Big O Tires Store

I came here for an oil change this past October. The A/​C was broken and the place was sweltering; over 90 degrees in the building. It took FOREVER to get it done. Typical upsells, of course. Didn’t need em. Way too much selling of unnecessary services.
Three weeks ago, I came back with my mother to get her oil changed, tires rotated and fluids topped off. They decided against the tire rotation and tried to get her to replace her shocks, which wasn’t needed (there was no evidence in her garage that there was any leakage from the shocks). After the work, the car was parked in a tight space next to a huge truck, so she had to call one of the mechanics to move it (a recurring theme at the Baseline Big O). The cherry on top? They never topped off the fluids or rotated the tires, but still had it listed on the receipt as if they performed the service!
When she noticed this and went back yesterday to complain, not only did they not apologize, they said something to the effect of «and you’re just barely telling us now?» First of all, that’s not how you treat a customer. You do all you can to make it right. Secondly, it takes longer than three weeks for a non-​leaking vehicle to have spent engine coolant down past the «low» line in the overflow tank. Don’t give her that bull! They begrudgingly topped off my mother’s fluids but she refused to let them touch her tires because she didn’t trust them and wanted a second opinion about the shocks from a different shop.
I don’t like liars, especially liars who think they can get over on somebody and try to blame that person to make themselves look better. Neither I or any other family member will give this location any business ever again. Count on it.

Do not trust this company I brought in my 2014 Camry to get an oil change and new tires yesterday. This morning after trying to start my car I immediately noticed that my car would not turn over please do not take your car to this company and they better be ready to get my car fixed because I will prove they messed it up I just recently got a check up from my dealership not even 2 months ago. DO not trust these people they are in the business or breaking your car to get you to come back and spend more money

Our family is overall pleased with the service done on our cars at the Big O. We have made friends with many of the employees, so that says we trust them and they back their work. The only reason I would give it 4 stars is because sometimes the wait time is long, but now that we realize this, we plan accordingly.

So I pull up to B@O for an oil change. Four guys in the oil change bays, no cars. I pull in and ask for an oil change and they tell me I have to go inside first. I go inside and they tell me two hours wait because of cars ahead of me. I even ask for an oil change only aka «pump and dump» and still 2 hours. When I went back to the bays, I could tell the guys were bummed, they can’t like doing nothing because the managers don’t have their act together. Firestone 5 mins away did it in an hour.

Stopped in for full synthetic oil change and alignment. Was quoted 1 hour. Can back 80 minutes later and the car was not touched. Have had positive experiences here before, but this one was horrible. Had to wait an extra 40 minutes up until closing.

I highly suggest going anywhere else if you value competency and your time. If you have time to waste in a loud, dirty environment with people who have poor communication skills — you’ve found your new hang out.
My breaks have been squeaking since I had them replaced less than two months ago.
First experience at this location took two hours to tell me they couldn’t find anything wrong with my squeaky breaks.
Second experience: I was told the breaks were taken care of after more than 1 hr. Didn’t even get out of the parking lot before the breaks were squeaking like crazy. «We believe you.» Uh, there’s nothing to believe. Go outside and listen. I’m still waiting. Going on two hours later.

Look, it’s hard to find car guys you trust, so when I finally find one I’m going to hold on to it. I’ve had pretty bad experiences with the Big O in Chandler, so I was skeptical. I will go out of my way for this location. I think the manager’s name is Dave? but this guy rocks. They’ve bounced him around at several locations in the valley to «fix» their stores. He’s awesome. I always get great, trust-​worthy service from this guy. He always gives me some kind of deal, and gives it to me straight. Oh, and let’s talk about pricing. I drive a Mazda 3 that takes synthetic oil. Usually these oil changes are about $ 80.00 at most places, but at Big O, they’re like $ 60 plus they rotate your tires and align them. I’ll be coming back over and over. Great job guys, keep it up.

I had a great experience at this location the other day getting my oil changed and tires rotated. All of the gentlemen were super friendly, helpful, and trustworthy. It’s hard finding a place to trust and that won’t up sell things you don’t necessarily need, so I will definitely be back! Thank you all!

So slow slow slow slow super duper slow so slow I read two books an grew a beard
I was told it would be a hour… It’s been one hour an twenty minutes two hours still not done

Been coming for a couple years now. They never try to sell me things I don’t need, have often given me a ride home from the shop, and once even allowed me to make a payment arrangement during a dire car situation. Also love the Sunday hours, plus they check everything important in my car every visit. I once broke down across the street and they went and got my car!
I’m also one of those people that asks a lot of questions and requires a complete explanation of every service, and they’ve always been patient and thorough in their responses.
To address other reviews, I cannot comment on the tires, as I have only had preventative maintenance services and the occasional larger mechanical repair performed. And, yes, there is usually a long wait, but most of the time they give me an accurate estimate of my wait time. And I have never, ever been charged for anything I did not expressly authorize and sign for!

