Starbucks

A pretty average Starbucks if you ask me. There’re plenty of seats but because it’s connected to a Macy’s, I can see this place getting a lot of foot traffic during rush hour and wkends.
The service when I went was just ok. One person, who was obviously still working ignored me for about 3 minutes then told me someone else would help me. That other person was very helpful.

I hope the blonde was fired immediately after refusing to let the officer use the restroom!!!

Unilocal standing up for the cop hating management and employees at this store by hiding negative reviews. I’m sure this comment will be hidden too.

Slowest service ever! Waited over 30 minutes to get drinks. Ordered fast then they only had one person making drinks. Unbelievable since this is a very busy location in downtown!

There is no reason it should take a staff of 5 more than 5 minutes to pour an iced coffee. This location is consistently the worst in Philly.

I had a really bad experience at the Starbucks inside Macy’s from beginning to end.
It started with the person at the register not knowing how to ring up an order. I told him i was using a reward, showed him phone that showed the reward, and ordered a venti peppermint mocha with 3 shots. After a number of confusing and voided transactions. He then charged my card $ 7.94. I told him — «no, remember? I am using a reward, why did it charge my card?» He then gets the manager to reload $ 7.62 back on my card. I told him «no — you charged me $ 7.92, and that’s not even the regular price for these — it should be close to $ 9» I asked where are the receipts — he only shows me the $ 7.62 ring up. I told him i know it was $ 7.92, but he rings it up and it’s $ 7.62. I told him again show me the original receipt you charged me 7.92. He doesn’t have it. I couldn’t pull it up on my phone yet. Sure enough, now that i look, — there it is — a reload of $ 7.62, and a charge of $ 7.92.
Then the manager said nevermind the drink is on us. My reward is gone; I did not get all of my money back, and THEN when i get my order (already made and starting to separate, he pours it into a Grande. I said that was supposed to be a Venti peppermint mocha with 3 shots. He then goes to the blender and pours the bottom remainings into a Venti cup and adds the rest and gives it to me.. Never mind the drink tasted more half liquid icey water than peppermint, mocha, or espresso!!! I was so frustrated i didn’t want to start all over again as i was in there for 20 minutes. It was not busy. I don’t understand how this all happened. I go to Starbucks all over the world and have not had as silly of an interaction or worse mix-​up and taste of drink.

Worst service I’ve seen. No toilet paper, no coffee lids. Took forever to get us our coffee and it’s always filthy, not coming back. Ever.

Feel like I’m in a homeless shelter. Was quite disruptive to hear someone mumbling and see him staring at me. There was another homeless man too although not disturbing anyone. Staff does not clean up after people leaving tables dirty.

Only two employees on a Saturday morning ?? Lines out the door. Gotta find a better place to grab my joe.

Pleasantly surprised with this off-​Macys mid-​city Starbucks. Given the location, I wasn’t expecting much to be honest. There was also a Starbucks inside my nearby hotel, and I was disappointed with their drink quality. I figured this would be more of the same.
Instead, I was greeted by a friendly, smiling barista, my drink was made quickly (and correctly!), and I was able to find a seat easily. It was decently busy for a weekday, but it was still comfortable & not crowded. The line was moving & the vibe was relaxed. And that’s all you really want from a Starbucks, isn’t it? Besides a good drink of course …

This is the Starbucks attached to the Macy’s. I went here around 1pm on a Tuesday. I ordered a java chip Frappucino with soy and half the amount of syrup because I don’t like it too sweet. They messed it up and the barista had a bunch of attitude.
To start, the guy taking my order wrote my nickname sloppily (I did my use my real name since it is hard to spell) so the barista read the name wrong. I was standing there not sure if it was my order or not since she wasn’t calling my name. On top of that, the drink wasn’t the right color, it was too dark like the color of hot chocolate. After calling the name a couple of times with no response, the barista rolled her eyes and grumbled «well, no whipped cream for you!» and capped it with a flat lid.
I then looked at the drink and realize it was the java chip Frappucino I had ordered even though it wasn’t the right color. I tasted it and there were NO chips in it. It was also too sweet and tasted like a full on mocha frap with no coffee taste despite my asking for HALF the syrup. I told them to remake it. They added some chips but it still tasted like pure mocha sauce, really nasty. I hate to think what full syrup would taste like! They told me they added 2 pumps of mocha for a grande with half syrup. That was what I had gotten the other day at another Starbucks with a venti with half syrup. No way they have the proportions right.
In the end I just asked for a free drink coupon for my next visit and left. The cashier was nice and didn’t give me any attitude about it but the baristas didn’t seem to know what they are doing. No way I’m going back here!
I don’t mean to write such a long review for a chain but I got charged a premium price for this drink at a chain. I expect it to taste consistent.

