Firestone Complete Auto Care

I picked this location because it was one of the few open on a Sunday and I desperately needed an oil change. I made an appointment online, very easy to do. I arrived on time, gave all my info to get into their system as a new customer, but was told it was an hour-​and-​a-​half wait to have the work done because there were other cars ahead of mine. I said I would wait because the work needed to get done, but let him know I was disappointed that they couldn’t honor the appointment (especially since I had a hyperactive 4-​year-​old with me). Otherwise why bother making an appointment? I was happily surprised that they pulled my car right in and began working on it right away. I had also asked for a tire rotation, and he came out to tell me that after looking at my tires they really didn’t need to be rotated yet so he removed that charge. I REALLY appreciate these guys went the extra mile to honor my appointment AND not charge me for a service I didn’t need. I’ll definitely be back.

Firestone has always done a piss-​poor job on my car, consistently. And on top of that, there has been multiple times when I have to return my car to them because they will do a bad job at repairing the work on my car. For example, as of today– this was my 4^th time returning my car for an issue that was supposedly repaired two weeks ago. I am truly done. You will no longer get my money for overpriced work.

I found myself at this Firestone after I had a tire blow out. I was lucky enough to be right next to the shop when it happened so I rolled in still feeling a little shaky. Andrew greeted me immediately and was very friendly, kind, and understanding. He gave me several options and explained everything clearly. I showed up on a Thursday mid-​morning when the shop was pretty empty, so they were able to get me right in. They replaced my tire while I waited and I was back on the road in about half an hour. I am very thankful for Andrew’s great attitude and Cesar’s efficient service.

It’s rare anymore that you can walk into a place of service that you don’t have to go to often and hear a cheerful, «Hello, Marnie!» That kind of customer service by Andrew upon my arrival does not go unnoticed. I have had my 2005 Subaru Forrester for 10 years. There have been a few issues with the catalytic converter and the AC and each time Ivan has worked hard to take care of the vehicle and me. And Andrew has always taken the time to explain everything to me! He is always patient and never has he rushed me to make a decision… often times doing everything he can to help me save money. In my experience that doesn’t happen very often!
Certainly, people can go into different places of business and encounter a variety of experiences, both positive and sometimes negative. Going to this Firestone, and especially because of Andrew and Ivan (in my experience), there has been nothing but consistency and kindness. When you’re dealing with the vehicle that keeps you and the people that you love safe, which can be so frustrating because of the amount of money that it can cost to keep yourself and the people you love safe, it’s a welcome breath of fresh air to have people you can trust that will be honest with you about what you need.
No one ever wishes for their car to break down or need work, but I don’t dread the thought because I know I’ll be treated with respect and fairness and I won’t be lied to about work for my car.
Thank you, Andrew! Thank you, Ivan! Thank you Firestone for hiring these fantastic guys and the rest of this crew!

Made an account just so I could post this review.
I’m leaving for a long road-​trip and went to this Firestone yesterday to get an oil change and their $ 10 summer package which includes a full vehicle inspection. Good deal right?
After they finish inspecting my vehicle they give me the normal up-​sell of how I should probably replace every part of my crappy car and give them a few thousand $$ in the process. This is pretty standard for this industry and didn’t bother me. I told them I would review their suggestions and if I thought they were necessary would come back in a few days.
On my 10 minute drive back to my house, my hubcap fell off. A few hours later I noticed that one of my front headlights had gone out. I have been driving this car for 6+ years and have never had either of these things happen.
The way I see it there are only two possible reasons for this freak timing of car failures, RIGHT after I had a vehicle inspection from Firestone.
1) The mechanics at this shop are incredibly sloppy and did not put my car back in the original condition they found it in.
2) They deliberately tampered with my car in the hopes that I would come back for more repairs and would take the expensive service they had quoted me on.
Honestly, since they make commission on their sales I think it’s much more likely that they tampered with my car.
I have never received my car in WORSE condition from a mechanic before and will never be visiting Firestone again. I would advise you all to do the same.
I will be contacting their corporate office and the better business bureau about this dealership.

