Camelback Ford

I went to several dealerships. No one seemed to want to earn our business. We walked in and they had already closed… there were 2 guys at the desk talking. When we walked up to them realizing that they were closed we figured that we would just leave. They showed us alot of respect and asked us what we wanted. They cut 2 amazing deals and gave us top dollar on our trade in. They said that they would have the cars ready the next day for delivery. We came the next day… everything was as they said and we bought both cars. These guys have integrity, professionalism and we will buy our next cars from them.

Sales staff and management where ok. No real issues. Bought one of my long waited cars. Lot guy not knowing how to drive a high performance slightly lowered car drove it off the curb while pulling it up front for delivery. Had to have front clip re-​painted. Dealership of course took care of it but after all that — - Service dept refused to replace the turn signal bulb that was damaged. LOL… I was like seriously!!! For one it’s a safety issue… But after waiting 2 weeks to get the car back you couldn’t add a flipping $ 1.99 light bulb!!! Yup. The car has never been back there and Nor will I…

If I could give 0 stars I would. Steer clear of this dealership. My 77 year old mother took her car in because the engine light was on. They tried to sell her $ 1700 (yes $ 1700!!) worth of service without doing any repairs. In my opinion, these guys are thieves to try to take advantage of an old lady like that. Never, ever, ever go there if you want an honest opinion on your car. Btw, she had them do an oil change. It was $ 99 because they added $ 20 for something not requested.

We came to this Ford dealership (and then purchased at Sanderson Ford — a much better experience!!). The salesman did the «let me check with my manager» tactic several times, including stopping us on our way out to have the manager try to pitch us himself about their financing rates. We had made it clear we weren’t purchasing that day since we didn’t bring the planned trade-​in vehicle purposefully. Also, there was a vehicle we considered but then noticed it was being sold «As Is,» which would mean exactly that — as is, no warranty. The salesman tried to tell us that no, there were still warranties on the hybrid battery and and such, but if this was the case it wouldn’t be advertised as «As Is.» The salesman repeatedly told us we could «just sign the contract and then if we find a better APR at our own bank they will tear up the contract like it never existed.» No, that’s not what a contract is — no one should ever «just sign a contract» without being fully aware this is a legal binding document, and they would have no reason to stick to their word of «tearing it up» if we found a better option. Don’t bother coming here unless you want to deal with nonsense. The guy seemed nice, but those tactics are shady and not an okay business practice.

if only I can select 0 stars…
Horrible. Absolutely horrible. First, I walk in and the salesmen I was supposed to be meeting with takes off with someone else. After a nice 20 – 30 minute wait I finally meet with the salesmen, who by the way was amazing… only good experience about this dealership. Decide to purchase a vehicle which I really loved. After deciding to purchase it I’m left waiting for about 2 hours for the «finance» guy. After getting through with that individual I was led to an office to be supposedly informed about the technology of the vehicle. After standing there in the office alone for 10 minutes I’m met by this individual who has a look of what the heck are you doing in my office. After explaining to her that I was led there by the finance person, I’m asked to wait once again because this person was unaware that I was to be expected. Then once I sign paperwork while my new vehicle is «being detailed»…which by the way Francis & Sons does a better job at doing, and that’s not saying much. After that I’m left stuck in my new vehicle with no one directing me where or what I need to do to hand in the keys to the vehicle I traded. I had to go back in with no one having a clue who to contact or how to contact them.
Two weeks later I’m bombarded with calls from «finance» saying they need me to come back in to finalize paperwork. After FINALLY getting a hold of someone they practically threaten me saying that if I don’t come back in to finalize the paperwork that I initially signed upon purchasing the vehicle that they will have a tow truck come to get it.
Unprofessional. Incompetent. Clueless. I would not suggest frequenting this establishment.

Purchasing my Ford from a «Camelback» dealership wasn’t an easy task. So, I decided to keep the ties going by having my vehicle serviced at Camelback Ford. By experiencing what I did when I purchased, I should have known the service center would be the same way. The ease of appointment was great! My vehicle was being serviced for a well known transmission issue, which is being taken care of and under warranty. I was told it could be up to 11 weeks before the new parts come in. Okay, there isn’t anything I can do about that so I am fine with it. I contacted the dealership a total of three times to have my service records mailed to me because I do love in north Phoenix and it’s not convenient for me to just «run» to to dealership and pick them up. After a month and a half waiting for them, I give them a call and they don’t find my profile anywhere in the system. This has happened numerous times before and we have corrected these issues over the phone. Well, sad to say that none of that was fixed. I decided to go up to the dealership on my day off to get my service records and have personal interaction to make sure all on my account is correct. After waiting for 10 mins for an answer, I went back up to the counter to ask what the hold up was. I then, was told that she couldn’t get ahold of my service advisor to come talk with me. She retrieved my records for me and I asked he call me when he was available. It’s been three days with not a word from anyone. How much longer do I need to put up with this dealership? I will be servicing my Ford elsewhere from now on.

