Discount Tire Store – Phoenix, AZ

Damn, I woke up on MLK Day with a nail stuck in my tire and barely enough air in it to get to Discount. I arrived right when they opened at 8:00 and they had it fixed and I was on my way by 8:15. Plus, since I had bought the tires there, the fix was free. These guys are great!

Top notch service! We had a flat while downtown and these guys got us a new tire, rotated and balanced all 4 tires in under 15 minutes. Couldn’t be happier with the service that we received. Thanks, Discount Tire!

Great service from the moment I arrived; to the moment I left. I had a flat that they were able to fix and not force a new tire on me. They rotated and balanced for $ 40. I was in and out on a holiday Monday in 30 – 45 minutes. The front desk people were very friendly and helpful. Awesome experience.

Excellent service great people ¹⁰⁄₁₀ would recommend to anyone who has a car with tires. Rick was the coolest guy ever

I got 4 new, expensive tires here less than two months ago and am on my 4^th visit back. The pressure light has never gone off and after inspecting my back tire on several visits I was told there was no issue. The third visit, they replaced my sensor claiming that was the issue. Now the back tire is entirely flat and I’m waiting on a Friday night with many others for my turn to have it looked at… again. On top of that, the rebate form I was given with purchase was for the previous month. I brought this up and was assured that it would work as Firestone ran the promotion monthly. The rebate was declined. I will not be back. At least not after they eventually fix or replace my tire.

Excellent customer service and they are on the ball and found a screw in a tire when doing a basic check of a tire that had a hole in it. Customers for life! Thanks!

Best discount tire location I’ve been to they’re all good in most cases but this one is GREAT, these guys definitely know how to go above and beyond and get you and your car taken care of!

Came to this location on a recommendation from AAA after running over a median and messing all kinds of crap up. Expecting the worst, the cost was not as bad as I was imagining and Moises’ customer service was phenomenal.
I was pretty stressed out and he kept things light and funny and was honest about the work that needed to be done now to make it driveable and what could wait till payday. He explained what signs to look out for and when to call back.
This place was packed busy but I still only waited an hour which was impressive.

Not only does this place have the most amazing service. They are so accommodating and thorough.
Rick was extremely helpful and truly made the thought of going to an automotive shop a pleasurable one. Let’s face it… Auto shops and dealers have such a bad rap. Experiences like this one surely goes against that idea.
Like going to the dentist… No one walks away feeling fulfilled. Not so here. Thanks for being awesome!

They did not respect my time. At the very least they were very careless in managing their workflow and giving me accurate time frame for work to be done. I had to leave after sitting for 45 minutes when I originally asked if I should book an appointment and come back. Because they didn’t bother to check their appointments for the day they bumped me back three spots and said it would be another hour and I didn’t trust that. And then after I waited 45 minutes they asked me if I wanted to make an appointment and come back. They should have checked their appointments first before telling me a time or just let me book an appointment to begin with. And I had to ask, they didn’t even bother to let me know hey we had to bump you, this is the new time. Apparently they were content to let me sit there all day.
My family were long time customers but I will never go back. Hello Costco or firestone.

This location is awesome!
Came here initially to replace a tire after I ran over a bolt (darn you Phoenix construction) and had it changed quickly. There was a warranty for the life of the tire, whether flat or whatever! If that isn’t great, I don’t know what is.
I always come here for my regular tire pressure check. The workers here are fast and efficient. They do rotations and pressure checks for free. Discount Tire ensures me to feel safe with the tires on my car and keep their maintenance up to date. The prices are also low as they also do price matching. Overall great! Getting into the location is a bit painful especially during rush hour on Camelback.

I went in after blowing a tire out in this heat and was welcomed by an associate named Troy. He gave me a great deal on two new tires. He was very helpful and personable! I recommend going to see him if you need any tires replaced! He’ll give you a good deal. Will definitely be back!

I love this place for tires. They are focused only on that and offer most brands. The BMW dealer quoted me $ 1300 for two rear tires on my M3. Discount tire sold me 4 of the for $ 1500 with triple the tread wear.

Always a solid place for any tire needs. They’re always helpful, quick, and fair. That’s hard to find these days. This location in particular is excellent, and I have spent many thousands of dollars with my cars over the years at quite a few discount tire locations. The camelback location has always been amazing.

