Tommi Salon and Spa

I also purchased two gift cards around December that I cannot use. I have been calling for at least two months to try to get an appointment before I found out for sure they were out of business. They could at least update their website! I’m sure they had an inkling at that time and should not have sold them-​to many of us it seems. Maybe we can get together to get our money back. I contacted the public interest law center of philadelphia and will post here again when and if I hear anything back.

Cell phone or contact info? They sold me TWO gift cards just over two months ago — and now they’ve CLOSED! How do I get my $ 150 back?! What a scam. I need to know if someone has Nikki’s contact info. I plan on filing action in small claims court. That’s the only recourse I guess to get money back. She usually calls or texts from her own cell phone about appointments. But I must have deleted her last text. Ugh!

I came here for a manipedi that I had purchased a Groupon for. I wanted my nails done for my graduation ceremony and for my first day of my internship the following day. Scheduling was simple and easy. I don’t recall having any problems with it.
I give this place 3 stars, because though the place was very nice and appeared immaculate, the service was mediocre. I had to wait a while upon arriving there for an appointment I had scheduled. The guy who serviced me seemed to be double-​booked which meant I felt rushed and sat around the entire time, so that he could serve another client. I’m fine with having everything done quickly, but I shouldn’t have to feel rushed. To add insult to injury, he told me I should have let him know I had gel nail polish on my nails from the very beginning. He didn’t check before working with me. I figured, as someone who does this as a job, he would have done that immediately upon receiving me. My pedicure was done first, so during the time I was waiting for my toes to dry, he could have removed my nail polish. Instead, he freaked out as he was taking it off.
The nails were well-​painted, but I started seeing cracks in the nail polish within a couple days. Not sure if I’d come back.

CLOSED!!! I made an appointment 2 months ago for a spa day with a girlfriend. We were super excited for facials, massages, and full nail service. We found and payed for parking only to find that they had closed. It would have been nice if someone had let us know!

Places is out if business
Bought a certificate and made an appt with them at the end of Feb. So upset that I can’t redeem my certificate

I came here on a living social deal, and though the manicure and pedicure were not the best I have had, as my nails were cut uneven and I was told the aromatherapy they sold me on was «in the water coming out of the hose «, the redeeming grace was the amazing massage, friendly staff and the offering of water and juice on a hot day.
I must say getting an appointment here is difficult, especially if you are trying to book an experience with a friend. In order for my sister and I to get service we had to wait about two months.
The nail bar can also get very packed which is probably why my nails were cut uneven each of the three visits I made.
Upon leaving the front desk manager though very nice is also a very good sales person. She tries to get you to buy another experience at a discount price before you leave.
The salon itself is very clean, but it can be hard to find.

I bought a LivingSocial deal for this place, so I was excited to try it. I was initially very frustrated because they did not regularly answer their phone, so scheduling/​confirming my appointment –during business hours!- was difficult.
This was aggravated by the text message I received shortly before my appointment that the stylist was running 45 minutes late. I found this unacceptable — I planned my day around a set time, and 15 minutes is understandable but 45 is excessive. Fortunately, they were able to squeeze me in (with a bit of delay) when I called to complain.
The haircut itself was great — Mark did a good job with the styling and was very friendly. I just think the administrative side of things needs to be improved.

I am not sure why this salon has such a low rating. I even see some of my Unilocal friends did not like it as much as me. I am a little bit of a facial and massage snob since I spend the majority of my income in this arena, and I thought Tommi ranks up with the best of them!
I recently had a massage with Toni and a facial with Iris. Both did a really good job and met all of my expectations. Best yet, with the promotionals that Tommi runs, I didn’t have to pay an arm and a leg to have my arm and leg massaged. (Ok, so that was kind of silly, but it was true!).
Thanks to Nikki who answers the phones, greets me, remembers me, and helps me with all of my questions too. You are a terrific representative of what kind of customer service a salon should have.

Does anyone find it weird that when you call the number listed for them, all you get is a recording that says «the party is not accepting calls at this time»? (and yes, I am calling within the operating hours)
I would have loved to use the Groupon they are currently offering but I am so tired of trying to reach them that I will take my business somewhere else.

5 stars for a great massage with Tierra (who is still there thank goodness).
Go see her now!
I love coming to Tommi — they treat me very well.

