BPG Property Inspections

We used BPG for a home inspection on a house we are under contract to buy in Tempe, AZ. The inspection was performed on 9÷11÷14, within our 10-​day inspection period. We were presented with the findings that day, and were e-​mailed the report the next day. We were happy because there were no major issues found.
We moved forward with the purchase of the house and hired a contractor, as there are some renovations we plan to do before we move in. On 10÷9÷14, our contractor was in the attic for the purpose of planning changes to the duct work, and found a broken valley rafter, which he took pictures of. He asked us if this had been included in the inspection report, and we said no.
I got in touch with our real estate agent, who had recommended BPG for our home inspection, and also sent the pictures to our inspector. Our inspector did not reply to my e-​mail, but acknowledged to our real estate agent that the break in the valley rafter was present in the pictures he had taken the day of the inspection, but that he had not noticed the break and had therefore not included it in the report. On 10÷13÷14, we received an updated report that included the broken rafter (plus the picture our inspector had taken of it the day of the inspection), making note that it had not been included in the original report. Our inspector told our real estate agent that BPG has insurance to cover missed structural issues, seeing as we were now well outside of our 10-​day inspection period.
I was given a 1 – 800 number to call to make a claim. The person I spoke to took my information and told me someone from the claims department would call me back. I was called back by a number in Missouri 30 minutes later, and this woman was immediately defensive, condescending, and unprofessional. She kept repeating that our inspector had updated the report, and seemed shocked that I wasn’t satisfied that that was all that had been done. She even tried to pit my husband and I against each other by saying that our inspector «…did mention something to your husband that day about the valley rafter, and it was your husband who was actually there…» which is completely false, since I was the one who was present for the entirety of the inspection, my husband came at the end for the inspection presentation, and nothing was «mentioned» to my husband, nor to me. I questioned why a structural issue would have only been «mentioned» and not included in the report, and she said that our inspector didn’t think it was worth putting it in the report, as it would only cost about $ 100 – 200 to fix (we have since been in touch with our contractor and he has given us an estimate of $ 300-​$ 700 to fix the broken valley rafter). This contradicts what our inspector told our real estate agent. She also told me that if we think this is a big deal, then we can just «walk away» from the home.
I was shocked by this phone call, as our BPG inspector made a major mistake, but I was somehow being made to believe that we were in the wrong for forgetting that our inspector had «mentioned» a broken rafter, even though he didn’t, and I don’t believe he is even trying to claim that he did.
If the seller of the home agrees to update the Disclosure of Property Condition, we can technically still walk away from the home and have our escrow returned to us (none of this was explained by the BPG representative on the phone), but if we had wanted to walk away, that would have been a lot easier within the 10-​day inspection period, before we had given a down payment to a contractor, an architectural draftsman, and weren’t two weeks away from the sale of our current home.
We realize that mistakes are made. We felt OK about the situation at first, as it seemed that our inspector had owned up to his mistake, and that the wrong was going to be righted. However, the way that this was handled by BPG at a higher level has been appalling, and I will discourage anyone I know from using the company.

I was impressed by the detail that was displayed by the inspector. The experience made my first home buying experience that much better!

I am a first time home buyer and they did a great inspection! I had Mike White come to the house and he did a great job and was very detailed on the inspection. He answered any questions and was very knowledgeable. The only reason why I didn’t give them 5 stars is because my Realtor set up my appointment and as a first time home-​buyer you can get $ 45 off your inspection on a house or $ 30 off a condo. My Realtor didn’t know that since he was never told that was an offer through BPG and he has been a loyal client. I recommended Mike to my friend and she went on the website and as a first time home-​buyer and saw this offer. I called their company and this lady said that she couldn’t just reimburse me the $ 45 back since I already had my inspection. I thought that kind of sucked since I wasn’t aware of it and when they do the inspection they know if the client is a first time home-​buyer! My Realtor also called Mike and said that they couldn’t honor that first time home-​buyer offer. I would definitely recommend them, but I will tell them about the first time home-​buyer program because I thought Mike did a great job!

Larry Stephensen from BPG Property Inspections recently did a home inspection for us in Scottsdale. We geatly appreciated his proffesional approach, his presentation and his thoroughness. He was on time with his appointment and his delivery of the promised reports. We strongly endorse and recommend BPG and Larry Stephensen.