Ashley HomeStore

I have to say we purchased a sectional sofa over a year ago from this store and a year later couch is still comfy and looks pretty good for its use. It is in our family room and takes abuse from 3 kids, 2 adults and two dogs! I don’t like to write reviews immediately as I want to see how the product stands up. The previous couch we had purchased from a competitor didn’t last this long before the frame broke in middle of the couch. The bones are solid on this sectional!
The customer service is excellent. We purchased the warrantee and have had to use it due to a tear. They service man came to our home to assess and ordered a new cushion for us because it was not repairable.
the sales woman was very friendly at time of purchase and delivery people were prompt and courteous.
I am very critical of customer service, as it was my profession, and I have been very happy with the level of service I have received. I would shop here again.

Went to browse at some furniture for our new home and I was greeted by a saleswoman who let me know about the sale and other details which was fine but then she actually followed me and my family throughout the store and made comments about every piece of furniture I was looking at, I was horrified that I had no privacy to discuss anything with my husband due to her being right there listening… after she followed me to 3 different sections in the store we walked right out. We understand they work for commissions but they are taking a huge risk by being trained to stalk customers throughout the entire store. I’ll never come back

Bought electric reclining sofa and love seat with the 5 year warranty. Worst purchase I ever made they constantly broke and did not wear well. The warranty was applicable 10% of the time. Many repairs were not covered under the warranty. Cheap furniture go to Raymour and Flanigan. We did after we threw out this garbage furniture.

Went with my wife when they were advertising their «warehouse clearance» sometime in the summer of 2013. We just purchased our first home and were excited to furnish it. Anyway, I guess when they do sales like this they fly «pro» salesman in. They guys we dealt with were from the south. We found a sectional that we really liked (greneda mocha sectional). The price tag had the couch retailing at over $ 4,000 but the sale price was half of that. We ended up going for it along with a formal living room set for another room. It’s been nearly a year and I can say this couch is the worst purchase we have made. The cushions don’t keep their shape and need to be alternated almost daily. Sit on the couch for a few minutes and they completely collapse. Might as well be sitting on a wooden bench. Come to find out the couch really retails for about $ 1,800. They did the «show a fake super high price» and make them feel like they got a deal. They got us hook, line and sinker. I can say with confidence we will never return to this store or any other Ashley.

We bought all our furniture from Ashley Furniture located in phillipsburg, NJ. But really not happy with the last purchase and service. They gave us defective lift top coffee table and now waiting for exchange since more than a month and today they told us to wait for another month and there is no courtesy for their regular customer. Never buy from this store again.

We purchased a sleigh bed from Ashley in Pburg in Jan 2012. It fell apart 18 months later. The construction was press board and cheap plywood. We will never purchase anything from that store again.

At first, I thought it was a good idea to go to this store for our home office furniture. However, the pieces of furniture were not delivered when they were supposed to be. This left me waiting at home twice for furniture that never arrived. I had to have the shelves of the bookcase shipped to me, because the delivery men forgot to bring them when they delivered the bookcase. Of course, then the shelves were on backorder, so I had to wait another month before I had a complete set. Only then did I discover that the holes for the shelves were misplaced and slanted inward. I had to wait for a tech to come and see that I had a piece of faulty furniture. I then had to contact the store and they said they would remove the old furniture, and a date was scheduled but the delivery men never showed up and I never got a call back from after several messages were left with the delivery manager. I will not buy from this store again and would advise you not too as well. I have a huge non function bookcase in my office with books all over the floor and a box of shelves beside it. I am furious every time I have find a book.

I see their employees standing outside at the main intersection every day holding a sign for this store. It got up to 100 degrees last week and I honestly think it’s disgusting and inhumane for these people to make their employees stand outside for who knows how long each day just to advertise.
These people better be paid double because they are risking their lives!

Ordered dining set here. Went to showroom on a weekday afternoon. Wasn’t crowded and a saleswoman greeted us. I knew what I wanted from the website and she took me to it. It saves time if you have an idea what you want. I ordered the set with delivery and set up. They showed up on the scheduled day as promised (a Saturday). Set up the table and chairs, no issues. Set looks great and a decent value for the price. Would shop here again.