WORST SERVICE EVER. Arrived «first in line» to get my oil changed and tires rotates. I was told that Steve, the guy in the blue shirt, would be my service advisor and that I could wait in the lounge.
I see another customer pull up behind me, and another one after that.
About 10 minutes later, the guy with the red F-​150 behind me gets his truck driven backwards and into the next service bay to be taken care of, followed about 5 minutes later by Steve, who never came to ask me what I needed, as he headed out to meet with the person 3^rd in line to have his car serviced.
After waiting 25 minutes to meet with someone, ANYONE, who wanted my business as a customer, I decided that Camelback Ford doesn’t deserve my hard earned money.

This place is STILL horrible!
Took my car in for some warranty work (while I was in town, don’t live in Phx anymore)
After it was taken care of, found out that they then shared all of my NEW personal information with SiriusXM so it let them start spamming me again.
It took me MONTHS to get Sirius to stop calling and mailing me tons of junk mail trying to get me to sign up, after talking to corporate I FINALLY got removed.
Now thanks to the dirtbags at Camelback Ford, who shared all my personal information with Sirius, I am not back on the list and even though I called and got removed, STILL Get junk mail!!!
–and the letters cleary say at the top «as a thank you for bring your car in for service» so that is how I learned it was them who shared my personal info.
I really hate them, like really, even years later they are still figuring out ways to F me…
Buying my first new car from them was one of the worst experiences in my life, my other reviews cover it.
They lied, they wouldnt give me the trade in value they said on old car, shopping my credit info around without my permission and lowered my credit score for months, my temp plates expired and couldnt drive my car because they dropped the ball, when I called for help they ignored me and wouldnt return any calls.
I had to ride my bike down there to finally get an answer after weeks of calls…
Issue with my dashboard, they were suppose to replace and get a new one in a few days, it took months.
They constantly call me, even though I ask them to remove me, sometimes MONTHS after my bday to wish me a happy bday…
It’s crazy what is going on, never dealt with anything like this before in my life.

It’s been nearly 5 months since I bought my car here but I still can’t believe what I had to go through to even do so.
The sales guy, Khilon, was very nice and pressure-​free which was really appreciated. We signed for the car, made the down payment & traded in my 95 Mustang, and thought it was smooth sailing from there, since they had told us that the 2012 Mustang was officially ours. I was stoked!
And then, roughly a week later, I began getting an insane amount of calls from a man in finance named Mitch. He claimed we didn’t get the car at all, even after I had driven it off of the lot, all of the paperwork was done, and they had my money and my trade-​in. Mitch was the absolute RUDEST person I’ve ever dealt with in any «customer service» setting in my entire life. I’ve worked retail/​food service since I was 16 years old and I can honestly say if I had ever spoken to a customer the way he spoke to me, I would have been fired on the spot. When I returned his calls, he YELLED at me on the phone and demanded I come down there the same day or they’d «come find me and take away the new car.» Um what? A 50-​something year old prick telling a woman 30 years his junior he’s going to «come find her»? I let him know I was working 50 – 55 hours per week on top of going to school 5 days per week at the time so I couldn’t drop everything and drive 30 minutes to the dealership to give up a car they’d told me I owned. He responded to that with, «Well I work 70 hours a week so you’d better find a way.»
After increasingly aggressive phone calls from Mitch, a woman named Ashley took over our finance stuff and was very polite, quick, and got our deal approved. Maybe Mitch just really sucks at his job because he spent weeks calling me nonstop and leaving threatening and downright rude voicemails until Ashley stepped in and got our deal approved (again?) after just a couple of days.
Mitch single-​handedly ruined this place for me. I would seriously, seriously consider going elsewhere or at least requesting never to deal with Mitch if you decide to buy a car here. It would have been a one-​star review but that wouldn’t have been fair to Khilon and Ashley for at least doing their jobs and being professional.

My experience went from not too bad, to frustrating, to much better.
My one negative remark is the lack of communication, both internally and with myself. Had the communication been a bit more mutual it would have saved a lot of stress on my part. Fortunately, once I voiced my concerns they seemed genuinely apologetic and take my feedback seriously. That turned my experience around. The «wrong» was made «right» and for that I would absolutely give them my business again.

I bought a car here yesterday, and the whole process was made SO much easier by my sales person, Pam Moats! Pam was extremely helpful and friendly, and she made me feel much more comfortable throughout the entire process.
She even helped me clean out my old car afterwards and took a picture of me with it because I was sad to say goodbye!

I’ve had great service at this location by mechanic James Andrade! We decided to look at trading in our F-​150 XLT for a F-​150 Lariat or Platinum so came to this location since James is so awesome. Jesse Martin was our salesman. Super nice guy that really listened to what we wanted & didn’t use high-​pressure sales tactics. I also appreciated him being a fellow Veteran. His manager and GM were a different story however and are the reason I can’t give more stars on this review! Even though we couldn’t make a deal we didn’t leave angry like most car buying experiences we’ve had thanks to Jesse. If you are looking for a Ford I’d recommend this place IF you ask for Jesse.