When I arrived (on time) they were confused and though I was supposed to be several people. Then, they didn’t know what services I was there for. So my mani/​pedi started nearly 20min late due to their lack of staff due to sickness (I wasn’t called and alerted to this). So the facial I had scheduled to follow the mani/​pedi had to be rescheduled for another day because of the late start. The actual mani/​pedi was mediocre. If it wasn’t for having already paid for the facial I doubt I’d return. Perhaps they can redeem themselves on my next visit and I’ll revise my review.

Had a group on for a mani/​pedi.
Make an appointment as they will not let you walk in.
The staff are all really nice and friendly, which made up for the sub par services.
I wasn’t too impressed with the manicure, my nails were uneven and not filed well. My polish had chipped by the time I got home.
The pedicure was better. I’m glad I had a groupon and didn’t pay full price.

I bought a groupon for Tommi about a year ago and have been going back ever since. I’ve sampled a variety of services and really appreciate all of the technicians at this salon. Nikki at the front desk has an excellent memory and always makes an effort to check in with me, accommodate my preferences, and often alerts me to great deals!
Unfortunately, I don’t remember every technician I’ve received services from, but I’ve never had a bad experience. On my first visit I got a bikini wax. Yikes, it was my first and I realized quickly that it wasn’t for me, so I haven’t repeated the treatment, but my technician was patient with me and did her best haha. My other one-​time experience was a hair cut and blow out. Loved it. The stylist gave me a great massage while shampooing, took great care with the cut, and made my hair look great! I am really bad at keeping up with my hair so she had quite a project getting rid of my damaged ends, but she had really great suggestions and was very fun.
At this point, what I really go back for are massages and facials. My experiences with facials from Larissa and Iris have been stellar. They are such nice ladies with great stories as well as skin care recommendations. I always almost fall asleep I’m so relaxed and the improvement on my fairly oily skin is immediately visible.
I’ve received massages from at least four different therapists, and they’ve all been good. However, Tierra, as many Unilocal users have noted, is amazing. She’s got an excellent intuition for where to go and how much time and effort to spent on each area. She is incredibly strong – a massage from her is bliss and I always request her now whenever I make an appointment. Tierra was booked during my most recent visit, so I went out on a limb and tried someone new. Brittany was also excellent! Additionally, this time around, I brought a friend with me. She was just visiting the city for the day and couldn’t get a massage booked (definitely plan ahead, the word is out that these massage therapists are great, so appointments fill up quickly!), so she chose a mani-​pedi. She really enjoyed her quiet, relaxing experience and her nails looked lovely.

One of the most AMAZING massages I have had. I think my masseuse’s name was Tiarra/​Tierra? She was incredibly nice and I felt comfortable around her immediately. I like alot of pressure on my back and not so much everywhere else, and she adjusted and whenever she moved to a new area asked if the pressure was ok. My only issue, is that it was a 50 minute massage and I could have stayed on that table for another hour. But unfortunately, life of a student keeps me to buying Groupons.
Anyways, a great experience over-​all. The receptionist was also very nice and although was definitely trying to push another massage deal on me actually pulled of doing it in a polite way.

I bought a groupon for Tommi salon and since then have noticed that they ALWAYS have a groupon deal in circulation. Unfortunately, when I called to book an appointment for the massage I purchased, they said they were booked and had no Saturday availability (and they’re closed Sundays) for the next 2 months!
Either they need to hire more staff or STOP SELLING GROUPONS when you can’t reasonably honor them!
Needless to say, I’ll be asking for a refund…

I have been looking for a good place here in Philly for the last 2 years and with a Groupon I came to Tommi (and I even went back again as I wanted to see if my experience would be the same — and it was) It was a clean place, nice staff, full service — seems they have a ton to offer here.
Complimentary vitamin water or juice while you wait in a really modern and sleek décor open room… so up until this point of me sitting with my Vitamin water I give a 4 star for sure.
Now is where we get to the 2 stars… both times I went I was WAY less than impressed with the people cutting my hair. First time I got highlights and the lady had the color ALREADY MIXED by the time I sat down (RED FLAG) and I told her I didn’t want them too light… they turned out so light that I had to get a box color and dye my hair over it to tone it down… and she complained the whole time how did didn’t feel good… the second time the guy who cut my hair was not listening to me or apparently looking at the very detailed picture I brought in because I kept having to get him to fix it, I would look and have to tell him more off here, or there… it was really irritating!
It all comes down to the fact that if I come in for a haircut twice and walk out unsatisfied both times… I really really wanted to like this place but I just can’t.

