CenturyLink Store

These guys are a waste of time and money. I switched from Cox to save some money. We signed up for the fastest internet they offer. Its not worth a dime. I have to turn Wifi on all devices just to watch Netflix. Internet on our lap tops is a joke. We will definitely go back to Cox as soon as we get through 10 more months of misery.

The worst company ever to deal with!!! Never again will I be one of there customers. Stay away!!!

Stay away from Centurylink. They have the worst customer service. I’ve been dealing with them since August trying to get my billing right. They send modems unexpectedly, technicians when you didn’t want one, doubled billings, the worst. When you call customer services all you get is a run around. If I put everything down since August there wouldn’t be enough room on this page. I’m now tired of calling, I’ve started putting everything in writing and I will do some further research to escalate my complaints. A WORD TO THE WISE… DON’T USE CENTURYLINK. If anyone reading this knows who to contact for real help please let me know. If I could put a lower rating then 1 I would.

Absolutely the worst customer service experience I’ve ever had with a company. I had services installed yesterday and have come to find out that the price that was quoted to me did not include internet, in spite of the sales person’s assurance that it did. Next, the internet speed is slower than promised, but I was generously offered the chance to pay CenturyLink more money to achieve the speed that I was promised. Finally, one of the representatives (there were five in all) acted like a spoiled twelve year old when I asked him why I shouldn’t cancel my service, essentially yelling over me ‘Fine, I’ll just transfer you to cancellation!” I could just picture him sticking out his upper lip and crossing his arms like a kid who was told he couldn’t get an ice cream cone.
All in all, I was lied to and CenturyLink has made little to no effort to rectify the issue. The obvious answer is to give me what I agreed to, but, like many other cable companies, the representatives «can’t» or «aren’t authorized.»
Here’s the best part: One representative was really nice and just started telling me her own horror stories about dealing with the company, including phantom charges, missed appointments, price shifting, etc. Now, if an employee has that kind of experience, what hope is there for anyone else?

This company appears to operate on blatant lies and the worst customer service I have ever encountered. The charges on my first bill were $ 130 more than what I was promised when I signed up. On top of that, when I tried to call them (I made several calls over a few days), I was on hold for 45 minutes at a time, and transferred from person to person, with no positive result or outcome in the end. Beware of their dishonest tactics. I can’t wait to end their service and find someone else.

Long long story short, canceled prism cable service (kept internet) because the rates got too high after telling me they would adjust the price… never happened. Sent me a box to return everything, packed it up and shipped the next day, did not write the tracking # down because eh, I though they were trustworthy. Then I see a $ 336.00 charge (4 weeks later) on my account for un-​returned boxes! I called and chatted online, multiple times only to be told they have NO RECORD of returned equipment and don’t keep tracking numbers and maybe call UPS to see if they can find it. Called to UPS and they said if they created the label they have it for 90 days automatically it stays there for 90 days! Finally had my husband call and talk to someone let them know we already talked to UPS and someone from their company and we WILL be having a refund, she says «oh, I see right here on the account is says we received the equipment, all they have to do is pull up your account» all these phone calls and chat conversations and photo were the same day within 1 hour of each other.
Update ⁹⁄₁
No refund, checked my online acct with Centurylink and they credited it to my account to use for future bills, um no I want the money back in my account that you took from it. Called at 5:15 after work to Billing (India) transferred to Payment Specialist transferred BACK to Billing, then oh we need to TRANSFER you to returns. On hold until 6 pm when they close and kicked back to India. So I will call first thing when they open and wait all day if I have to someone will be speaking with me!
Update ⁹⁄₁₅
After being told on ⁹⁄₁ a check would be cut and mailed THE NEXT DAY, still no check. I called today, after being on hold for 45 min (The fastest it’s ever been might I add) the lady tells me «I apologize, I am not sure who you spoke to but, we don’t offer check refunds on active accounts only credits» So you are telling me I can cancel my account to get the check but you can not cut it now, when #1 you were NOT authorized to withdraw it and #2 it was YOUR error in billing. Now they are saying we are locked into a 24 month commitment of which we are only on month 4, we have never signed any paperwork other than our initial agreement 1.5 years ago for a 12 month term which we fulfilled and if we want to cancel it’s a $ 200 ETF fee. I feel bad for whom ever takes my phone call EVERY DAY until I have a check in my hand.

