Carlyle at South Mountain

I’ve only been living here for less than a month with 2 roommates. SO far — it hasn’t been too bad. Sure there were some things that needed fixing /​changes, but nothing too dramatic. The staff members are friendly and get what you need done as quickly as possible. Especially Melissa and Santana, as I’ve worked with them quite a few times. Maintenance is quite friendly as well and explain things throughly to you when needed. It’s not until a vendor /​third party comes where you’d see a switch up in personality than you’re use to from Carlyle staff. We live right near the pool, one of the leasing offices, and golf course so certainly our scenery is very beautiful and surprisingly quiet. For the most part the apartment complex is well kept. When I say ‘most part’, the negative of it is that the trash bins are always overflowing with trash. Yes, I saw this even when originally viewing the apartments for the first time, but that was the least of my worries and even though it still is, I figured I’d bring it up since I feel it should be addressed for sanitation purposes and the appearance of the apartment complex. Second negative is that you only get 1 reserved parking, regardless how many people living in your apartment have a vehicle. Which that rule I’m use to, but when you have to drive all the way to the back of the community to find a parking space, that’s kind of ridiculous. The open spots are taken early morning /​around 4−5PM when everyone gets off of work. Therefore ⁸⁄₁₀ you park really far from your apartment. Third complaint — the office is absolutely disorganized when it comes to you getting packages from the front office. They’ll tell you multiple times that supposedly the post office says ‘delivered’ prior to it actually being delivered vs them looking harder through each box. This has happened multiple times & it has got to the point where they catch attitudes because you correct them when they’re wrong & you have to let them know ‘NO, I’m not leaving the office until you find my package’ type of situation… then all of a sudden it magically appears. I HIGHLY recommend you having your packages either kept at the post office for pickup or having signed tracking on everything. Lastly, my 4^th complaint is the fact that the AC unit in our apartment has not been working properly since we moved in and we’ve been getting told far too many excuses of why it’s so hot (ex: your apt faces the West side so the sun comes in more therefore just hang blinds, just close the vents in your bathrooms /​rooms that you don’t use frequently and the air will be pushed into the other rooms, the unit just needed a charge). Which absolutely none have worked thus far and living in AZ it is highly uncomfortable to have to sweat all night /​day in your own home when your AC is on low 70s all day. Other than that, I can say yes I possibly would refer a friend here, not guaranteed though. If anything else comes up, I’ll be sure to update my review when my lease is up next year.

The only reason this place gets 3 stars is because the home we finally got into is really nice other than that it’s been nothing but problems here. If I listed all the problems you’d never want to rent here. The management is so incompetent. Everyone tells you something different. Most of the leasing staff doesn’t even know what their doing except for Liana. She’s really nice & professional. If I had enough time to find a new place I would of. It really ruins it for you when the management is so stupid. I’ve tried giving them a chance but always something new pops up. I hope they improve and I’ll be back to update my review with them.

TURN AND RUN!!! I was unfortunate to stay there for 3 years and everytime something needed to be fixed it wouldn’t get fixed! You have the hardest time getting someone to answer the phone or return your calls! I had a hole in my ceiling that would drip water everytime it rained that I complained multiple times about and it didn’t get fixed until 1 year later! Not to mention all the mold that is still there!!! Amanda «the assistant manager» is the biggest witch you can come across! I’m so glad to be done with them because they suck! You’re better off living in a box!
UPDATE!!: I like how the new «manager» wants to help now that I’ve finally moved out! Once again anyone thinking about this place, RUN FOR THE HILLS!

Manager Nick called us when exterminators arrived so husband could meet them. So nice of him. But I think Pinnacle just doesn’t understand customer service. We got notice yesterday that Wed, Thurs & Fri all apartments would be inspected. Could be in and out several times a day. Called office about our dogs. Once again told close them up in a room for 8 hours. I asked office to call me back. But if Pinnacle had good customer service skills they would have a solution to this type of problem to begin with. And they only work with me when I take my problem to social media. Sad
* came home to letter that Pinnacles property management, Essex, computers have been hacked. They have no info yet on what was compromised. But do offer a 12 mth credit alert service free of charge. People I don’t know if this is just my bad luck but you can’t make this stuff up. Pinnacle PLEASE let me break my lease. We just aren’t good for eachother lol

I went in yesterday just to get information on rent (just to get prices, wasnt even interested in a tour or anything)… So I walk in and I sit at the desk of this lady with this southern accent and just ask for some basic information…
She asks what I am looking for and I tell her probably a three bedroom town home…
The ENTIRE time she was so condescending I bit my tongue trying to not to be rude back. I don’t know WHAT her deal was or if she thought I was dead beat or something.
«If you have EVER had another property have a judgement against you AUTOMATIC DENIAL»
«If you have EVER filed for bankruptcy AUTOMATIC DENIAL»
«We DONT ALLOW M-​Power»
Lady… I don’t know who you think you are or what kind of pre-​judgement you had about me, but seriously I was really interested in a townhome and there is no way you are getting $ 1300 a month from me because of your attitude.
Furthermore, I will NEVER pay a Non-​refundable deposit for pets AND pet rent. You people are freaking crazy.
I thought it was funny how she lit up when I asked her «if they charge people with kids additional rent like people with pets»
«No, that would be against the law» … But its not against the law to gouge people with pets… I see.

My boyfriend and I will be moving in 2 weeks and cannot be more excited. The community and apartments/​town homes are exactly what we want and for a great price. Everyone at the leasing office is super nice and very well educated (even when they are newer) about the complex. So far so good!

Worse place I have ever lived. The apartments are nice but if anything breaks it can take maintenance up to 10 months to fix it (even if it is something easy). The office staff has no idea what they are doing, they lose rent payments then charge a late fee even if you provide them with the receipt they gave you for your payment. They are friendly, nice and will do anything to get you to move in but once you sign the lease your stuck and they ignore you to try and help more people sign leases.