All City Towing

All City Towing should be investigated for the shakedown business they call a tow company. They towed my vehicle sometime in the early morning hours on a Sunday morning. I woke up to leave at 6:00am. No truck in my parking spot. I had no idea where my vehicle was. I thought it was stolen. After some investigating and a few phone calls I tracked it down to this joke of a business. They informed me that they weren’t open on Sunday. If I wanted my vehicle it was going to cost an extra 50.00 for a «gate» fee or I could pay to keep it overnight and pay an additional 15.00 for a days storage. Never mind the base cost of the tow which was 190.00 for the hookup. 15.00 for 6 hours of storage (charged a full day). Needless to say I needed my vehicle. Today not tomorrow. I decided to pay the additional money for the «gate fee». I hopped on my mountain bike and hoofed down the road 2 ½ mile exactly to where my truck was stored in their Mesa lot. Luckily I brought I couple of books and a bottle of water (the representative was kind enough prior to me going there to suggest the water). The reason being since they weren’t open I had the privilege of possibly waiting at the gate for 2 hours until a driver could come and help me. Luckily the sidewalk was cool that day being it was November in Phoenix. I was able to lay down and read a book. I was also lucky it only took an hour. That was certainly kind of them. Did I mention I personally saw two different trucks going into the gate with 4 other vehicles in the hour I was there? At the rate I paid that was an easy 1000.00 for All City. Of course none of those drivers were authorized to help me. They must have had a busy night trying to get as many vehicles on a Sunday morning as possible since it was extra charges however you looked at it. 255.00 later I was able to finally get my vehicle. Mud all over the inside and some sort of Orange writing all over the front window for their reference. No need to have the courtesy to quickly clean it off for me. No big deal. I got home and of course windex wouldn’t work. I had the get out a razor blade and get to work on it. Oh well my morning was wasted anyway.
I had this same vehicle towed for some repair work about a month prior to all this. It was from a different company. They charged my a flat rate of 50.00 and drove it twice as far as the 2 ½ miles All City Towing took it. Then again I had control over the situation. All City was a complete shakedown. I had little choice. Oh I should mention I talked to the driver who signed the vehicle back over to me. He was genuinely apologetic. He had just started with them and I could tell he was taken aback by what they charged. He called on the radio 3 times to verify and find out why. He said he had heard about what a scam the towing industry was. He needed a job. I wished him good luck and told him I hope he can sleep at night. Luckily I had the money to pay. Many people out there don’t. This place is a joke.

Would give negative stars if I could. Just another bunch of parasites. They WILL damage your car, due to lack of experience. They WILL do everything in their power to fight having to pay for said damage.

My brother had called All City Towing tonight to see if his car was towed. The representative we spoke with looked the car up by make, model, and license plate and she said they did not have it, nor did their company come through my community tonight. So we called the police to report it as stolen. The police searched their records and told us it was was towed! Also, Mesa PD had to give us a different number than the one posted on the All City Towing Signs. I told the next representative that we spoke with that they just put us through alot of anxiety when the last person assured us they did not go into our community tonight and that they do NOT have the vehicle. He asked for the representative’s name and I did not remember her name so he said it must not be his company. I read him the number we called and he confirmed that is his company but he could not help me if I did not know her name. These people either do not know what they are doing, or they want to make more money on storing the vehicle for a longer period of time so they were just acting like they didn’t have it. They told me it was $ 230 to get the car tonight that they only had for 2 hours. I asked if we could get his car back any sooner and they said it would be even MORE money!!! This, I do not understand because we would not be taking up their storage lots for as much time. Where do they come up with their prices? I had a neighbor who called and they only charged her $ 70 bucks to get her car back. I am disgusted with the fact that I did not receive an apology or try and work with us on the price since their employee gave us misinformation.

My car broke down in Phoenix and I had to get it towed to San Tan Valley where I lived. Jose was really nice and very professional, was willing to help if he could. And all in all I had a good experience.

If you want the leather and fabric in your car’s seats covered in grease, then All City Towing is right for you! I have no problem with their pricing or promptness, just the destruction of my car’s interior. If you value you car in the least, don’t contract with these guys.

Vultures who prey on the misfortune of others. Probably incestuous in their families, because who would want to socialize with any of them? No mirrors in their houses, they can’t stand to look at themselves in them.

Vehicle was in their lot, went to get it towed out. They wanted to charge, $ 170 for a 15 mile tow! $ 79.00 hook up and$ 5.00/mile. They said don’t worry about it your insurance will reimburse you. No wonder insurance rates are so high. Everyone else I called was $ 40 – 50 hook up fee and$ 3.50/mile. When we told the cashier we were using another towing service she became agitated, refused to give incoming tow driver any information or even hand him an envelope with drop off instructions. Said she could not process the credit to our credit card, had to be done through book keeping on Monday, really.
Customer service definitely not a priority with this one. Have to say other woman I dealt with there was nothing but professional and a joy to deal with.