Best Western Phoenix I-17 Metrocenter Inn

Never had such a bad expierence in the hotel before until we got here last night, the place was awful and dirty. We had made a reservation about 2 weeks ago, and it was nothing what we expected. The room had blood stains in the restroom along with the filthiest shower ever. Attched are the pictures, we ended up asking for our money back and getting out of there. Hope this review helps better their housekeeping service

Hmm, this place isn’t completely terrible, because it offers the general amenities, but doesn’t go above and beyond. So don’t expect much besides just having a place to sleep. My parents and I made a reservation for 2 double rooms — we didn’t realize there were different «tiers» of Best Westerns, so we were very enlightened when we got there. We made the reservation on
, and it gave us a good deal. Upon arriving, the man at the desk gave us 2 key cards, asking my dad for his signatures and ID — general procedure. But once we went up to the room and realized that the two keys were for one room only, I went back down and told the front desk about it. There was a different man who confirmed that the other room wasn’t given out to us, becuase it was under my dad’s name and not mine — which I find odd, because the reservations were paid by my dad’s same card, and we both have the same last name’s. But the man told me to get my dad so he can sign more papers and present his ID again. My dad wasn’t happy, but I think just wanting to get this over with, he complied without complaint. We stayed there 2 nights, and it was really just for sleeping, as we were out and about during the days. But man, unless you enjoy the constant passing by of cars on the freeway, don’t go here if you insist on a good night’s sleep.
On the second day, after we came back to the hotel, our keys didn’t work. A housekeeper passing by told us that this happens often, and that the key machine at the front desk has issues. So we had to go back down after a sweltering long day and have our keys reassigned. They do have friendly staff, though, although while we were there, there was only 1 man at the front desk for most of the day.
One of the lights in the room wasn’t working, I find it sort of odd, having your curtain open, and seeing other guests walk passed by or smoke on the walkway porch right in front of your room.

This reservation was terrible.
They did not have the room I registered for (a queen non-​smoking) and put me in a disgusting room with a full size bed (#200) — it was filthy (i have many pictures to share) — when I asked for the Full Size room rate on my check out the girl working the counter said because it’s a third party booking (AARP-​Expedia) she cannot make any financial adjustments (i’m finding that hard to believe) — then when i showed her the disgusting pictures (especially of the gross duvet/​bed cover) she said she would comp me for one night if she could but because it was a third party billing she couldn’t — Keith Plumb
The traffice noise from the I-​17 and the service drive (about 75 feet from the room door) was unbelievably LOUD.
Avoid this place is my recommendation.

I would give no stars if that was an option. Just needed a place to spend the night before flying out but to be honest I wish I’d have just camped instead! It would have been cheaper and more comfortable! Checked in and received a room that smelled horribly like smoke and was also obviously not clean. Neighbors were standing on the walkway smoking right next to the door, drinking and had kids who kept running up and down the walkway screaming. Asked to be moved which they accommodated but in the second room 2 of the 3 lamps didn’t work, Cable or satellite kept going in and out and their free wifi didn’t work. There were no washcloths, dirty towels, hair in the shower and the shower never got warm (which I didn’t find out until 4am when I was getting ready for my flight). No hot breakfast for me (and I knew this) but when I checked in the gentleman at the desk said I could take a granola bar and some fruit in the morning. Morning came and the desk gentleman at that time said he couldn’t give me any breakfast food. Lastly their coffee that is supposed to be complimentary and ²⁴⁄₇ did not work the night I checked in or the morning I left, even though we told them it wasn’t working the night before. Again not worth the price or the hassle of getting to this place. Two positives? Free cookies at check in and the cleaning staff were very nice.