If it was an option i would give them zero stars. I gave them 1 star because there customer service has been beyond horrible and the wait times are really long. I have been with them for awhile now and they still don’t have my information saved in the system to look up when i call. They hooked the internet up to my neighbors house and ran it above ground. Called to get it buried and the said 10 days the first time. Once that time period was over called back and said it would be no more than 45 days. It has been over 150 days now and i have called them 7 times and my neighbor has called the 3 times and still nothing. i was suppose to have 20mbps but every speed test I’ve done i had less than 10mbps and the service would always go in and out. I just cancelled my service and am fighting with them about paying the early termination fee event they haven’t help up there part of the contract at all. They are a very very frustrating coming to talk to and be involved with.

This is the worst cable service I have ever dealt with!!! They lie to you I relocated to AZ from Il and the complex I moved in uses this service! I tried to upgrade my package and a week later still nothing!!! I have been transferred to at least 10 different people and each one has lied to me!!! The boxes don’t work right either! As soon as I move I will be dropping this service!!! Completely horrible!!!

Stunningly bad customer service. I was on hold with this store for 45 minutes before someone picked up and hung up. I was afraid of this happening, so I took several screenshots in case. Horrible. I keep getting transferred and lied to when I call in to the 800 #. Figured I might have better luck calling a store I could go and talk to the person face to face. I must have been drunk when I thought that. What a JOKE that I actually thought I’d be able to get help from century link.

Agreed with the initial sales agent for a internet and tv bundle for 98 dollars a month. first bill was 118… installation fees, alright sure. next month bill then jumped to 132, the following months bill was 152… when i called both months to address the problem they kept bouncing me back and forth between both century link and direct tv with the same word track. «we are not in charge of your account century/​direct tv is» no resolution on either end… just called today to try and address this issue again. the first lady at centurylink hung up on me so i call back at 5:40 for the second attempt was on hold till 5:55 (they close at 6) the gentleman tells me sure let me get you transfered to billing. The automated voice said sorry we are closed call back at normal business hours… thats the final straw with these two company’s they are terrible and just redirect your problems and questions to whomever you are not currently on the phone with (or get hung up on). They are a endless loop to no solutions.

Horrible service… showed up and had to wait there for almost 30 minutes because no one was at the booth just to return a cable box. Just called today to see if they can remove cable completely from our bundle, and they said if we removed cable, they would double our internet and it would cost more to have internet without cable. After I was on hold for about 30 minutes on the phone… these guys are idiots, learn how to run an honest business and not take advantage of your customers. Looking for a new provider right now, hope you all go out of business soon.

If you like to be overcharged, then spend hours (and I mean hours) on the phone to attempt to get it fixed they are great.
If this company was the only choice I had for Internet, I would go back to reading an encyclopedia for knowledge and sending letters via UPS.
Slow laggy speed, bad customer service, overpriced.

BEWARE! They are using bait and switch tactics. Their promotion prices are a scam. Once you sign up, they bill you the higher price and say that the promotion is over even though it was in force when you signed up. Supervisor today blamed a sales person for their mistake and said there is nothing he can do. What kind of customer service tells the customer they are wrong.
BEWARE!!!

Average thunder and lightening storm on Friday night knocked out our CenturyLink Internet in our area. It is now Monday morning, and still no internet service. There is no other internet service provider out here, so we are stuck.

You get one star based on customer service alone.
Why have a support phone number if it just hangs up after 10 minutes? Before hanging up, I love how it tells you to go to the online chat after you select «Internet down» from the menu.
If you ever do get a human, it’s just a know-​nothing reading off of a script who seems more interested in selling more services than getting the ones you’re already paying for to work.
Are Centurylink and Comcast having a contest to see who can screw with their customers the most?

If I could five negative stars I would. I have turned in rental modems twice and twice they have lost them and continued to send me bills. I send them receipts showing the return and they say that the account number doesn’t exist. More recently they tried to set up prism service in my house only to realize mid setup that they don’t offer prism in my area. Sent all the boxes back and Lowe and behold a box with a cable box and modem shows up three weeks later. Sent it back… they send me another. Customer service is useless. I sent the modem and cable box back Again and AGAIN they send me another. This is all for a service I never started. Oh… let’s not forget that they are sending me bills for a service I never received that’s not even offered in my area. Curse you, Century Link. Curse you.

