The Groomin Room

Love it here! Friendly staff. I always get an appointment with in a day! Dog looks great when they are done! Prices are reasonable

My Mom would always bring our dog to be groomed at The Grooming Room, and they were fine until she took him to get groomed on Saturday. She left specific instructions on how she wanted him to be cut, and when we picked him up Saturday (after I called to find out what time they closed on that day as well, and they told me 4:00, but then told my Mom 3:30), and got him home, we noticed that his testicles were very red and irritated, and bleeding. When I called to notify them about the problem, they told me that he was cut low under the impression that that’s what my Mom wanted and said to put Neosporin or aloe on him to soothe the redness and irritation and stop the bleeding. Never once did they offer any refunds or discounts for the problem, when it was their faults in the first place. Their solution to the problem was to put on file that our dog has sensitive skin, however, this isn’t the first time he has been there. They are supposed to be professional groomers and if for a moment they were unsure or unclear about what was wanted, they could’ve called – and they didn’t. Now our dog has to deal with pain, irritation, bleeding, and being uncomfortable at their expense.

This is my go-​to place when my regular groomer is unavailable for whatever reason. I started going there off & on since 2006 when my then groomer went AWOL with only a very flimsy excuse from the owner/groomer’s spouse when they finally returned my phone calls (went to the former groomer — thankfully no longer in business since she got raided for alleged animal cruelty). They are very good and Michelle the owner is very accomodating to special needs. Was surprised to read the negative reviews since this is definitely NOT The Groomin’ Room that I’m familiar with. Yesterday I took my Pom Candy there when my regular groomer was unavailable (recovering from an emergency C-​section) for her appointment there. Michelle was able to get us an appointment there even though I only called for it 2 days prior — and with the groomer Hope who had done Candy on her past several visits (had been about 1 ½ years ago the last one so that shows they keep excellent records.) Even though there was no need for speed, Rita (who bathed her) and Hope who did the grooming (brush — a lot since remember, she’s a Pom, nail clipping, light scissoring to even her coat and a sanitary trim of her fanny) got her done in 1 hour — Hope has been able to do it that fast in the past as well. She looked so good I took some pictures of her on my phone — am not into showing but she looked good enough to be in a show. They permit you to stay there if you’d like (which is an advantage since this is a trek out of my usual traveling path) and the waiting area is relatively comfortable with recent magazines. They do sell some retail items but they don’t pressure you into buying them or extra services (my regular one sells retail stuff and also doesn’t pressure you into anything).
The only downsides are: they run a little higher pre-​tax than my regular place in Rockledge; there’s no lot (so you need to use a meter or park on a side street — I do the latter so it gives us a little extra exercise); it’s about a mile further travel than my regular place; since it’s in Philadelphia the sales tax is 8% as opposed to 6% outside the city (the tax percentage differential is no fault of the the business).
All I can say is you can’t go wrong going here or my regular place (Katie’s Pet Grooming in Rockledge — in the same building as Rockledge Veterinary Clinic [my vet’s office]).

Gina (the cat groomer) was so good! I only needed my cats nails cut. I just called to see if she was available, came in and she took the cat right away. My cat does not like having his nails cut and can be a brat sometimes, but Gina put him at ease and was so calm with him. She was done in no time! Very reasonably pried too. I think it was like $ 9.75 or something, under $ 10 though! I was very happy and will be back!

I’ve been bringing my Himalayan Seal Point cats to The Groomin’ Room since 1999 and the staff are really good people. The owner Michelle is always on spot even with a gazillion dogs barking like wild on a busy day – she runs a great business and I’d recommend them because they’re affordable, clean, polite and precise with the Lion or Teddy Bear haircut that are given to my cats. My boys always look stylin’ & profilin’ and they get a lot of compliments for how handsome they look. I highly recommend this place for anyone looking to get their cat (s) a fantastic cut from people who are professional and care about their work. If you have a thick haired cat (like mine), aside from looking great, they’re spared from being sick due to hairballs, they can maintain cooler body temps during warmer months, they don’t shed everywhere and their trimmed claws won’t tear up your furniture.

I have been bringing my dog Taz here for the past 3 years. This staff is absolutely amazing. They have always been accommodating to me since day one because of my hours at work. Pricing is great and their work is second to none. Facility is always clean and welcoming. My dog Taz, is always happy to visit the Grooming Room. Keep up the great work and thank you!

This was my first time at the Groomin Room and I was very happy with the service I received.
I have a shih tzu and it was my first time taking her for a haircut. It is a pretty retro salon and the staff are very knowledgeable and very friendly so I was immediately put at ease. I was told I would get a call in about 2.5 hours to pick her up and that was exactly right.
She was almost finished when I arrived and I couldn’t be more happy with her «do».
Great prices too! Much cheaper than what petco told me it would be.
Thanks you to everyone who took care of my dog!

These people were wonderful when I needed them! My cats had been boarding with someone while I traveled, and during that time had been exposed to fleas. They were up to date on their flea meds, but I didn’t want a hitchhiker in their coats to get into my new home. So while on my way to pick up my cats, I called around to find a place nearby that could give the cats a bath for me.
The groomers here are champs. They gave me directions to a nearby diner and an estimate for when the cats would be done. I got back a little early and got to watch them work. One of my cats turns into a little monster for vets and groomers, but they handled her deftly without giving her too much to stress out about.
I don’t live in the area, but if I did, I would come back to this place for sure.

Horrible is the only word to describe my experience. I made a appointment the day before for my golden retriever, explained what I would like done and was assured over the phone that it would be no problem. When I arrived today I was met by a rude and unprofessional staff that apparently had no idea that I was coming in and were not shy about expressing their feelings about not wanting to groom «a big dog «the unprofessionalism continued as all 3 groomers openly argued with one another about who was going to cut «the big dog «while my boy was in the back getting his bath.
I was told by the groomer that originally took my dog to get his bath that «she has a bad back and cannot put him up on the table because she normally don’t do big dogs «when I volunteered to help with him I wound up having to stay with him because the woman that actually cut his hair had no idea how to handle him. She performed a quick and uneven cut that I asked several times for her to correct and was given the response «I normally just shave them this is new to me «.
I also had to ask to have his nails cut even though I was told that it is included. Along with ear cleaning that never happened because I was so frustrated at this point I just wanted to leave. All of this on top of the fact the whole place smelled god awful and hair from previous dogs cuts was all over the floor not cleaned up. So now my poor dog has a choppy, uneven terrible haircut. DON’T EVER BRING YOUR DOG TO THIS DUMP.

We have been very happy with the groomin room over the last couple years that we have taken our collie to them. They always do a nice job and the people have been very friendly and seem to truly care about the dogs. Their price is also very reasonable compared to where we had been taking our dog before. Twenty five dollars less for a wash. We are very happy with them.