We are in Phoenix and it’s 90 degrees. The air conditioning isn’t working. We called the front desk before we went to dinner at 6:30p. When we returned we stopped by the front desk and they assured us it had been fixed. Gee, guess what — LIE. It was still hot as hell and the unit still wasn’t working. Called the front desk said they would send maintenance. Guess what — LIE AGAIN. Called again. Front desk said would contact maintenance. No response. My husband ended up going down to the front desk and the maintenance person wouldn’t respond to the front desk ’ s walkie talkie. The desk said they were full and couldn’t move us. So basically too bad. Tried to call customer service but was told by agent they were closed and nothing they could do, so again too bad. So it’s now 10:30p, the room is still sweltering, we can’t get ANYONE to help and what I infer from Best Worsten is TOO BAD. We travel extensively and there are plenty of other brands that actually care about well-​paying customers. This brand’s slogan is hospitality but I really think it should be «too bad».

Completely acceptable best western experience. No frills, but free wifi, free breakfast, clean rooms, cable TV, clean bathroom, swimming pool, nice location right in the freeway. Not the nicest BW I’ve ever stayed at, but got the job done and was a nice experience.

We made our reservations using Expedia. They said we could check in at 3 pm. Got here & were told no check in until 4 pm. Went to the motorcycle show & came back at 6 pm. One of the two rooms was ready. They had not even begun to clean the room. Finally get another room. Then the TV Remote is missing. Try to call the front desk & no answer. Walk back down to desk & get one. Have to wait on maintenance man. I will never stay here again!!! I’m giving zero stars!!! This is horrible.

This was hands down one of the WORST experiences I have ever had at a hotel! We booked the hotel using Expedia which was a breeze as it always is. We weren’t going to be checking into our hotel until around 2am on Feb 14^th because we were traveling from Texas to Phoenix which is about a 14 hour drive. We wanted to contact the hotel to make sure there wasn’t a problem with us checking in so late. I tried to call them and was imediatly told to hold and placed on a silent hold for 30 minutes until I got angry hung up and then called back only to put on hold again for 15 minutes before I hung up! A few hours later my husband tried to call again and was placed on hold immediately for 10 minutes before he hung up and called back again and this time no one even picked up the phone! We chalked it up to them just being busy because it was Valentines Day but upon arriving I went in to check us in while my husband parked the car and the guy at the front dest was sitting on a stool staring at a computer screen without a single person in the lobby that he could have been helping that would explain why he put us on hold 4 different times over the course of the last 7 hours. I then told him that we wanted to change our dates from 14−17^th to the 14−16^th and he told me we had to do it through Expedia otherwise it would «mess up the reservation”(Later called expedia and they tried to call the hotel to get us our money back and the man at the desk AGAIN did not answer the phone for them). We pulled up outside our hotel room and walked in… only to realize we had been stuck in a smoking room… when neither of us are smokers. But there were no more rooms available so we toughed it out. The room was dirty over all, hand prints and something splattered all over the wood head board and the bedside lamp and after showering the condensation dripping down the walls because there was no fan was literally brown from the dirt and filth on the walls, wall paper peeling off the walls and there were stains all over the carpet. overall gross. Around 3:30am we were finally getting into bed when someone starts banging up against our hotel room door and trying to get into the room. There were drunk people stumbling around outside the hotel room screwing with our door for half the night and then around 5am a fight broke out outside our hotel room and we were woke up by a woman and a man screaming at each other. We checked out that morning and checked into a hotel on base. When you’re presented with the decision between a cheaper option and a little more expensive, go for the more expensive option otherwise you’ll be fighting to get your money back and stuck with your luggage wreaking of smoke.
Not worth, it just don’t stay here.
The female who checked us OUT EARLY of the hotel was very nice… that’s about it.

Our room was clean. We had no trouble getting extra towels from the cleaning lady. The front desk lady Patricia, was super nice and helpful. Convenient to the freeway. Great selection at breakfast. Would return.