Been looking for a new place to take my car in the downtown area and I found it! Andrew was professional, extremely helpful and got me a great deal on my tires. I am sold on this place. I will be back definitely and will be spreading the word about this full service garage. Thanks a ton Andrew!
Jim

The absolute WORST service I have ever received. I went there for a scheduled oil changed and tire rotation appointment at 7am and literally did not leave until noon. I watched numerous without appointment come and go well before I did… not exaggerating

Exceptional service and assistance. Ivan was a great technician!

I needed an appointment right away due to screw in my tire and they took me next morning; very friendly and helpful; review my car; explained it all to me with fair pricing and concerned that I (and my car) were taken care of. A much better experience than at my regular dealership. Thank you.

Fantastic experience. Andy and Ivan were exceptional!!! The operating hours of this location are one of a kind, thank you!!!

This place is awful!!! I’ve been going to Firestone for yrs all over Arizona. Never ever had an issue until this location!!! Messed up my appts 3 times in one week. I’ve been here a total of 4 times this week! Refused to top off all my fluids. Never heard of this before. It’s your job!!! When asking for my keys back, he refused. Then I asked the guys in the garage to give them to me and the GM told me «to stop being crazy!» Excuse me!?! No. Never coming back here again!!! They will screw up everything!

Super disappointed in the phone mannerism of the staff. Can you say «no thanks.» The story:
I found myself in Phoenix, AZ with two bald tires and I really needed to get new ones. The person on the phone was a JERK. He didn’t listen even though I told him that I had the tire size off of my tire. He said, «It may not be the right size, just tell me what car you have you probably don’t know what numbers I need.» Why? Because I have a va-​jay jay? Really!
He also said that the last person could have used the wrong size… really? I also bought those at a Firestone in San Diego, CA. Nice… talk bad about the people in your network. makes sense.
So, I went to a different store where they were awesome. The reviews on this site are spot on for this location. Maybe Firestone should take note that the person answering their phone is an IDIOT and do better.

Regarding the location at 241 West Osborn Rd, Phoenix (St. Joseph’s Hospital parking lot). For some odd reason you cant find this location’s reviews on Unilocal anymore…
But I did find some reviews on google. A couple readers implied that Firestone mechanics had sabotaged their vehicles to ensure future repairs.
Well, the reason I found these reviews now is because I’ve had the same suspicions lately about this place. And so have two of my co-​workers, as it turns out. I’ve been a regular customer for 3 – 4 years for maintenance, tires and repairs, but recently my gut tells me their mechanics have been tampering with my vehicle the past 3 – 4 times to cause present/​future repairs. I have no proof, but something just doesn’t pass the smell test about this place.
Plus, the service sucks most of the time, and their work is usually sloppy. Bait & Switch type place, in my opinion. Just greedy, shady, incompetent and dishonest.

I went here to get some service done. They did several things including change of my thermostat. I normally like Firestone and prefer to go to them. I was disappointed that they charged me a diagnostic fee and did not credit that fee towards my expensive repair.
Fast forward to a later date, my car overheats again. I take it to another Firestone, and they tell me (and show me) that the thermostat gasket was installed incorrectly.
No big harm, I don’t think there was any engine damage. Firestone in Glendale, Ca fixed the issue under warranty.

Dont know why i came back to this location a second time! This place suckkss & lack major customer service. An hour & a half & still waiting… for an oil change & i even scheduled the appt online!!!

I received great service and they got me on my way quickly. Vince even took the time to explain the difference in tires to me and made me feel like I was safer when I left the business than when I came in. I’d definitely recommend!

Good service, new manager. I had to have the 60 000 service done on my car. According to the manual there are 2 options, the spendier one and the low end service, but no specifics about desert conditions. I took it in and the manager went over all of the manual’s service requests and eliminated the ones he thought I didn’t need and turned out to be 200 dollars cheaper than what I was expecting! Nice to know an honest shop who is willing to save me a few bucks

Complete and utter rip off! I bought tires from them, had a flat and they were going to charge my $ 25 to fix it! I called Discount Tire and they fixed it for free. Imagine that, a company that will fix another company’s problem and for no charge!
The other problem I had with this place was that they wanted to charge me $ 125 to read the fault codes off of my truck when your local auto parts dealer will do this for free!
Everything about this place irks me and they prey on people who are not auto savvy and they have gotten away with it for so long. Please stay away from this place as they are way too expensive and will probably be the place to sell you something you do not need if they have the chance.