Chase Bank

Waiting what seems like forever for a banker, which is not uncommon in any branch. It seems like the new system is very impersonal, not exactly sure why they switched to this new system, when the old one worked better for customers. Seriously switching banks after 6 years.

Don’t bank here but always use their ATM machines and cash checks here. Drive thru ATM and teller services. Walk up ATM also. Have never had an issue with them. Very convenient for me and it gets the job done. No complaints here

Worst bank ever!
Went in to close a credit card I had with the bank. Went to a teller and was told I had to speak to a «banker» they put me on the list to speak to one.
So there I am waiting and a different teller came crossed out my name and the lady who was after me. Then she proceeded to put the lady that was behind me in front and me after.
See picture of the sign in sheet.

Decent bank (they all have their issues) and you can get free checking with direct deposit. Lots of branch locations, too.

I have banked with Chase since way back when it was Washington Mutual. A very long time customer.
I have also, for the most part been a happy customer — until recently.
My niece took a Chase money order that I gave her down to cash it at the this branch, the branch I purchased the money order from. They would not cash it. Though she had two pieces of ID and I even called and told them that she was my niece — I was told in no uncertain terms that her state issued drivers license had a number that was not clear and therefore they would not cash it.
She went two blocks down and cashed the money order. Last I recalled money orders were like cash and she presented what they asked for. Worst I think for me, was that the person I spoke to had zero interest in what I had to say. She was short, to the point and cared not whether I continued to bank with them or not.
That was two days ago. Today I called to verify that a cashiers check that I had purchased at Chase had indeed been cashed. When I called the 800 number I was treated as I had become accustom to being treated by Chase. The home office folks did all they could do but told me that I had to call the branch I actually got the cashiers check from, lucky me, the Peoria branch.
And guess what, when I called they listened. then the person who answered the phone said «You do know it’s 4:45 and we close at 5:00… I am with a customer at the moment (they answer the phone while they are with a customer??) so she proceeds to say… I will have to take your name and number and someone will call you back.
Do you know… she only asked for my first name and when I asked her to repeat my number she said «no I got it» and hung up.
I do not know what is going on with this branch or chase as a whole but it is pretty disappointing as I have been one of those customers that frequently recommends them. In fact, I hold a position in a very large company with thousands of employee’s. We are a company who requires direct deposit and I use to encourage my employees to use chase.
That will no longer be my recommendation. I train folks on customer service and it only takes a few bad experiences to change an entire companies reputation. This branch is putting it all on the line for Chase in my opinion.
I have not changed banks yet, but I have definitely changed branches.

Always greeted very friendly when I walk in everyone eager to help me! Awesome managers always ready to accommodate me!