Desert Schools Federal Credit Union

Desert Schools doesn’t even deserve one star with the nightmare I have been experiencing with them. It’s taken them more than 1 week to clear a check that I deposited. They refuse to release the funds and instead charge me more than $ 500 in NFS fees. I have more than enough money to cover my purchased, but the funds «haven’t been released yet». Thank you for screwing me over! I will never recommend them to anyone!

I loathe this bank. I can’t wait to move my accounts to my Airline Credit Union. Their fees are ridiculous and they always freeze my account when I’m out of town. Terrible phone customer service! I called one time to get my routing number, so I could pay my mortgage. This evil troll on the phone was very condescending, and made it difficult for me to get the routing number. I understand they have to follow security measures, but even after I had verified my social security, address, full name, and the last three transaction I had done. She still would not release my info. She said for security, she wanted the last payroll deposit. WTF? Was this woman clueless or just on a power trip? When I told her it wasn’t possible since I wasn’t able to access the Internet at the moment. She gave the «oh well» attitude. Frustrating to say the least! I had to get a supervisor to get my routing number. I can’t stand this bank!

I do all my banking and DSFCU.

I have been a member for 14 years. My savings account was inactive for 3 years so they decided to withdraw my money and give it to the Arizona Department of Revenue as Unclaimed Property. It will take me 4 to 5 months to get my money back, plus they charged me a $ 15 fee. WOW!!! and thanks for the courtesy call!!! I talked to the manager and she just said sorry. I will never bank there again. So bad!