Custom Cooling & Plumbing

My heater stopped working in mid-​December when it was reaching 30 degrees at night. I used Custom Cooling years ago and they seemed fair and reasonable. I called and they said it would be a $ 79 service charge which I agreed to. Steve came out, looked at the unit for 10 minutes and said the blower motor needed to be replaced. He wrote an estimate for $ 640 + I had to pay the $ 79 service charge. Steve said he had the part and it would take an hour. That price seemed way too high so I called around and neighbor referred me to Dave at Mountain Air. He came out and replaced the blower motor and fixed the unit for $ 355. I don’t know what happened to Custom Cooling — maybe they sold out or got too big. My advice is to skip them altogether. I’m a single middle-​aged female but I have rehabbed several houses and own rentals and I hate getting ridiculously high quotes and getting ripped off because I look like a «dumb blond».

I was experiencing a leak underground under the landscaping in my front area. Tempe said it wasn’t their meter so I called these guys to come help me understand what it was. The challenge is my water main runs under 8 feet of dirt then under a dyed, stamped concrete patio out front. These guys immediately went to ‘it’s the water main’ and gave me a bid of $ 2522 to dig it all up, cutting the concrete to replace the entire main. I would then have to get the concrete fixed some kinda way, if at all possible.
A second plumber told me something pretty similar.
I decided to ask my yard maintenance guy, who also has a landscaping company, what he though might be going on and how to fix it. A Latino man. He said he would dig up all the dirt, see what’s leaking and soaking the earth there. and then see what needs to be done. He found a water line for an old drip irrigation system no longer in use was leaking at the compression fitting. He replaced that, made sure all the leaking had stopped, replaced the earth, gravel and stones landscaping for 800 bucks.
Occam’s Razor.
I am curious if they would have found this leak before destroying my stamped dyed concrete… and stopped there or sold me an entirely new water main… smh

Back in April (may have been may) I had an issue with my AC on a Sunday, they came out bright and early the next day and checked it out for me. My transaction with them could not have been any smoother. I didn’t need to be home which was great since I work normal business hours. They called me while they were there to let me know what was going on and fixed it for me the following day. They would have fixed it same day, but I had to follow up with my home warranty company. Thanks for the great customer service!

They did a great job replacing my existing attic unit. The technicians showed up on time, were clean, courteous and did a good job of cleaning up after they were done. We got several bids from other A/​C companies and I am glad that we chose them.

After having bad experiences with two previous certified Trane installers I was a bit worried about Custom Cooling. My fears were put to rest as soon as the tech came to the house. The technician I spoke with was very professional, knowledgeable, and took the time to answer all my questions.
I had the unit on my rental property replaced within a couple weeks of the initial consult and couldn’t be happier with the crew that did the install. After the install crew was finished the original tech I spoke with arrived and followed up on the install and verified everything was done properly.
It is extremely hard to find competent people today but Custom Cooling is the exception. The technician did not try and sell me things I didn’t need and didn’t push the highest end unit either (we discussed pro’s and con’s so I could make an informed decision but he actually recommended a middle of the road model for my situation). I mention this because the previous company I had servicing the Trane unit on my personal home spent more time trying to sell me duct cleaning and surge protectors than servicing my unit and when I pointed out a warranty item that needed repair he spent additional time trying to weasel out of covering under warranty.

Are you always wondering what company to have come to service your A/​C? Me, too! Custom Cooling will always be the company I call. Honest, reliable, professional, and extremely knowledgeable. These are the qualities you’re looking for, right? Custom cooling is definitely the company I’ll call back.

These guys are good. They were referred to me through APS. I’ve used them for four years. The staff is friendly and knowledgeable. I can always get an appointment within a couple of days of calling. In March 2010, they installed a new A/​C and furnace unit. All they guys on the project were friendly. Everything went in without a hitch or hidden cost. The quote I was given was the price I paid! Thanks Shawn for being a reliable business person.