Firestone Complete Auto Care

I’ve bought Lifetime Alignments for my last few trucks, and I have wildly different experiences at each Firestone I go to. Some do outstanding work, some don’t do any work and some do wretched things to your vehicle.
Went in for an alignment. I had a few specifics I went over with the service advisor with how to align the truck in a way so the tires wouldn’t rub when turning (33’s on a Toyota). Basically, just wanted the toe adjusted, made that very clear. I spent the night before underneath adjusting caster and camber to my spec, so all the tech would have to do would be a quick tweak of the tie rod to get the toe dialed in. Told them to ignore everything except for toe. Per the Firestone printout, toe was only out of spec .8° before the tech started (pretty good by eye!); camber and caster were out of spec, but where I needed them to be for the truck to work off road. Zero rubbing when I drove it to them that day, just the steering wheel was off center.
What I ended up with after it was aligned was a truck that was nearly undriveable. The tech totally undid all of my settings. Yes, all of his settings were in the green when he finished, but he ended up pushing the front wheels about half an inch back in the wheel well by doing so.
To their credit, they offered to realign it that day, but I figured it was best to move on.
As I backed out of the parking space, I turned the wheel maybe 20° to the left, and it rubbed so bad the tire nearly ripped out my plastic fender liner. The tech must have heard this when backing it off the rack (he didn’t hear it when he pulled onto the rack!), and he certainly didn’t road test it more than 22 ft. or so. I couldn’t turn the wheel even close to full lock when driving as I could hear the tire jabbing into the frame rail and inner fender. It was borderline unsafe to drive, but all I could do was laugh to myself and say «I told em this would happen.»
When I got home that night, I redid what I did the night before, and then I had to crank the tie rods about 25 times on each side to get the truck driveable. You’d think that might raise an eyebrow if you’re a tech and your initial reading indicates it might take 2 – 4 turns to bring it into spec…
Yes, my truck is special needs. Yes, I’m sure techs don’t flag much time for Lifetime Alignments and they don’t want to deal with modified pain in the ass vehicles. Yes, 99% of people won’t have this issue. But I threw them an easy pitch and made the tech’s life easy as I could. I thought they would hit it out of the park. They didn’t listen, and they whiffed it, big time.

The people at this location are the most dishonest mechanics I have ever met! Took my car in to get an alignment done, since I had purchased the lifetime alignment for my vehicle. Little did I know that I would come home with a broken steering wheel. My car has one of those automated settings you can set up to adjust your steering wheel and seat to your liking. I’m a petite 100lb 5’0 person, so you can only imagine that I would set my steering wheels pretty low. When we got our car back, the steering wheel broke, it no longer adjusts up or down and makes a weird clicking sound when it attempts to do so. So I called into firestone to report my problem, the guy on the phone leaves to talk to the technician, comes back couple minutes later and tells me «the mechanic says he didn’t touch the steering wheel, he only change the seating. There’s nothing else we can do,». Well sir!, whatever your mechanic did, he broke the steering wheel and then lie about it! I will never take my car to this location ever again. Seeing that this place only had 3 reviews prior to mine with all 1star rating, that tells a lot about this business and their ethics. I will also be reporting this to BBB! Good luck trying to run this place!

Well looks like instead of giving me the oil change I paid for, they in fact didn’t put any new oil in my car! What scares me is how long it took them to NOT change it. Now something else is probably going to go wrong under the hood. Awful company!!! Never again! Rip off!

Brought my truck in for a second opinion on my auto a/​c. The first place I brought it to told me that I had cool components under the hood but none of it was getting into the cab. I brought it to Firestone for a second opinion, they said I needed to fix the entire a/​c unit. Brought it back to the first shop I went to and they said my a/​c was no longer running cool under the hood. I’m not an expert detective, but I suspect that my freon was drained at Firestone so they could add the extra service on.

Went to this location for 2 yrs for oil changes and occasional miscellaneous repairs with no problem. Once I got a ‘new” used car, I went in for oil change and for them to look it over and came away with a 4 page repair list!!! I have never gone back there. I have gone back to dealer as well as a Midas location to verify the things on the list, they did find 2 things wrong, neither was on Firestones 4 pages of repairs and everything that was in the 5 pages was total BS… I have never gone back!