CenturyLink Store

My new apartment is only wired for centurylink. I just spent over an hour on the phone for them to tell me the earliest activation date is a week away because they want to send me their own modem and I can’t use my own. I would give this company negative stars if I could.

Whoever spoke to me today was very rude. What kind of customer service are they looking for?!

I wish i could give negative stars ! Horrible customer service even worse internet connection. I do not recommend this company for any services to my worst enemy ! This has been by-​far the worst service ive ever had. Not even dial up was this horrendously bad ! I wish they would actually care about their customers ! Even the loyalty department has had me on mute for about 52 min and counting DO NOT BUY ANY CENTURYLINK SERVICES!

What a joke trying to deal with this company. I spent 2 ½ hours on the phone … over 2 of which was spent listening to 1 very short and LOUD piece of music played over and over with a message thrown in every minute and 15 seconds saying how much they valued me as a customer and to stay on the line. I spoke to 4 different people one of which was a supervisor. Only one of the 4 had any customer service manners and that one was NOT the supervisor. It’s a good thing that Century Link has little competition in the Phx area because that is the only reason that they can stay in business. I hope they get bought out by a company that believes in customer service and training their employees so they know what they are talking about. I miss USWest and even QWest. They were ALWAYS polite, knowledgeable and helpful.