Why this place sucks: Let me count the ways.
I came here about 3 times before I said never again.
1. I have a flat, it is the stem of the tire, no damage to the actual tire. Tire is brand new they try to sell me a new tire. Now bare in mind I have spacers on my truck to adjust for the shape of my over-​sized rims so the brake pads will connect properly to the rotors when stopping. (never mentioned, replaced stem, at a minimal cost)
2. Same day, Notice that I have a screw sticking out of the bottom of one of my tires…(Pirelli Scorpions) said they could not remove the screw and repair the tire because I did not buy the tire @ discount tire.
Try to sell me new tire.
Refused to buy new tire, would not let me put the tire back on the truck and allow me to leave saying it was a safety hazard.
At this point I become extremely upset, they want to put on my spare tire, in order to remove my spare I need to remove a good portion of speakers and amps from my trucks back cargo area, when I argue with them they tell me they will find me a substitute to replace the tire with the nail in it. I tell them I want my old tire, as I would get it repaired somewhere else. I tell them to put the nail tire in my trunk, they call me out, they did not have a used tire my size in stock, so they put on a tire that was about in inch smaller.
I leave… angry.
I have been at the shop over 3 hours, originally told i would only be there 30 minutes.
I get home, find out they did not put my tire in my trunk, but they did take one of my spacers off and put that in the trunk.
I call the shop they are closed. I leave a message no call back.
So now I have one wheel with no spacer and a tire that is smaller then the other and I can hear my brake pads and rotors on that tire grind away every time I drive because the off size tire and the spacer missing.
The next day. I call again. I talk to a staff member who says that the tire got put in the back and their pickup semi truck that takes their used tires to California picked it up an left with it, said they would track it down and get it back to me… meanwhile my brakes and rotors are getting worse, TWO WEEKS go by, multiple calls with no return calls. Finally at the threat of having an attorney contact them, they call me and say they will replace the tire with a brand new one… they could not get the same tire I had (Pirelli) apparently it is not in stock. So they replace it with a Michelin.
I am pissed. I go and buy another Michelin at
so at least they match, go to the shop, and the put them both on and put my spacer back on after much fuss.
3. I buy new tires.
(the best bang for your buck) Go to discount tire to have discount put the new tires on. Not only will they refuse… first issue they claim, the spacers, I explain that two weeks earlier you just put on two new tires with the spacers with no problem, the manager on duty says it is against company policy and tells me they would never do that. I show him the receipt. Still says they didn’t do it. I have the bloody receipt MAN!!! I SWEAR I WANTED TO PUNCH THIS DUDE… SECOND ISSUE, I didn’t buy the tires there, he says because I bought them at
I am basically paying what he pays for them, and he can’t mark them up or warranty them because they are not DISCOUNT TIRE tires. I AM LIVID!!!
I go down the street to a Mexican shop, put them on and balanced in less then an hour, no issue with spacers, no problem with my tires since…
4. I did have to have my brand new rotors ground down and remounted due to their complete incompetence. Which in turn cost me MORE MONEY.
Don’t go here… EVER.
And they will try to sell you new tires at every sign of wear or excuse they can come up with even when you don’t need them.
Scam. NEVER WILL GO TO DISCOUNT AGAIN.

The free tire pressure check and re-​fill is great!
Julio was very helpful with a low tire pressure warning on the car. Very polite and willing to help. Refreshing customer service.

Great people, great service. Place can be packed but that’s just a reflection of the great work they do. I will continue to give all my business to Discount Tire.
Thank you Chris Rollins!

Thank God for discount tires!!!
Long story short, got a nail in my tire. AAA had to come help me out by putting my spare tire on. The AAA guy recommend me going to discount tire. He said that he has worked with this company got many years and highly recommends them. I came in told the guy at the front what the issue was, he was very polite, respectful and knowledgeable. Waited about 30 minutes and they told me my car was ready. I asked how much do I owe and they said NOTHING!!! I had to ask someone else and they told me the same thing. WOW!!! This was absolutely amazing!!! I’m not a free loader or anything, but this helped me out a lot because I’m a broke college student!!! Before I drive back home for the summer to San Francisco I will come here to get my tires changed!!!
Thanks your guys,
Keith
A now forever customer

After roadside assistance put the emergency spare onto my car to temporarily replace a flat, I drove home and called this Discount Tire location. It was already early afternoon but they managed to fit me in for an appointment the same afternoon. Since there was significant mileage on my tires, I also wanted to know if it was time to replace all tires, not just the one that was flat earlier in the day. Once I got there, they inspected my tires and told me that all the other tires were OK and didn’t need replacement yet. They then proceeded to put on a new tire to replace the one that got flat earlier. I’m very happy with the entire service which was fast, courteous, and very professional.

Update: I’ve since found out that there WAS a nail in my tire. I asked and was told that they checked and there wasn’t one. Additionally the other location told me that the broken caps would be replaced by Discount but this location just offered up blame. So, I got crappy service AND a lie.
Never again.
I scheduled the Mighty Tucson for a tire rotation today. My high-​dollar tires are not doing well and were guaranteed for 90k miles. I’ve put maybe less than half of that on them so am concerned by their condition.
I usually go to the westside location but this one is much closer. Although the staff was nice, I was approached by someone who encouraged me to get new tires and looked up pro-​rated pricing for me with the usual comments about the heat’s effect on tires.
I’m pretty sure I paid extra for a warranty that covers the tires but I’ll go back to the original store to confirm that.
My visit ended by them bringing me 2 of the center wheel caps that had «broken» during the rotation. Again others were blamed for it and the heat was mentioned.
This experience was a huge disappointment for me. I expect better from Discount.