Stayed here with my family and wish I would have read the reviews prior. Super sketchy area, you can’t bring your breakfast back to your room so everyone is fighting over a seat in the breakfast room, awful food and coffee, the door to our room didn’t even close all the way (you can tell someone has tried to break into it prior and that’s why it won’t close properly), went down stairs the following morning of our stay and asked for towels because we didn’t have any. 30 minutes goes by so we ask again. An hour goes by now and still no towels. We ask again 30 minutes later and finally after two hours of asking we finally got some towels and they tell us how under staffed they are and how they don’t have enough towels. Guess it’s time to get more towels and hire more employees! Also, there’s no type of comforter or thick blanket on the bed, just a sheet. I’ve stayed at a handful of Best Westerns because I typically love this hotel chain and this is the only one that didn’t come with a refrigerator. Super bummed and a disappointing experience. Only pro was the availability with last second booking in the middle of the night. Wouldn’t recommend this hotel to anyone.

We had 10 rooms booked for our XC team and they were not ready at 7pm. They had our school name but somehow didn’t know how many rooms we needed and didn’t have rooms ready. We were told they would be ready shortly so went to eat. It is 10:15 pm and they have no rooms ready for us and can’t tell us when they will be ready. Found out they had a bunch of cleaning staff quit. Got to our room and it was a mess. Got sheets from front desk and remade room on our own. Unfortunately no comforters, so we grabbed our own blankets from our bus. Ridiculous how poorly this place is run. No rooms, no help, and no answers. Guess what? No repeat customer!!!

Very clean hotel. We had a smoking room on the third floor. My only complaint is that there wasn’t a fridge in the room (but they do have a microwave). Besides that, it is a very nice place to stay.

I will not be back. Asked for first floor room because my dad has a medical condition and they didn’t honor it. Then asked for refrigerator and they said that I had to be in an executive suite. Someone tried to get in my room the first night. Asked for more towels and they gave us one. Asked for towels the next day and they never came. Elevator and ice machine broke. You can’t take breakfast to your room so everyone is fighting for a decent spot. The front desk agent named Jane is rude. She has no compassion. She had someone complaining to her and she cut them off to help someone else. Then she yelled at someone on the phone in front of me. I didn’t complain to the manager in fear that she was the manager because she was there through our whole stay. Lastly, there are a ton of homeless people roaming the grounds. They panhandle you, pick up cigarettes off the hotel ground and gave arguments outside.

Best Western Phoenix metro center
They have a whole new management team they’re headed up by new manager Chris
The front desk lady named Jane as well as most of the people there are worthy of many many orchids a few touches needing cleanup but it’s a very fine property… Nice pool good free breakfast and a superb staff … all hardworking in very likable
Mahalo Nui Loa from Hawaii to their fine staff
P T Brent Hawaii

Amazing considering the price, staff were great and cleaner Trinidad stood out with his above and beyond service. Good news, they are remodeling too. Only advice, have plain scrambled eggs as a choice for the non meat eaters. Thanks

I have stayed at this hotel numerous times. It’s a great choice for a budget option close to the freeway. The concierge is always friendly and the breakfast is pretty good! Many of the rooms are updated and the beds are very comfortable.

Decent hotel for the money. It’s under construction so the «lobby» (check in room) is pretty … ghetto. in my opinion. I had my driver come in with me because I didn’t feel comfortable checking in alone. Room is CLEAN, comfortable, AC works well. There really should be a microwave /​fridge in here though

Booked a room with this hotel weeks in advance to watch my best friend graduate from college. We confirmed our reservation the day before and we were told we had until midnight to check in. After a 5−½ hour drive, and well before midnight, we are greeted by Mark at the front desk who tells us we never made a reservation. After showing him the confirmed reservation, he tells us he gave our room away and we would have to take a room with 1 King bed (there are 3 of us). When we told him that would not be acceptable, he offered no further assistance to make things right, call another hotel, nothing… so at 11:45pm we are in the parking lot with no hotel room to check in to and he is in the lobby reading a newspaper.

The staff here is very friendly and accommodating. Free breakfast is a plus! The pool is nice, rooms are very clean, and it’s across the street from a mall.

Stayed at this Best Western when I was in Phoenix recently and it was actually pretty comfortable. Yes, the hotel backs up right against I-​17 but honestly, I feel like the highway noise was barely noticeable.
I consider this Best Western to be well maintained and a good place to stay for an inexpensive price.