I am pretty sure this place just thrives off of groupon/​living social. I just find that a bit strange. The place is nice enough and the front end staff is really nice. I got a mani/​pedi there and it was fine. I guess it is adequate when you think about the deals you get. I also got waxing there which I wouldn’t recommend.

Full disclosure: I’m a LivingSocialer.
So I’m a fan. My favorite spa is all the way out in the Main Line and I live in NoLibs so I was excited to find a spa I like in the city.
I bought a LivingSocial voucher for myself and my boyfriend as part of his birthday present. The voucher was for a 50 min massage and a 50 minute facial for $ 89. That’s a damn good deal! We were able to schedule our massages together, though I guess they didn’t hear me when I mentioned the facials as they werent booked when we got there, which was kind of a bummer. But then again, we did show up 25 min late for our appointment (no idea what was going on, but that’s the first time in years that I’ve seen 5 different garages sold out mid-​day in crappy weather on a Wednesday. My bad.) Anyway, excuses aside, they still decided to take us. My boyfriend’s masseuse didn’t have an appointment after him so he got his full 50 min, while mine had another client so I only got a 25 min massage. I was okay with it.
I thought my masseuse, Rose, had angels for hands. Beautiful, singing angels with a littttle bit of attitude. That was the best massage I’ve ever had, even in only 25 min. The pressure was right and she was able to work out my stubborn knots without making me kick and scream on the table… always a nice touch when you’re trying to relax.
My boyfriend was not happy with his masseuse, who apparently told him that she only did trigger massages, which ended up being an incredibly uncomfortable experience for him. He had injured his shoulder a few days before and apparently, the rough massage just made it worse.
As I was waiting, I rescheduled our facials, also luckily the same day and Nikki (the owner??) told me my massage was on her and rebooked me for my full 50 min massage a week later. (I went back yesterday. My masseuse, Tierra, was wonderful and while her style was different than Rose’s, I really enjoyed her massage… soo, whatever Boyfriend, stop being a baby!)
The salon itself is clean. The staff is professional and talented. The ambience is modern and tranquil. I’m not sure about their normal pricing, but I will definitely be back!

I thought this place was pretty nice. First off, I like that the building looks newer on the inside and feels clean. The pedicure seats were also really nice and clean. I, too, got a groupon-​like deal to try a mani-​pedi here. I was happy with the price I paid for the services, but I think they had mentioned that regular price would have been around $ 70, which I think is way too much.
The staff were very nice and welcoming, and my manicurist was friendly and chatty. She actually told me a lot about the history of Philadelphia, and as I’m relatively new to the city, I found the conversation really interesting. It was kinda nice to chat about something other than the weather for once. My mani-​pedi was great, and the pedicure ended up lasting around a month. The nails, however, lasted maybe a week, but this is usually the case for me because I was my hands a million times a day. They had a good selection of polishes, and I was really happy with how everything turned out.

I, like many others, bought a Groupon to try this place for the first time. I booked a mani/​pedi and a brazilian wax for the Saturday before a vacation to Miami (note: they only do waxing on Saturdays evidently).
My wax was first, which at first I thought a huge mistake but the relaxing mani/​pedi I got afterwards would have been ruined by intense pain if I had done it the other way around. I’d like to start by saying this was only my second ever brazilian wax, or any wax for that matter, so I don’t have a lot to compare it to. Lin was the girl who did the waxing, and it went very fast, almost too fast. She went in huge swaths, and stuck to one side for several pulls before switching to the other side. I think she probably did the whole thing in only about 8 pulls.
Did it hurt? Hell yes! I think they always do no matter how good you are. Was it awkward? Also, hell yes! Not a word was spoken the entire time, which was a bit odd. Were the final results good? Yes, they were. She didn’t miss more than a few strays, which I took care of with a tweezer later. Now, the only other wax I’ve had was at Adolf Biecker, and the experience there was much more pleasant and less painful/​less awkward. The price difference is only $ 5, so I’d probably stick with Adolf Biecker for waxing in the future unless I’m broke and there’s a Groupon for this spot again.
The saving grace of the whole experience was the mani/​pedi! Larisa was the nail tech and she was really, really fantastic. Took her time with my feet, getting all the callouses from city walking and made them oh-​so-​pretty. The nail polish hasn’t chipped on my hands yet and she did a fantastic job overall. I will be back for a mani/​pedi for sure. Can’t say enough good things about Larisa.