Our salesman Andre was really helpful and informative! But steer clear from Fords finance department they will screw you and not even apologize for the inconvenience they have caused! We will not be going to Camelback Ford for business ever again!

5 stars for Rick Silverman– my sales rep. Got a great deal and he gets the importance of customer service and a happy customer. He, and possibly his team, helped remedy two negative situations and I walked away with a car (them with a sale).
I also had a great experience with my finance worker, Jason K also.
Again this review is for Rick and therefore this is 5 star review– I couldn’t and wouldn’t give 5 stars without his excellent service due to other situations he remedied. Overall a good experience and I can’t complain.

I love car dealerships… said no one EVER.
There really is a reason why people absolutely loathe the process of buying a car; it’s the comical nonsense we all deal with when sitting down and attempting to iron out a deal.
Pat, the salesperson who helped us, was helpful for the most part.
Very informative and seemed to know the vehicle we were interested in.
Took us on a test drive, etc.
Gave me some tasty popcorn when she saw me staring at the popper (I sure do appreciate hot popcorn by the way).
She was chatty and nice and seemed to just be relaying messages for the most part.
It all went downhill when we sat down and we got that insanely funny rundown of dealership nonsense. She would leave her desk to talk to, I guess the finance people (maybe the Wizard of Oz, I don’t know). She’d come with some questions and requests from the mysterious «them».
“If we do this, and this, and then this… sign here and tell me you’ll buy the car today” but the signature doesn’t mean anything. Um. so why are you asking me to sign?
While we run your credit. They’d like your debit card to hold onto to, but we wont run anything on
WHY are asking me for my card??? What methods are these???
We’ll get you this car, in this color, it’s in our lot. just an hour away! I see it here, on my screen!
But person #2 then #3 suddenly tell me it’s at another dealership. Perhaps sharing the same story with each other would make it a little more believable folks.
I don’t waste my time going to car dealerships for fun. I have a family, a job, responsibilities.
It’s these tire me out, wait me out, they’ll get so tired they’ll just buy the car tactics that are absolutely AWFUL, awful, AWFUL!!!
Then we say there is no way we are buying a car same day. Huge decision, a ton of money, we’ll sleep on it. This isn’t part of a trick on our part. We want to think about it. It’s a big deal. We don’t need to talk to your final deal maker. That is not what we want. we make an appointment for the following day, to see the mysterious car, from that storage lot, or maybe it was another dealer or maybe the planet Mars, and guess what? We are left sitting AGAIN, for 20 min, and the car is there maybe? No one has a key? It’s not even the same model with the same features?! Nope, sorry. I can’t, can’t waste any more of my time on this nonsense.
Also, note to the office staff. Place a note on your popcorn machine that says «do not handle with bare hands» so that you don’t have to dump your popcorn every single time some gross client grabs handfuls of popcorn because they don’t see the scoop. You’ll save yourself a ton of popcorn.

Camelback Ford wouldn’t replace this light even when I complained about it numerous times prior to my 36,000 warranty end. Now that I’m in the 50s and get to look at my taillight like this for weeks after it rains. It’s pretty aggravating. This place is worthless. You’d think that by buying a new car you would be covered for weird instances like this especially when you’re under a factory warranty. They are an absolute joke don’t buy a car here don’t get your car serviced here.

If I could rate this place no stars I would. Absolutely the worst service I have received. I came in to have my truck checked out, and it took almost four hours just to run a diagnostics test. Employees were not friendly and overall not helpful.
Would not recommend anyone taking there fords to get checked out here.

Please stay away from this dealership. These people are not nice people. Go to any other dealership but this one.
My father attempted to purchase a 2016 f250. He was helped by Chris Solano a Salesman there. My father is a nice individual who would never disrespect another human being. Specially not somebody that is helping him. These people disrespect him and kicked him out of the property. I called to complain and the salesman stated that he didn’t want to follow their car buying process of going in the office and gathering information first.
My dad wanted to look at what he was about to purchase. The sale a. Also stated that my father disrespected him and began to get angry. That is a lie. To top it off I’m receiving phone calls from them asking me when will I go in to buy a car.
These are not nice people. Stay away.

My lease is up this summer so I thought I’d get a head start on checking out the latest and greatest vehicles on the market. I’m not a Ford girl, never have been and didn’t think I ever would be but thought while I was driving by, I’d check out the Ford Escape.
I met with a guy named Tim who let me test drive a couple different Escape’s and WOW. I really might have to rethink this anti-​Ford thing and sign the paperwork on this car!
If you’re looking for a new or used car, Tim Whitman was fantastic.

Nice place. Everyone was very attentive. Because of the rain I decided to take advantage of the detail special. I am pretty excited to pick it up.
I worked with Crista. She is awesome.