Consolidated Mechanical Contractors

My heater wasn’t working so I called my home warranty for a repair. They told me they would be sending this company and I was terrified after reading their Unilocal and google reviews. My experience was nothing but perfect. They called 30 minutes before coming as they said they would and fixed my heat in under 30 minutes. Seemed like a nice guy too.

I have dealt with a lot of AC guys and I found CMI to be great to work with. Marvin, the owner, is a talker… you have to let him tell his story, LOL! But the man is knowelgable and helpful. They installed a new unit for us reently and we got a great price, and the work was not easy. They had to take down an attic furnace from a teeny tiny crawl space, but they did not do any dry wall damage. They did not make any messes that they didn’t clean up afterwards. We have a great new furnace and AC and CMI was perfectly fine to work with. Thanks to Marvin and his technicians!

I actually asked the tech from this company to leave my home. He was so argumentative and incompetent, and I felt like all he wanted to do was deny any kind of warranty work so he could go home. We’ve had multiple HVAC companies tell us our duct work was not properly installed and thus restricted airflow. American Home Shield sent CMC out to follow up on another service call where the full diagnosis to them was left of the report (poor ducting). Our contract with AHS specifically states that they will correct incorrectly installed duct work, so I asked them to send out another tech to look again and report back on what the original contractor failed to report to them. The tech from CMC said our duct work was a mess, but correcting it WOULD NOT improve the situation. He closed half the registers in the part of the house that wasn’t having problems, and then went into one of the low-​flow bedrooms, put his hand in front of the vent, and said it was better. I felt it– it was NOT better. I asked him if he had a velocimeter so he could prove to me that the air flow was fine, because it didn’t feel any better to me, AND now we had less air flow in the rest of the house due to the closed registers! He told me he didn’t have one and wouldn’t test it. I used to work for an air balancing company. I’m not an idiot! At this point, I was getting frustrated and angry because I could tell he just didn’t want to do the work so I asked him to leave. He made no effort to amend the situation. He just said, «fine» and left.
Today I had a different, AMAZING company, Day & Night Air Conditioning come in and redo our duct work on our own dime. They are aptly named because the air flow improvement is like night and day compared to what it was before. I will be submitting a complaint to American Home Shield about Consolidated Mechanical and their continuing to use such a horrible company. We have sold our house, and we will NOT be buying our next warranty, nor the one for our buyers, from American Home Shield, nor will we ever use or recommend Consolidated Mechanical.

They came out to my home to replace a compressor and that part they did excellent. I am reporting them to the EPA though for releasing the FREON into the atmosphere, they didn’t even have the equipment to save it… Don’t use this company because apparently the section 608 refrigerant recycling rule doesn’t apply to them.

Called my home warranty AHS for my broken a/​c. CMI came out the next day to fix my a/​c. The tech meet my wife at our house, and claimed to fix the problem. I came home from work 30 minutes later to feel the air blowing at room temp. I gave it another 30 minutes, and it actually got hotter in my house. I tried to call to get someone back out, but of course it went to voicemail. After trying back a number of times I was put on hold. I sat on hold for a few minutes, and then the phone disconnect. I had to try back another handful of times before getting an actual person on the phone. I was basically told too bad you will have to wait until tomorrow to get someone back out. After arguing on the phone with the lady she hung up on me. The tech called me back, but said he can’t come back tonight. When I asked why he wouldn’t stand by his work and come back, what do you know he hung up on me as well. I had another company come out, and they were able to tell me exactly what was wrong in a matter of 5 minutes. ****NEVER USE THIS COMPANY****

My AC unit stopped working on one of the hottest and most humid days this year. I called my home warranty company, American Home Shield (AHS). This was the first time that I had used AHS, therefore I did not know what to expect.
AHS submitted my work order to Consolidated Mechanical Contractors (CMC) and they advised that a technician would be out the following day.
When the technician arrived, Mr. Felipe Perez, he informed me that there was a Freon leak. Mr. Perez arrived earlier than expected, was professional and courteous, and showed me exactly what work would be involved in repairing the AC unit.
Mr. Perez worked quickly to restore my AC unit, as I had informed him that I had been without AC, the day before.
I would say my experience with CMC and AHS, exceeded my expectations, due to Mr. Perez’s expertise and professionalism.
I feel confident that if I encounter any future problems with the AC unit, Mr. Perez will do an outstanding job.
Thanks again, Mr. Perez and CMC!!! Five Stars!!!
Brenda W.
Avondale, AZ

