FedEx Ship Center

So apparently customer service from this company does NOT exist. I have lost 4 packages in 3 months due to their damn freaking laziness. I have a fence around my yard and they won’t even open a gate and walk up to my actual door and place my packages there. NO!!! They prefer to just dump them right over the fence which is by a sidewalk on Thomas road. So if I don’t catch them delivering, the packages sit out by the fence for anyone walking by to see them and then take them as they please. There’s also no way to catch one of the damn drivers because by the time they pull up and I see them and go out front they are gone that quick. All they do is a freaking dump and run. They have no concern to what happens to your package after they toss it out of their truck. I would like for them to have this treatment and see how it feels to constantly loose stuff they order because the person delivering doesn’t give a f*ck about the packages. I freaking hate this company and wish people would stop using them as carriers.

I came to this location to ship breast milk which I have been pumping to donate. I had researched how to properly package and ship breast milk but this was the first time I was doing it. When I dropped off my package, the lady checking it in approved it and I was sure to tell her there was dry ice in there. Everything worked out well and my package was set to go out that same day.
I went home and a couple hours later I got a phone call from a gentleman who said there was an issue with my package and he needed to know if there was dry ice in the package. He said if I wanted my package to go out that day, I had to call back before 6pm, which gave me one hour. I was a little frustrated but it was no big deal, I just didn’t know why the girl didn’t document that there was dry ice.
I called the phone number and spoke with a different lady this time. I gave her my tracking number and she said she couldn’t find the package. I informed her that I just dropped off the package earlier that day so it might not have been in the system. She kept asking for the tracking number to make sure it was entered in properly, and put me on hold a few times, when she finally came back and transferred me to another person. This lady said the packaging was incorrect and that I couldn’t mail it as it was presented. She said I had to come by this location and purchase a box to place the styrofoam cooler in. A little irritating but I made it there in time. I ended up speaking with the man who called me and he brought my package over and said, «We can’t ship it in this type of cooler. You have to buy a different cooler to ship it in.» He said I had to do so and bring it back tomorrow. I asked him why somebody else accepted it as is, knowing dry ice was in it. I also asked him why the last person I spoke to said I had to buy a box to put it in. He didn’t give me an answer to either. All he did was say I needed a new cooler. I told him this was my first time shipping a package like this and I didn’t understand what kind of cooler he was referring to. I stated my frustration in that I just spent $ 30 on dry ice and was not going to have it go to waste. Also, I spent $ 100 to make sure this package got shipped out today, and now he was telling me to take the package home and bring it back another day. He left and got a lady from the back to come speak to me now. She told me the cooler was perfectly fine, they just had to put a special sticker on the outside displaying that there was 7kg of dry ice. Again, I was frustrated to be told something else from another person but fortunately this was a quick fix. We put the stickers on the cooler and I left. Not before the gentleman behind the counter said, «I told you we could get it out today.»
Not five minutes later I got a call back from the same lady and she said there was a mistake, that they thought my name was on a special list to mail dry ice and since it wasn’t, I had to buy a cardboard box to put the cooler in in order to ship it.
First off, why did they think I was on a special list? The «special list» is for people who regularly ship dry ice. I told the man this was my first time so wouldn’t that indicate I most likely am not on this list? Second, I knew I needed a cardboard box to put the cooler in! That’s what they told me in the first place on the phone!
But of course, it wasn’t as simple as purchasing one of their boxes in the store because «you can’t ship a box with a FedEx logo» in this situation. I’ve never heard of that before. It was 10 minutes till close and the lady said I had to get a box from a place like Home Depot and bring it back IN TEN MINUTES if I wanted my package to go out today. I rushed to the store and found a box that would fit the cooler inside, came back, and handed it to her. Yes, I’m thankful she waited for me in the end but I’m incredibly disappointed in how poorly run that store is. No two people were on the same page. It was an unnecessarily irritating process and the staff were very condescending. I will not be coming back to this shipping center.

Apparently the only way you can receive a package after you missed the FedEx guy is to bring them the paper they tape to your door. I found the paper laying in the hallway of my apartment no where near my door. After, I thought I miss placed it but figured they could look me up in the system either by name or address. When I went to the store they told me without that paper or a tracking number I wouldn’t receive my package. Their system was being «updated» and they could no longer search by names or addresses. (I was never given a tracking number.) So for future reference hold onto that paper for dear life or pretty much face the fact you won’t ever be able to get your package from them.

never have I encountered such a male shovenest pig. I needed to mail my Sony zs1 to sony and this guy was Putting his employees down especially the female ones. His name is Jorge Morales. This lady was kind enough to show me how to fill the paperwork out, which box to get, and all that and Jorge was putting her down for explaining everything to me. Jorge Morales in such a rush I thought customer service was to help the customer? He just threw packages around. Told one woman to move her plump ass.