AMC Desert Ridge 18

Filthy! Labor has been cut so much with the redesign that you walk into a trashed theater. Customers had to hunt down staff to point out the obvious… Trash everywhere! No routine cleaning between movies! Soda dispensers had not been taken apart and cleaned which is a concern. Worst of all was that myself and numerous other guests expressed concerns to the managers, there was absolute apathy! We will be going to Harkins or iPic from now on.

I like any theater where you can reserve seating. Bottom line. We come here to see the new releases in the children’s genre without sitting right in front in the screen or waiting an hour to see the movie just so we can secure decent seats. The seats in this theater recline so I can totally pass out if the movie sucks. They also have a bar but we have yet to take advantage of bringing a drink into the movie. I get giddy like a child at the soda machine and want to make all sorts of weird combos but practice restraint.
Cool theater if you get excited for reserved seating like i do. Buy tickets online and in advance!

Just moved to area and was excited to see there was an AMC with a Prime Dolby theater close to me. Prime theaters have more speakers and a bigger screen. It also has seats that pulsate with the action in movies. It really makes you feel the movie. I think the sound and screen is better than IMAX. This theater was as good if not better than the one in Dallas. Saw the new Capitan America and it was a great move and experience. I always buy my seats in advance to get the seats I want. I wouldn’t recommend just showing up to see a new release. I bought my tickets for Sat afternoon on Wed. If you go to the first showing of the day it’s also a lot cheaper to experience Prime. I did not try the concessions this time so I can’t comment on that. I did notice that there were less self kiosks then the AMC’s in Texas. It wasn’t a problem this time, but it could be if a lot of people were there at the same time. I will be back… very soon.

Went to see Jungle book last night at IMAX 3D. Very disappointing. The movie was quite good but the whole experience detracted from my enjoyment. First they have this new concession system where you order something on one side then go to the other side and pay then go back to get your food. Idiotic. Popcorn pre bagged so not that fresh. Movie theatre very dirty. Popcorn everywhere. The seats were so filthy with ingrained dirt I didn’t even want to touch anything. If AMC are trying to improve the viewing experience and attract customers back to the movies they will need to up their game. I’ll be going to Harkins in future
I’ll add — the movie quality was not up to much. I’m used to much better at previous IMAX experiences. Ripoff for the price. Also they had the sound cranked up so high during the trailers I could hardly hear myself think. Left with a headache

The remodel has guaranteed the closure of this movie theater. Pain in the ass to order food. The place was filthy, especially behind the counter where the food was made. The employees were angry, the patrons were angry. Won’t be back. I give it 8 months to a year. It will close.

One star because there isn’t a no star selection, my first time at an AMC THEATRE and my last! I don’t know what everyone it praising about reclining seats because I sure didn’t have or see any, we went in #10,and were miserable the entire time! The imax 3d was very poor quality!, the prices are totally outrageous, the place was totally confusing at concession area, stale popcorn, absolute filthy throughout the whole place, no handicap entry doors as I pushed my handicapped person in wheelchair inside, not easy, think that’s against the law! I will never visit an Amc theatre again!, it’s Harkins for me!!!

I love this places movies but! But their food is extremely overpriced it’s almost $ 5 for just a single bag of candy! I Love their new remodel but with their new food system it takes like 20 minutes just for them to make a pretzel! I love coming to this theatre but the prices and service here could definitely improve.

SUB-​PAR MEDIOCRE MOVIE VIEWING EXPERIENCE DUE TO IMPROPER PROJECTION OF MOVIES.
I see all the reviews complaining about the concessions, the seats, etc… I have no issues with any of that. My gripe is how the movie is presented on the screen, and at this AMC (sadly like many others) they are literally ripping the audience off by presenting the darkest version of the movie possible — 50% less light than what it should be! I would say the projectionist is incompetent, but I know the reason is because the theater insists on showing 2D movies through the 3D dual lens projectors, which for 3D have to reduce the light by 50%. Well when you do that for a 2D movie, what you get is a REALLY SHITTY PICTURE QUALITY. Movies are filmed to have vibrant bright colours that bring the picture to life. Most good HD TV’s can replicate that at home, given the proper settings. But when you go out to a movie and spend $ 20 for a professional presentation, it is totally unacceptable that they exhibit the movie improperly, thus selling you a really poor version of the movie you paid to see. I find this to be rather despicable way to exploit the consumers, because they are too cheap (or lazy?) to be equipped with the PROPER projectors for the proper movie format. 2D movies are not to be shown through 3D projectors! Its that simple, but we are still getting ripped off constantly by AMC.
I recently saw Eye in the Sky at the Desert Ridge AMC and as soon as the trailers began I notice something was egregiously wrong with the projection quality. The trailer for Suicide Squad was so dark we literally saw nothing of the action — it made the movie look like a muddled mess with no light or colour, which I know it is not. This was faulty projection. And when the movie started… same thing, it was so dark with all the colours muted. That is NOT how the director, producers, studio intended this film to be viewed, but AMC doesn’t care and gives you a half-​assed presentation that looks like total garbage.
I stood up, looked back, and confirmed it — I could see through the projection window that this movie, which is standard 2D, was being shown through TWO 3D lenses, thus cutting the lighting down by 50%. UNACCEPTABLE.
I see at least 3 – 5 movies a month at the theater, and frankly I am getting sick and tired of these multiplexes improperly projecting the movies and thus giving you a viewing experience that is now actually lower quality that what you can get at home on a Blu-​Ray player and 1080p HD TV with the proper setting.
What are the typical complaints to theater management? noise, rude people, shitty concessions? well its time that we started calling them out for their POOR PROJECTION! Notice your movie is way too dark? Well go get a manager and complain and demand a refund that you are legally entitled to (for pre-​paid services not rendered). If enough people can do this, they might realize that picture quality is indeed a priority for their business to remain viable.