I would just like to say that Big o tire just gained a loyal customer! David Guzik always takes great care of me every time I’m in need but tonight they definitely went beyond to help me out! My battery light went on around 630 pm and I called and spoke with Angelo Gastelum and he advised me to bring it in. Steve Flores advised me that it was the alternator and that it would take about 2 hours since they have to order parts. They stayed after closing time to fix my car so that I could go home with my daughter. I can’t thank them enough for their kindness. They totally could’ve told me they close at 7 and that they couldn’t do it but instead they chose to help me and my daughter get home:) Thank you so much Angelo and Steve for ur excellent customer service!!!

Before I start my review I must say that I am one to always use Unilocal,but never post reviews. After working with David G at Big O Tires I must say that I have found a place where I feel like they aren’t just after my money. David is very professional and I communicated with him several times in a matter of weeks and he took great care of me dealing with everything from replacing a radiator in my ’95 Celica, tire alignment and rotation, and a new engine filter. All I can say is that I will not be looking for any other car service places anytime soon.

They lie about time frame. They lie when they can and can’t do. They then go back on what they say right in front of our face when a manager is there trying to save there own ass. They then over charged me for a rebuilt tpms kit they was told I didn’t need then I needed then told one price in person then changed the price.
Worst customer service ever, then had he nerve and asked me what I did as my job, like that matters. I don’t care if you supposedly had high end cars, I don’t care you supposedly know how to mount a tire. I just know what I saw and what I was told and alllllll the people there just BS.
Not only that I saw them teaching someone how to mount a god damn tire on my car, I was staring right at them outside and I can hear clearly how he was showing how it use a balancing machine. Wtf don’t learn on a customers car learn on loose tires and wheels.
My previous review was longer but I guess I’ll keep this shorter.
JUST DONT COME HERE.

Only work with Casey he is the best and most trustworthy. Be prepared to wait. Don’t listen to the other mechanics there, only let Casey inspect your car and the work done. He’s caught their mistakes and is all over it and super all over it. I’d give them 5 stars if I didn’t catch one of the mechanics in a blatant lie. The only reason they are ranked this high is because of this star employee.

I went to this place because of a flyer I received in the mail. It said you can come in for a free air pressure check and receive 2 free Diamondback tickets. I needed an oil change so I went in. I was disappointed when I went in and they said they never even had any. I hate false advertisement with a passion. I still got my oil change. I got bothered with the typical up sells which I didn’t appreciate after the whole ticket mess. After I was done they couldn’t even bring my car to me. I had to go find it and maneuver out of a tight space. Definitely not going to return.

Poor guys, had a person leave their shop today and left one service tech in the service bay. On a Sunday when all the other Big O’s around me where closed. I’ve been waiting almost 2 hours for a tire rotation. Enough said…
Update July 23– I talked to a manager after a brake quote of $ 340 after 2 and a half hour wait. I wondered why so much after I just needed my pads in the back replaced and only paid 156 and some change. So the manager was rude at the end of our conversation and will be reported to BBB. BE AWARE OF THIS PLACE. They are independently owned and think they can get away with this.

Big O Tires rock!!! I have always had great experiences with all stores. This one rocks too. I was «that guy» who came walking in as store was closing. But you wouldn’t know that by their welcoming response. Very friendly and inviting staff with complete desire to be of help. Took car into check tire. I was fully prepared to be told to come back but instead in just a few minutes the tire was fixed and NO charge — all being done while having a friendly conversation. Definitely made my day!!!

Friendly service… but it’s a pretty busy location so you might have a wait.
The good news? They have two TVs and an always «left out» remote so watch some Ellen (or whatever day time television you’re into) and pat yourself on the back for not getting swindled at a car repair place.
Tip: Check website for the tire you need first, and then go in. They get shipments by 12pm on Wednesdays.

The guys here are professional friendly & attentive. Been coming here for a couple of years and the service has always been steady. Wifi is a plus and so is the clean bathrooms. I definitely recommend this place.
⁰⁹⁄₀₆ Jason was such a sweetheart! I went in for my usual LOF and tire rotation but also wanted him to look in to my AC that was intermittently blowing warm at operating temp. He immediately asked me if I had any coupons and even said he would accept it on my mobile. Unfortunately I couldn’t find any. He automatically waved my $ 30 AC inspection fee and I walked out only paying $ 46 for my full synthetic oil change and tire rotation. Yay me!

I had an alignment done here, and after I drove out of there my car is still pulling to the left. The guy also said I needed to have my air filter replaced. They charge some stupid price, so after I left I just went to auto zone and bought a new one for $ 12.00 and I replaced it myself. It was FINE. Not dirty at all. They were just trying to get me to spend more money.
Also I overheard a customer complaining to the manager. He had been in there earlier that morning to have a tire replaced. He was back because they didn’t even replace the tire! They just took his money and let him drive off with the same old tire. That’s unbelievable. Good thing he checked it.
I guess this goes for every shop… THEY CAN NOT BE TRUSTED. It’s pretty sad.