Unfortunately this place just simply cannot handle more than a few customers at a time. I just waited 10 minutes in line and 15 (FIFTEEN!) minutes for an iced coffee.
Oh and I’m writing this while I’m still waiting. Let’s see if we can make it 20.

I’ve frequented a lot of Starbucks in my lifetime and I can say with full confidence this is one of the — if not THE — worst.
I used to think I was biased because my Starbs of choice has always been the well-​oiled machine at the corner of 12^th & Walnut (Hey, Denise!).
After switching jobs, this location seemed to be more convenient. Unfortunately, I have experienced nothing but inconvenience here.
I can’t exactly pinpoint why this Starbucks is so poorly-​run. It seems like the employees at this particular location just work… slowly. During the morning rush, there’s no urgency to make the drinks and move the line along. If you’re looking for a «in and out the door» experience you will not find it here.
The only reason I gave two stars instead of one is because the employees are all very friendly and seem to enjoy their jobs and co-​workers.

I am a fan of their Chai Tea Latte. They have friendly staff and they are pretty good at handling huge lines. I love their croissant — warm! The store is pretty big with enough seating area.

Being from Seattle/​Tacoma comes with certain expectations of a Starbucks team. Very under-​trained staff. Very Slow. Unusual for every other Starbucks.

While a Starbucks is usually an as-​to-​be-​expected Starbucks — this one is ranking a little lower in my books. Yes, this location has all the coffee, tea, and snacks you’d expect, but the customer service here is a bit lacking — and the recycling options were nil.
There actually is a big black bin with a recycling symbol on it — but it’s obvious that the management of this store doesn’t comply — and instead the bin is a platform for a basket of items on sale. (Aren’t stores like Starbucks required to recycle these days?)
If I’m in need of a pick-​me-​up, I’d reconsider going to a different Starbucks in the area, or better yet, a local coffee shop!

This is the Starbucks attached to Macy’s.
We really needed a «fix» so we stopped here on Black Friday and the place was crazed.
Meanwhile we got through the line and were duly caffeinated.
Glad it was there.

There’s almost always a long line at this starbucks and it is usually packed. Because it is so packed, it is not the cleanest or neatest.
In terms of drinks, they are usually good and consistent. Service is typically friendly. Sometimes there is a bit of a long wait for your drink.

This is not the go to place if your in a rush. This Starbucks is a bit snail speed slow. If I didn’t work so close I probably wouldn’t be quite the frequent flyer in here. The staff is really friendly & they do a good job keeping everything clean. There are tables if you need somewhere to sit and enjoy your coffee for awhile. They do a good job keeping everything looking good. My one major gripe is when you order a breakfast sandwich & a coffee. You are basically waiting for your coffee then your basically walking back to the cashier area for your sandwich which really just disrupts the flow especially when things are busy. Everyone is kinda staring at you like «What are you doing?» when you walk back over and get your sandwich & I have heard people mutter «How inconvenient.»
Other then that this place is A-​Ok.

I went with some co-​workers to use the coupons on Retailmenot for free caramel or hazelnut macchiatos from 3÷1÷13−3÷31−13. Retailmenot is a reputable site from which I have successfully gotten several other coupons or coupon codes before. The coupon has no limit aside from not using more than one in the same transaction.
I used the coupon from Retailmenot at this location and other locations the week prior with no problems. Today, a few co-​workers and I went in to use the coupons and there were two employees at the front register. When we told them that we had coupons, the male said, «Oh, we’re not taking those but I don’t know why, talk to my co-​worker.» We went to speak with the co-​worker and she insisted that they were a scam. The first week the coupons were available they were accepted but then all of a sudden they were a scam? Especially considering the first employee «didn’t know» why they were no longer accepting them, it seemed to us as if too many people used them so they didn’t want to lose out on more money so began telling people they were not valid.
I doubt Starbucks is hurting for money, however, if they can’t afford to have a month long special, they probably shouldn’t offer free items with a coupon for a long period of time.