Diamond Jim’s

I’ve been in to Diamond Jim’s three times now, and the third experience won me over as a lifetime customer. We purchased my wedding band from from James in late March, and they delivered it in plenty of time. It seemed to fit well, which was good, since my ring is made of an alloy that can’t be resized. Unfortunately, a month after my wedding, the ring fell off my finger and was lost at work. When I came to James and Troy, and explained that I had been sized wrong and the ring slipped off, they contacted the manufacturer and had the correct size back in a week. I had expected to pay for my replacement, but hoped we could work a deal since I had been sized incorrectly at first. To my surprise, they replaced my wedding band at their own expense. Diamond Jim’s showed me that they really care about taking care of customers, and making sure you’ve got the right piece of jewelry for life. Thank you James and Troy!

Extremely friendly and knowledgeable. Great find. Will be back. Great and friendly customer service is very difficult to come by these days.

Went to diamond jim’s to get a piece of jewelry fixed, it was a easy fix, but something a jeweler had to do. I showed him the piece he took it back to the shop and came back a minute later with it all fixed up for free! Great honest people there very happy.

I went in to sell a diamond that I was not going to get a chance to use and didn’t need the reminder sitting in my drawer any longer! Jim was very friendly and thoroughly inspected my diamond before making an offer. It was a couple hundred under what I thought I may get (way way less than what I paid for it) but I understand everyone needs to make money. The offer was reasonable and they cut me a check on the spot. I would do business there again.

I took my original engagement ring in to have the stone reset. Once it was finished, and I took it home, I was not happy with the job that had been done. I went back the next day, and Marcia bent over backwards to make it right, and a couple days later, I walked out with a ring restored to my original that I’m now very happy with. Thank you Marcia!

To start, I specifically created an account to write this review. I came to Diamond Jim’s today to sell a piece of jewelry. Not only did I get more than I anticipated, Misty and Roy went above and beyond in customer service! I walked out with a smile on my face and a check in hand to find my car battery dead. Without hesitation they gave me a jump start. THANK YOU GUYS! I highly recommend this place. Stellar service!

I took my mother there to pick up her rings which had been resized, cleaned and apprised. The staff was very good at talking to my 88 year old mother instead of me and that meant a lot. They were very very good to her. I appreciate that and am more apt to advise someone use them or use them for my own needs. Only real problem is the parking there is a g-​golly séance to get in OR out of. It is a leap of faith for sure. Not this businesses fault but the result of hip and trendy hitting the area.

Where do I start?
I have little experience with selling gold or jewels, so I walked in blind based on the previous Unilocal reviews… and I was not disappointed!
Quiet shop, the employees I saw were all actually working, I was greeted immediately and assisted very quickly. James (heir to the Diamond Jim’s dynasty, I presume) was thorough, kind, and more than tolerant of my questions.
I left the establishment less than 30 minutes later, check in hand and smile on face.
I doubt seriously I will go anywhere else in the Valley for my jewelry-​selling needs in the future.
As with all of my other reviews, don’t listen to me — go find out for yourself. I don’t think you’ll regret it.

I needed a watch repaired and not only was Diamond Jim’s able to do it, but I was in and out in 5 minutes! Very professional and friendly. They so have a nice jewelry selection for sale that will likely bring me back at some point!

I wanted to sell my old wedding rings and a charm from a necklace I no longer wear. Jim was very polite and explained the how’s and why’s of our transaction and I felt he was being upfront and honest with me. The place is very clean and one garners a quiet and serene feeling, once inside. Both Jim and the young man working with him were very polite and friendly. I have to say, if I decide to sell any more of my fine jewelry, I will probably go back there. The only downside was the parking lot. Kind of tricky to maneuver when crowded, and not enough parking spaces. (I ended up parking in the rear of the building.) Other than that, a nice experience to be sure.

We came here to sell a ring that I turned out to be allergic to. Walked away with cash in hand and a beautiful new turquoise ring for the hubbie! Will definitely be back when on the lookout for unique jewelry pieces. Also very friendly and accommodating service.

Beware!
Went to another jewelry buyer and got 3 times what Diamond Jim’s said my diamond ring was worth! So glad I did not sell it to them.
Shop around !