If i could rate 0 star i would! This is by far the worst company i have ever dealt with and worst service! The old man they sent out was upset about my 2^nd story roof being steep and refused to work on it and left. This company allows a 24 hour turn around time before the technician sends the diagnosis out and advises of the problem. I was left with out a fixed ac and had to contact my home warranty co to send out a different company. Stay away from this company

DO NOT HAVE THIS COMPANY COME NEAR YOUR HOUSE!!! They misdiagnosed a problem with our AC and it took over 3 weeks to get corrected… by a different company! They charged us $ 910 for 14 pounds of refrigerant that leaked into the atmosphere in 3 days. The competent company we had come out to fix what Consolidated Mechanical was incapable of doing fixed everything for us in a day. Consolidated deserves zero stars.

Let me start with this may turn around but until then.
My home warranty company AHS uses these guys. My A/​C has been out for now 72 hours, i get it its busy when its 115 degrees outside. They were supposed to come between 11 – 3 and call 30 minutes prior to arriving since the house is unlivable at 94degrees inside at night. After 1 I called the office they were on schedule and coming by 3, at 3:45 I called and the technician supposedly didn’t respond to the office. Now at 4:00 the office is closed, i went home to get a change of clothes for my family of 4 now living in a hotel since its is unbarable to live at home in this heat. Guess what tech left a message, not at the number the office had, or that they had called to set up the appointment, but at the house where we told them it was unlivable. And oh yeah it was between the two calls I made to them at 1:15. I called the tech back and guess what he doesn’t pick up his phone either.
So here I sit third night out of pocket for lodging, still no A/​C and the company apparently udes smoke signals to communicate since no one answers the phones.
Even AHS couldn’t get in touch with them after I called them to see if they could find a resolution.
Talked to two other contractors in town they don’t know who these guys are, and apparently they do just home warranty work. (Which by the way is the lowest paying work available for a contractor, better than no work I guess) buyer beware. I hope to amend this with a raving review of how they recover the service and blow my mind with quality work. But I am not holding my breath.

Horrible company. It has taken over a week and still no results with our A/​C unit. this company will schedule appointments with you and NOT show or even bother to call you. When speaking with them they treat you in a manner that leaves you feeling like they generally don’t care and have better things to do! If you have a choice take your business somewhere else!

This company has been horrible. They have been out to our home now 5 times and still have not fixed our A/​C unit. It has been over a week and they have nickel and dimed it to death. On top of that they will set appointments with you and then not show up or even bother calling you. There is nothing quite as fun as taking time off work for an appointment in a blistering house in June in Phoenix just to have no one show up! There are plenty of other, better options if you need work done.

I called my home warranty company and this is the company they sent out. My heater just wasn’t turning on. Steven came out, he was very professional and friendly. It turned out it was just a fuse that blew, as soon as he change it, the heat turned right on. Steven gets bonus points because I asked for a favor and he obliged. The heater vent rattled something crazy when the air/​heat was blowing so he tweaked it for me. He didn’t have to do it but I appreciate him so for doing it.

We are currently renting a home and there have been issues with the AC. Our landlord has a home warranty and this is the company that they sent out. The external line from the house to the unit kept freezing. It took upwards of SIX (I lost count) trips for them to figure out the problem. The first two trips I was told that everything was fine. The next trip they replaced a capacitor. Next they replaced a different part… something about a expansion valve that wasn’t opening and closing properly. Then they came back again and replaced the blower motor. And on the last visit they replaced the entire motherboard. The employees who came out to the house were always nice, but that is the only good thing that I have to say. Not really sure if this was just bad luck on their part or some sort of scheme against the home warranty company, regardless, I think that there are better companies out there!

Is it possible to give less than a star? ONE FULL WEEK with no air, 2 dead hamsters greeted us upon our vacation return. This company is beyond reprehensible. Complaints filed w BBB. Refused to stand behind the compressor 2 we purchased less than 2.5 years ago. Avoid at all costs.

As good as it gets. They gave me a window and told me they’d call when they were on their way. The service guy got here — super friendly, super knowledgeable and an educator. Explained every morsel of what when wrong and left with a smile. Really impressed with the level of service from the first call to the completion of my AC repair. Really happy with them — one should not hesitate contacting them!

