A & M Air Conditioning & Heating

Bill came highly recommended and I actually referred a client to him who was extremely pleased. I contacted him for an Air Conditioning service. I left a message and he didn’t return my call. I contacted him a second time. He was going to check to see when he was in my neighborhood and give me a call back. (I had suggested he could coordinate it when he was going to be out in our neighborhood since it was just a servicing and in no particular hurry). We live in Peoria, so not unusually out of the way. He never called back with a scheduled time. Bill may come highly recommended for big and/​or emergency calls, but he obviously isn’t interested or too busy for just maintenance or service. It is a shame as I would have used him in the future when it is a larger job.

I cannot express my gratitude enough for A&M. We returned from out of town Sunday night to discover our a/​c was broken… this leading into a heat advisory and 110+ temperatures. We got A&M as a referral and gave them a call. They said they would be out between 1 and 2, but would call first. At 1:10 we got a call that they were on their way. For the next 3 hours, Bill, the technician, spent his time professionally and diligently fixing our a/​c. He even made sure to let me know that the damage was covered by warranty and I would only be paying labor (which was so reasonable considering the conditions — up on the roof and in the heat!!). He was sweet, gentle and kind to my dog (despite her incessant barking) and incredibly friendly with me. I couldn’t ask for a better experience to fix my a/​c in sweltering heat. Thank you, Bill!