I have taken my used jewelry to other buyers before. My less-​than-​stellar experiences with the others left me a bit skeptical and very cautious in who I trust with my jewelry. One of «Jim’s» competitors tried to tell me my white gold, diamond, and sapphire necklace was essentially worthless junk, and That I should take their $ 30 dollars, as that would be my best offer. It seemed some of their other Customers had come across their jewelry in less than honest manner, and they were reliant upon the customers willingness to accept next to nothing for their jewelry. I did not do business with them that day and I never will, but the experience left a bad taste in my mouth regarding jewelry resale.
Diamond Jim rectified this, since the moment I walked in I was put at ease by their friendliness and professionalism. Jim’s shop is on the small side, but it is CLEAN and space is well-​utilized (i.e. Display cases weren’t crammed full of unnecessary crap, this can be so overwhelming.) Staff members were openly talking to each other and customers, no hushed whispers to each other, or snobbish formality, which had always made me uncomfortable in other shops. Everyone warmly greeted my boyfriend and I, asked how I could be helped, and directed me to take a seat when I was ready.
Marsha got us started while we waited for someone to appraise my piece. She is an absolute joy, knowledgeable on her product, the kind of person you feel like you’ve known a lifetime. She was just so patient with me, pulling out everything I asked without the least bit of frustration. (There were a lot!) She made some suggestions but never pressured me, answering every question I had.
They have a huge selection at Diamond Jim’s, there is something there for everyone. High-​end pieces, turquoise and Native American jewelry, and excellent quality lower-​end pieces. I fell in love with a vintage red ring, it was immediately polished on-​site for me. They had such a great trade-​in policy in place, I had to take advantage of it.
The necklace I had mentioned before was appraised by the shop owner, Ron. He tested the gems and gave me a very fair price. In addition to the trade-​in deal they offer, I couldn’t have asked for anything more. He wrote a check right then and offered to cash it for me as well. They aren’t looking to make the 300−400% retail mark-​up I’ve found near-​everywhere else I have gone. These are honest and up front people, their profit relying on their incredible customer service to create return customers. Ron’s and the shop’s «story» as a family owned and operated business certainly resonates with me, as the daughter of small-​business owners, I love to see the «little guy» make it against the corporate giants.
Diamond Jim’s is not a some sleazy pawn shop for unsavory characters, and it’s not a hoitty-​toitty overpriced, stiffly formal national chain either. They are finally a jewelry shop where I feel I will be treated fairly and with good old-​fashioned care and consideration as any business should operate. I’ve already sent someone over to them. The shop’s atmosphere makes me feel like I’m visiting old friends, literally, such a hidden-​gem. Stop in, you wont go anywhere else after working with Diamond Jim’s.

Last time iwas there I had a great experience. My sis got her ring from there. Beautiful. and I found my clauddagh ring too. Going back for my bridal set.

I questioned what to expect from this store as a neighbor said I had to go there to get the batteries changed in my watches. so reasonable. She was exactly right.$ 5 to $ 8 for batteries. Seems everyone in my complex have gone there and have great things to say. The staff couldn’t be more pleasant and helpful when you go in.
This last time I went in to get three watch bands and two batteries. The only brown band they had for my every day self winding was $ 30 which is more than I usually spend for that watch. The other two bands were less for two Seikos I don’t wear that often.
The day after I picked up my watches a loop fell off my $ 30 band. I was a bit surprised but things happen, right? I am a person who rarely return anything but the next day. When I took it in, they could not have been more helpful, exchanged the band no questions asked.
My Mother loved her diamonds and my father enjoyed buying them for her. I might have more knowledge in general of the way quality service should be when one is buying more expensive items. I had enough experience listening while I waited for my parents made their purchases. Also, I’ve spent time listening when my Mother had her jewelry fixed and cleaned. In this respect these people also get my stamp of approval.
In closing, I will make one remark. In any jewelry store, the goal is to sell the merchandise. Unless one is ready to do some high end impulse buying, one should know their limits. No, thank you, is a perfectly acceptable answer. Keeps you out of trouble and makes browsing a delightful experience.
They are moderate to high end. They also have more parking in the back of the building.

I took in my engagement ring from my first marriage and got store credit. I used the credit to have them convert a rather large necklace with a lot of sentimental value to me, into a pendent and earrings. The workmanship was amazing and cost far less then I had expected. They took excellent care of a rather meaningful piece for me. They also fixed a ring for me and made it better. With my remaining store credit I was able to buy a lovely ring with a huge piece of amber in it and an amethyst ring, silver chain, and a gift for someone else. I went over my store credit but it was so worth it.
The staff at Diamond Jim’s are thoughtful and just lovely to work with. Skip the mall and go to Diamond Jim’s. I have worked with them in the past selling jewelry and buying more pieces. You will get a much better price and experience at this small gem of a store.

After years of considering selling my unused jewelry, I finally stopped in today and I am so glad I did. It was a much nicer experience than I ever expected and I was paid way more than I expected as well. I was really surprised. The people were friendly and laid back and my daughter even enjoyed it.
I am very pleased that I found a good place to sell the jewelry that I hadn’t worn in years and I got a nice check to take home. I would definitely recommend them.
Had I known I could get that much pay and have such a pleasant experience, I would have done it a long time ago!

Jim is extremely helpful and wonderful; he doesn’t jip you or low-​ball you on any prices :) He is extremely reasonable and easy to work with. I took in two diamond rings to sell and quite honestly I was given more money back than I expected. Exceptional service and staff. I will be back to buy my next pavé ring (yes, I’ve already picked it out — and beware, it’s so sparkly it will blind you if you look directly at it. Lol)

I searched on Unilocal for somewhere to take my two silver candelabras, flatware, silver tray and misc. silver and gold jewelry. Diamond Jim’s got good reviews so I hopped in the car and took a chance.
Jim looked at the items carefully and professionally. I was content with his check for $ 237. Now I can buy the new printer, fax, copier, scanner machine I’ve needed for months.
If you have jewelry you no longer want or need, I highly recommend you visit Jim.

When I stopped in to browse on a whim I was pleasantly surprised by the prices on the resale jewelry. I spotted a ring I fell in love with, and then fell in love all over again with the price so I called my BF right away. I chose to use their layaway program. Jim and staff where knowledgeable and friendly. We even worked out a trade for our promise ring and reduced our final bill. I got way more diamond for my money than anywhere else and a huge box of chocolates with purchase (Perk)
Every time we went to make a payment (or me to drool at my ring) there were new items. This place has lots of character and is not your big shiny stuffy chain store. If you are looking to get a good price on high quality resale jewelry, this is your place. They also make great offers on your existing jewelry.