I wish I could give zero stars to this company. They have serviced our AC before and had a good experience, however the rude way in which I was just treated over the phone was completely unacceptable. The hardly gentle man complained to me that I was «jamming up their phone lines» and did not even give me a chance to explain my frantic call. I called three times in a row. Cry me a river. I’m sorry you guys are so busy that you can’t treat your customers with respect. That doesn’t make any sense. Obviously the man I spoke to was not having a good day and I hope he regrets losing our business. I also hope he never treats someone who just had a simple request like that again.

This company deserves –5 stars. Where oh where to begin. The rude customer service, the no show appointments, the combative and argumentative receptionist (Margaret?), topped of with yelling in to the phone and talking over the customer and then hanging up on the customer. WOW! Keep treating people this way and you won’t be in business at all. You guys will be schlepping for those low paying home warranty jobs because nobody in their right mind will hire you outright with the way you treat people. Good luck with that!
Unilocaler’s don’t waste your time with this ridiculous company. Bad customer service usually equates to bad corporate culture and poor quality work. Call someone else to service your AC needs. These guys are incompetent.

This company has provided me with, without question, the most unprofessional «customer service» experience of my life. As a technician working in customers’ homes for over 15 years, I would be embarrassed to work for CMI. Judging by a few other reviews, combined with my own experience, I find it hard to believe that they’re still in business.
Our appointment window was 3PM-​7PM, so I left work early to be home by 3. I called the company at 4:15 to see if I could get an updated and hopefully narrower window of time to expect the tech. The lady that answered the phone in the office was quite short with me and said that they’re running behind due to a «partial weather delay» earlier in the day. She said there was no way for her to estimate a more accurate eta for me, but that I should expect the tech toward the end of the appointment window and that he would call 30 minutes prior to his arrival. When I still hadn’t received a call by 6:45, I called the office again. I was told that it would be another 45 minutes. When the tech finally called at 7:30, he said he’d be there in 10 minutes.
Then the really disappointing part starts… He knocked on the door and I invited him in. He said, «what’s going on?». No effort to apologize or explain why he was so late. I gave him the rundown on what was happening with my AC, he just turned and walked out the door without a word. Rude to say the least. 5 minutes later he walked back in and said he could do anything because he didn’t understand our thermostat. Really? An AC tech?
So, after losing pay at work, waiting all night for the tech to show up and finally hoping to have a cooled home, we got nothing but a story about no one being at the office this late and how he could do anything for us. I really feel like he just wanted to leave so he found the first excuse he could and left us in a hot house for yet another night.
I will call anyone BUT this company for AC needs in the future. And I’ll be filing a formal complaint with my Home Warranty company for sending them to my house.

My personal experence with them was at least a couple years back (2009?), but was satisfactory. Called on them for estimate and install of an Aspen Air whole house air cleaner system. Best of my recollection all service calls were on time. When I have needed replacement filters, they have even dropped them to my door when a tech has been in the area. Your experience may vary, but I have been satisfied with the product and service received, though no service calls have been required after the initial installation.

Super sketchy stuff going on here…
My home warranty company sent this company out to fix my air heater thing. They were very friendly on the phone and were able to send somebody almost right away. The technician guy was friendly and was able to fix the thing pretty quickly.
A week after my heater was fixed and still working, I get a call saying that a part was in and I needed to schedule another time for them to come out and put it in. It would have been nice if the guy who had fixed the thing initially would have told me he ordered a part that apparently I needed. I’m not going to argue but I think this place is scamming my home warranty place by ordering «parts» covered by the warranty that may not really be needed. Consolidated’s main office said they didn’t want to put on the part, but my warranty place really really wanted them too. I throw the BS flag on this one.
Anyway, I scheduled a time for them to come out and they were very sure it would be a quick process and they would be there at the time specified no problem. On the scheduled day I waited about 3 hours past when they were supposed to arrive so I called the office. I found that apparently the technician was «in a long line getting the part» and «was having cell phone trouble». Shaaaaady stuff. 2 hours later the guy still didn’t show so I called the office and was informed that «he would be right there» and «I really don’t even have to be home». So I left my house, came back several hours safe in the knowledge that somebody had been on the roof and putting a «part» on my heater.
Fast forward 5 days… I get a call telling me that they had the part and want to install it. Nobody had shown up 5 days prior or bothered to tell me about it. I later found out that the technician was having problems with his truck and the office didn’t know about it because they were closed.
This place just seems super sketchy to me and I would avoid doing business with them. Between their lack of communication and piss poor excuses; I would use another company if you don’t want to deal with a place plagued with cell phone and truck troubles.