt like their bed calibrator thingie helped me find a good bed. I spent more than I should have but whatevs. Their delivery was also really prompt.

First we stopped at Mattress Giant. We decided on a bed and asked him what kind of a deal he can give us. He said he could throw in the split box spring that we needed for free (a $ 100 value). We decided that was acceptable and we went to pay for it he said that he could only give us $ 50 off the splits. I was not happy with him not sticking to his word so we left.
We went across the street to sleepy’s. A much nicer store with friendlier staff. They gave us the same mattress for 10% off the discounted price from Mattress Giant.
So I suggest you go to Mattress Giant only to get the price and Sleepy’s will beat it by 10%