Reclining seats!!! Need I say more!!! But the tickets are reasonably priced. They have a bar in the entrance along with refreshments.

I took my family to see Batman vs. Superman in the IMAX at AMC Desert Ridge last night. The movie is fantastic, thankfully, otherwise the entire experience would have been horrible.
There were only two ticket kiosks which happen to be out of order resulting in long lines to get in. The staff is completely unengaged with the customers and did not offer help until after several minutes of customers wandering around obviously confused. Inside is hopelessly backward and unoragnized without any form of signage to provide direction. The entire place is filthy. We arrived at 7pm to an entry covered in food. The theater itself was so messy that people were kicking aside empty food cartons and cups.
I have visited movie theaters in 4 states and 5 different countries. This is by far the worst design I have encountered.

This is my second time here, and the seats are what makes me keep coming back, they recline and you could possibly even take a quick little snooze in them they are so comfortable! I love the Coke machines! I dislike their popcorn, it’s never really fresh which is the only reason I don’t give a five star review. My family love this location, and better yet my 4 year old loves t even more!

The seats are the best part of the theatre. The self service is a pain and not the easiest to figure out if you’re new. Dirty popcorn all over the place and the smell in the air is that of mechanical and burnt popcorn. Pretty disgusting AMC.

I love the comfortable chairs and helpful staff. They added a few perks to the interior that sure pleased me.

They need to rethink this «remodel».
DIRTY: popcorn everywhere-​hallways, bathroom stalls, concession area. Soda dispensing area was COVERED with soda. Not a dry spot to be found and straw wrappers everywhere.
POORLY PLANNED CONCESSION AREA: self serve popcorn that’s been sitting for undetermined length of time. Long lines for the cashier and even longer at the drink dispensers.
TOTAL LACK OF EMPLOYEES: only two people behind registers at the concession causing a ridiculously long line to get a bag of stale popcorn and two cups. No one to clean the drink dispensers or surrounding area. No one cleaning anywhere actually-​the entire theater is a mess. No TP in the bathroom!
NO THEATER OVERSIGHT: no sound for the length of the previews until a man sitting next to us called the customer service to complain.

My favorite movie theater now. I love the remodel. They have huge lazy boy type chairs that recline all the way. The other plus, you can reserve your seats now. That is an awesome feature, no more getting 45 minutes before a show to get a good seat. I can buy my tickets online and go to the movies just in time to watch the previous. Yes, there are fewer seats, but definitely soooooo much more comfortable.

While we appreciate the remodeled theaters with a couple upgraded to state of the art sound and picture, several major issues just ruined our experience watching the new DiCaprio movie. First, the new power lounger seats while comfortable, had controls on both of our seats that did not work correctly. The worst part was that they both became stuck and would not move. Actually very dangerous getting out of them. Brand new seats… bad. Also, you have to choose the seats when you buy the ticket… nice thought but the screen you are asked to select the seats from is so small, everyone in line struggled to see the numbers and the result was a very slow moving line. The last two negative comments, how you choose and pay for the food and drinks is ridiculous (two separate areas) and the temp in the theater was low 60’s at best.
Far too many issues from a company the size of AMC.

I enjoyed it. It’s now my favorite theater. Not sure why it has such horrible reviews.
The assigned seating is really cool. We got the best seats in the theater thanks to that system.
The concessions were expensive like any other theater, but they had good choices and it tasted good. I loved the popcorn!
Inside the theater was great. I love the reclining chairs it was amazing and comfortable. The sound system was perfect too.
The reason I took a start off was because the guy working at the concessions stand was really rude. He seemed like he had some sort of attitude and it was really awkward. Maybe he was having a bad day. I don’t know.
I will definitely be back though! This is my new favorite theater! :D

Just went for the first time since the new remodel. The bar is a fun touch! Went to the self-​service food area, felt like we were in a hospital cafeteria. I think that the staff that used to clean the floors must have had the night off. There was more popcorn on the floor than there was in the bags. Then we went to the pretty new bathrooms, it was evident that no one had been in there for a while to clean either. All of the garbage’s were overflowing, and the toilets were unsightly. I think they’ve spent all of their money on the remodel and fired all of the help!

Not thrilled with this theater from the minute we walked in. The line was long and only one person at the counter for customer service. The lobby was filthy and so was the concession stand. Food all over the floor in the hallways. Not a clean place at all. I will not return.

Power reclining seats??? #winning
My biggest gripe is that they don’t have student ticket pricing, which is annoying.
I’d pass on the concessions btw.
Also there weren’t very many people there on a Friday night. Weird. Oh well. More room for me.