Data Doctors of Central Phoenix

The technicians at this location were very knowledgeable and were willing to go the extra mile to help me. My Apple laptop stopped working; in my mind I was thinking that data was lost forever. Well… I received good news. The technicians at Data Doctors of Central Phoenix were able to recover all my files. Moreover, they will be able to repair my laptop in a short period of time so I can have it ready by the time school starts.
Overall, I had a great experience at this location and I will certainly recommend this place to all of my family, friends and colleagues.
Thank you Robert for all your help!

I know there are some bad reviews here, but I had a great experience. Our 8 year old iMac stopped booting up, and we had years of valuable data on it. Within a couple days these guys diagnosed the problem, installed a new hard drive and operating system, and copied all my old files onto the new larger hard drive. It wasn’t cheap ($ 334), but I now have a 1T hard drive, it salvaged a great computer, all our data, and it is now working fine again. I expect my kids will be able to continue to use this computer for at least another year or two. Way better outcome than throwing it in the garbage. Plus, their customer service and responsiveness was great. I highly recommend these guys. And, you get what you pay for!

Yesterday I posted scathing review about how I felt after I couldn’t get my service contract terminated six days early. Today Kevin from Data Doctors called me to let me know they had terminated the service contract in accordance with my wishes. He explained why the office person handled my request the way he did. That doesn’t mean I liked it and all the way around it could have been handled better. However, I do appreciate that Data Doctors did cancel the contract and I appreciate the time Kevin took to talk to me. He had to try three times before we made contact and most companies won’t make the extra effect if they don’t reach you the first time.

I was at my second home in Phoenix this week and called Data Doctors about data recovery on an external hard drive. They told me to bring in my hard drive for data recovery and they could tell me within 15 – 20 minutes if the data could be recovered and give me a price quote. When I arrived at their office I was told they have to send it to their Tempe Corporate office and pay $ 59.99 to run a diagnostic and then give me a quote which the $ 59,99 would apply to. Two different stories and I didn’t see a need to pay them up front to give me a quote. I plan on bringing it somewhere else as there are many data recovery businesses who do not charge to run a diagnostic and provide a quote. I didn’t have a good feeling about this place. Be careful.

1 check-​in
These guys are criminals, told me it would cost $ 59 to repair computer, when I called them back to see if ready they said it was $ 250– $ 350 more to clean up the virus. I had already paid them the $ 59. I was told that the $ 59 was to diagnosis the problem. I told them I already knew what was the problem, I didn’t need them to tell me I had a virus. The guy who I gave my money to said he can get rid of the virus and I could probably pick it up the next day. Well, no one called me, I have to call them. and then they told me what it would cost to get rid of the virus (which were simple ad pop ups). I refused to pay and will be picking up my computer. For what they wanted to get rid of these pesty pop ups I could buy a new computer. Worst experience ever, PLUS the guy I spoke to on the phone, told me they would be replacing my hardware with state of the art «stuff» that the major manufacturers are not even installing in their new computers. This is NOT what I wanted. I simply wanted them to get ride of this «pop ups» so I can email my son and not get these pesty pop ups. I do not do video games, or stream movies, or any of those high tech stuff. I am just a senior citizen who just wanted to do emailing and ebay stuff… AVOID THIS PLACE!!!
The guy on the TV channel 3 looks like a nice smart guy, but the other guys in the shop are crooks. … avoid avoid avoid avoid…

These guys are criminals, told me it would cost $ 110 to repair computer, when I went to pick it up they said it was $ 400. I refused to pay and they then undid what they did to fix my computer that was just slow when I brought it in, after I got it back I had viruses and had to get a new computer. Worst experience ever, AVOID THIS PLACE!!!

The Data Docs storefront is not where they diagnose and fix computers. They actually ship them out to a third party for that. I was initially happy when the repair place contacted me promptly, but things went downhill from there. Once I approved the repairs, it took almost 2 weeks to fix. Then, because I wanted to pay them with a different credit card than the one I paid the deposit with, they wanted me to print an authorization form, fill it out with my credit card number, scan it and e-​mail it back. Besides the fact that I don’t like emailing my credit card info for security reasons… How was I supposed to print and scan a document when they had my computer? They also said that they were «on a different system» than data doctors, so I could not pay at the store unless it was cash (my bill was over $ 500). I will spare you the details, but they had my computer for over a month and I had to jump through hoops to get it back. It seems to me that taking the customers money should be easy…

Horrible customer service. Paid $ 400 to get computer fixed, however after reinstalling computer my printer would not work. The lady on the phone said they would have to charge me AGAIN for reinstalling proper drivers. Really? I will never use these people again.

I was having issues with my laptop turning on, some times it would and other times it wouldn’t. They were unable to figure out the problem and advised me that my computer had several viruses. Which I found odd because I had someone else already do a virus scan and they found ZERO. Data Doctors wanted me to pay a ridiculous amount of money, on top of what I paid for them to figure out the problem (which they were unable to do) and he said its very possible that I had 250 viruses on my computer. He stated that this other expensive scan would be able to find them and then if I pay even more money then they can get rid of them. My computer was not even worth the asking price of what they wanted to fix it. I then contacted a friend and I was referred to another shop that would look at it for free… although they couldn’t figure out the issue either… they told me that I have absolutely ZERO viruses on my computer. The whole thing seemed so fishy. DD also did not finish diagnosing my computer in the time I was promised and I had to keep calling them. They didn’t even start looking at it until I was on my way.

