Cactus Jack’s Auto

so i got a car from them and less than 2 days of having it i was having issues with it starting. i took it to them to get it fixed twice they told me they fixed the issue. well it stalled again and would not start. i was far from home so i called them and told them what hapened. and they told me that they will come get the car and repo it. i am current with all my payments. and my payment is not due for at least 3 more weeks. they will not help me fix it at all. WORST PLACE EVER

These people are total jerks. I’ve never even made it to physically being on their lot and I find them rude. I called to ask about how to go about getting a car. I started with «I had my car repo’ed and I was just wandering.» I was then cut off and told to contact some Chicago lending place. I tried to tell him I was wanting to know if they accept people with repo’ed cars and he wouldn’t give me even a second to get a word out. What. An. Asshole. Good thing there are many other (better) dealerships willing to actually speak to me in Phoenix!

If I could give this place zero stars I would. My husband and I recently relocated to Phoenix from Texas and decided that a 2^nd car was needed. On our way to lunch we ended up seeing Bell Rd and many car dealerships. We randomly picked this place by the name. We went into the dealership knowing that it was a used car lot, and said up front, we would like a 2011 or better car and payments no more than 300. The guy was like why a 2011. I explained it was just what I wanted being that the car would be preowned. He then went to tell me that any car 2011 would be about 500 dollars a month, but he had a few good cars he could show me in the price range I wanted. We then went into the Arizona heat and he showed me JUNK after JUNK after JUNK. I quickly saw that he didn’t care about what I had told him. I thanked him and drove down the street in which I walked away the proud owner of a 2015 Malbu with my payments a little over 300 a month, worth it for great customer service. Found out this place is horrible and was laughed at everytime I said where I had gone to first. STAY AWAY THEY ONLY HAVE JUNK!

When I went to the lot I have to say the positive part about the experience was that they don’t breathe down your neck while looking at vehicles. Here’s my problem with them. After I purchased the vehicle the check engine light came on about a week later indicating that it had a leak in the emission exhaust. I took the car 3 times to have them fix under their «15 day warrenty» for all repairs incurred during the time period. All they did was reset the check engine light after having my car for a day or two per incident. I gave up and just dealt with it because they made sure to filibuster until the time expired. I guess that why they call it cactus jack because I definitely got «jacked».

Wish I could give negative stars !!! Stay away from this place every time you call they try to get you off the phone as quick as possible and they never know anything about your car or anything dealing with your purchase ! I was told after I bought the car and made my remaining payment of $ 200.00 I would receive my plates. I never got them so I called to ask about it and they said they had no idea and call the loan place. So I did and they tell me that I now need to pay another $ 120 to get plates which I was never told !!! Also now the CD player does not work and the car is leaking oil very bad as well as when I picked up the vehicle the tires are warn and dry rotting. The tire on driver rear is a totally different size than the rest !! When I took the car to sun devil auto there was not even a quart of oil in the car and it was black I REFUSE TO BRING THE VEHICLE BACK TO THEM TO ATTEMPT TO FIX ANYTHING BECAUSE OF THE WAY THIS IS ALL GOING DOWN. I work for a major automotive shop and the way this has been is an absolute joke !!! I will be telling all of my customers to stay away !!!

They don’t post their prices… shady from the get go! The pics on website are NOT the cars they have and the low price down is a SHAM! Lots of other no credit check places… would NEVER buy from them… read the reviews… they are all horrible and now I know why! :)

Creepy.
I felt uncomfortable there in the dress I was wearing as each sales person stared at me and said my name without me knowing who they are as I walked in.
Also, the picture online of the truck we went to look at did not show the dents and wear so it felt like bait & switch. Then as the sales person came out to the lot where we were looking at the truck he was smoking. The smoke got in the vehicle, which to be honest, if we were looking at buying, we wouldn’t want anyone smoking in.
Needless to say, we won’t go back & wouldn’t recommend it to anyone.

We went to Cactus Jacks this week looking for a car. We had bad credit and having a hard time with a low down. We saw their ads on Craigslist that state «$ 500 down? Full time job? You’re approved?» We went in and they demanded to run our credit even though they say no credit check. Then we told them we have $ 500 down. They said for that amount we get to pick from 3 cars on the lot. They were older model cars — late 90s, over 150K on them, and worse than taking the bus in all seriousness.

I was in need of a car desperately after having 2 bad experiences at their Camelback and Bell Rd location in Surprise. I was greated by Brandi. She was very friendly, and took the time to hear my bad experiences and was willing to help. This is what i call customer service. I picked out a dependable even cute car that i am comfortable in. I will definately refer others to this location. Better yet to go see Brandi.