I come from a rural village in India. I won’t compare the prices of century link with Indian ISPs. But I can speak about the broadband speed and customer service.
I got my modem after a two weeks wait time and after a lot of chats and emails back and forth.
Broadband speed is a joke on centurylink and upload speed is 800k? Really? Century link should come visit my village in India and see how they fare ! A total shame. Does customer care exist in century link? I was on hold on the 800# for 40 minutes before I hung up.
Switched to COX. A developed country like US should handpick and throw out companies like centurylink.
And if you think US has got the best broadband? My home town Cochin in the state of Kerala India is the second place in the world to have 1Gbps connection for public use, the first one being Kansas.

DON’T GET CENTURYLINK! GO WITH COX, period!!!
The trick about their internet is VDSL2 vs ADSL2. They only have VDSL2 ONLY! Terrible!
They try to sell me their modem which is 3 times more in price, and you can’t get modem from Fry’s Electronics to be compatible with CenturyLink. For example, I bought TP-​8817 which is a ADSL2 and is twice as fast than VDSL2 and is even compatible with CenturyLink. I was not aware that I only had VDSL2. They keep telling me to buy their modem which I would never buy it from them, because they make a huge profit.
Three times I had to talk to 800# technician to speed up the internet for the price I paid for. I had technician to come out to my house and told me that I need a new modem. He said he would give me a new modem. Later, he said I couldn’t but I could buy it at Fry’s for much cheaper. I did so and guess what. I couldn’t use the Fry’s modem that has ADSL2. Now the 800# technician told me that I have to buy their modem. This is a lame!
I’m going to fight out of this contract and go with Cox. I will NEVER EVER go with CenturyLink. Spread the words around and don’t want people to go through like me.
Stay with Cox for good! Trust me. I regretted that I use CenturyLink. Another 8 months left of hell and lousy service and provider.
Sincerly,
J

I was a Centurylink customer for 18 months. While I was able to get internet for a pretty good price for a while, the internet connection itself was just terrible. I called no less than 10 times and requested to have assistance in making our signal better. Basically they told me that if I sat more than 10 FEET away from my router, I should expect to lose my internet periodically… REALLY…10 FEET??? I actually dealt with this because no one would come out and I was still getting internet for less than $ 30/​month.
Finally they raised my price and refused to give me a decent promotion, which actually makes me pretty happy because I could never decide to pull the trigger and break up with them with such a cheap price… it’s like the Great Value brand of the internet.
After all this time I can’t decide which was more frustrating — the horrendous internet service provided, or some of the most terrible customer service I’ve ever received.
Don’t get me wrong — sometimes the agent is polite and sounds confident… but do NOT expect promises made verbally to be delivered in practice… I think that’s almost worse than just being rude.

UPDATE 6÷12÷13− Charlie is no longer with Century Link unfortunately. I most recently dealt with Tom, the manager, at the Paradise Valley mall kiosk near Macy’s. He was helpful. I will update again after I deal with Tom more. He is at the same number– 602−765−2334. The people at this kiosk are still way better than dealing with the 800 number people.
After years of frustration with Qwest/​Century Link, I learned there is only one way to deal with Century Link (CL)…call Charlie at PV Mall. For anything with CL, he is the go-​to guy. After getting my chain yanked by the clowns on the 800 line about 6 months ago when I was shopping for service at my new house, I found Charlie’s name in a glowing Unilocal review. He was easy to deal with and gave me the straight scoop on the best deals. After that, I learned, DO NOT CALL ANY CL 800 #. CALL CHARLIE AT 602−765−2334. I subsequently thought I had a problem after service was set up and I called the 800 number and they totally screwed up my account. I called Charlie and he said, «Why didn’t you call me?» I did not want to bother him, but that was a big mistake. It turned out I only had my wireless router hooked up wrong but the 800 guys starting making a bunch of unneeded service changes before I figured out the real problem. Charlie had to unwind everything they did.
I just finished setting up a commercial account for a business application where 3MB/​s DSL download speed was OK. If you need faster speed for business, then I think you have to pay more and get Cox. They were way cheaper than Cox and additional savings were available for 1, 2 & 3 year contracts. I have a faster CL internet line at home (10MB/​s I think) and there are many speed options and pricing plans for residential. Charlie made it an easy process, called me back a couple times with questions and updates and then confirmed everything we had just set up. Great customer service– and that phrase is rarely applied to Century Link.
By the way, set your account up to bill to your credit card and get the flight miles or points!
This is not a recommendation for Century Link, as they are a big ol’ gorilla that can be a pain until you get everything set up right. I hate dealing with them but they are usually a necessary evil. However, once you decide you want to go with CL, do not pass Go, do not collect $ 200, but do CALL CHARLIE. Century Link gets a 2 but Charlie gets a 5 so let’s go with a 4 rating.