Too expensive and had my computer for over a month for a simple repair! Non-​responsive staff. Horrible experience! U could find much better places for computer repairs…

Bait & Switch !!! Watch out for these guys. Everything that they say. Not very clear in communicating. I got charged $ 99 for a check up, which I was told that I would not be, if I did not accept the quote. WRONG PLACE FOR ANY KIND OF SERVICE.

I would NOT reccomend taking your computer to Data Doctors! I hear there is a small privately owned computer shop on 24^th St and indian School that gets great reviews. Data Doctors looked over my laptop for 20 – 30 mins in the store (20^th/​Camelback) and then the tech told me he would have to send it to the Tempe main lab for full assessment. $ 100 to take it in and figure out what the problem is. I got a call 3 days later from someone else stating they just recieved my laptop and were going to look at it the next morning, so apparently it takes them 3 days to send my laptop from downtown Phx to downtown Tempe. The next day I got a call saying they basically have no clue what the issue is but that they are going to reinstall windows and see if that takes care of the problem. That will cost me an additional $ 200 to reinstall windows! At this point I feel like I am trapped because I have already spent $ 100 bucks and they have the computer. I reluctantly agree to basically pay $ 300 to have windows reinstalled in my 2 year old laptop. When will I get it back? How long could that possibly take, right? Well, 3 – 5 days he says. it will take 3 – 5 days to reinstall windows into my laptop and that is «putting it ahead of 30 other computers for me.» The guy is now acting like I should feel lucky that he is putting mine ahead of others because otherwise it could take 2 WEEKS?! 2 days later I get a call that it is done and seems to be working just fine. It will be back in the Phoenix store for me to pick up 2 ½ days later…
Finally, I get my computer back after 2 weeks and $ 300. Oh well, at least it is all fixed now, right? WRONG. Now my computer will not connect to my wireless network at home. So I call and talk to my wireless provider for 35 minutes trying this and that and she determines it is my computer that has a problem, not the service. I knew that because the other 4 laptops in the house work fine but I figured maybe it just needed to be reset-​up or something.
I called the Data Doctors store to ask them to help me over the phone with maybe a setting or two. The location I dropped it off at originally has NO RECORD of my laptop ever even coming thru that store and they refer me to call the Tempe lab. I call the Tempe lab and tell two different people my issue before someone decides to help me. They tap into my computer from the lab and look at a few things for 10 minutes and then tell me he thinks it is my wireless connection! I explain that I have several other computers in the house and that I never had an issue with the wireless component until I got it back from them. He says he does not think it is the computer but I have to take it back to the store to have them try to connect it to their wireless network and go from there… but he does not think it is the computer itself. I have a brand new modem and router.
What a bad experience that still is not over.
I will never take my computers in to data doctors in the future and I would certainly not reccomend them to anyone else.

My name’s Kerry and I have an infected computer.
I take that back… HAD an infected computer.
So here’s the scoop… my computer somehow got a nasty virus on it and completely shut down my account. I couldn’t log on to my own computer. The laptop is only two years old and it has a Best Buy warranty. When I took it in to the Geek Squad at Best Buy I was told it was going to cost me a lot of money. They’d need to back-​up my music, photos, etc. and then wipe the computer clean. That meant that when the computer was returned to me it would look almost like when I bought it and I’d have to put everything back on it myself… if I could. Favorites, music, photos: all would be gone. For a lot of money. And I’d be without a computer for at least a week or two.
I decided to take it to Data Doctors to see what their plan of attack would be. They told me that it will still be a little expensive (not quite as bad) and that they’d make sure my computer wasn’t wiped clean of my goodies. Jackpot.
I paid a deposit, they took my computer, called me within two days and let me know what they needed to do, then called me another two days later and said I could come pick it up. 4 days was all it took and everything on my computer is the same as when I dropped it off. No missing songs, no absent photos… I am quite the happy camper. Did I still have to pay a fairly large sum to get it fixed? Yes. But I was happy to have saved some money. AND the good news is that my computer isn’t wiped clean and it was all done in a matter of 4 little days.
I’m hoping I won’t have to use Data Doctors again (since that would mean I’m having computer trouble and all), but I would gladly choose them over Best Buy (and I even have a warranty there!).
4 days later and I am happy to say that I am virus free!

Had an emergency issue with our retail store’s POS system which made it unusable. Understanding our predicament, Data Doctors got right on it and we had a new power supply installed and we were back up and running within 1 hour. Couldn’t be more satisfied. Thank you DD!

Data Doctors locations offer great service and their weekly radio show is amazingly helpful. Then all the problems or issues they discuss are archived on the Data Doctors website to get help at any time. Every time I’ve used them as a resource they’ve been remarkably helpful.

My work pc crashed last month and I took it to data doctors. They informed me of the costs and what would be involved in repairing it, and how long it would take. When I got the pc back, it was as good as new!!! they recovered all data and explained in detail what they would have to do while they had it. I also LOVE the radio show and their facebook page. Informative information!!!

Initially I was not satisfied at all with the way Data Doctors had handled my situation. My computer had a serious virus, and after dealing with Data Doctors, I threw in the towel and ended up just buying a new computer. In fact, I was unhappy enough to write a fairly negative review here on Unilocal,giving them 1 star. Fast forward 9 months and I get an email though Unilocal from the Director of Operations at Data Doctors. Seeing my negative review, he apologized and wanted to make the situation right. Although I already had a new computer, I was interested in donating my old computer to charity, but still needed the viruses removed and the computer reformatted to remove all my personal information. He made arrangements to have that taken care of at no cost to me, which I really appreciate. Although it started out as a bad situation, in the long run I am glad to see that they take customer satisfaction seriously.