Fletcher’s Tire & Auto Service

I’ve been coming here for over 2 years and never been disappointed. Just had major brake work done and Darren was there to help me out every step of the way. Darren was great to work with and was very professional. I recommend Fletchers!

I don’t know why I return. Every time I come in for an ’ appointment’ it takes hours to get a simple oil change. I have a baby and I’m pretty sure they know it because she gets crazy waiting for so long. Such poor organization and scheduling and never a sense of urgency or care for the customers needs.

Darren helped me out big time today. I used the groupon for an already ridiculously reduced price for an oil change and accessory service and he continued to drop a couple prices on some of the accessory services to help me out. He even showed me some other issues with my truck and explained to me (without making me feel stupid) what the problems were, how to fix them, and the cost. I would recommend this location and company to anyone!

So a few years back I had two horrible experiences with Fletcher’s, they also turned me down twice because one they were too busy & two because they had 15 minutes before close. The district manager stopped by the bank I was working at and I told him what had happened, he apologized & gave me a stack of free oil changes with his name on them. Didn’t have to pay for an oil change for about two years, (I bought tires & had a few other repair done here & there) & the staff was always very friendly and attentive once they saw the district manager’s name on my card.
It had been a while since I had last been in but even without the oil change coupons, I had no issue staying with Fletcher’s as I had been coming here for years. I call to make an appointment & the man who answered was extremely rude & said they were too busy to take my car. Of course. So I went to Firestone on Union Hills and 7^th street and they took my car no problem even though they were swamped. I didn’t need it until the end of the day anyways. Fletcher’s never fails to disappoint, unless you know the DM.

Can I give a 0 star? The customer service is horrible, slow and they were not being respectful at all, waste of time. I’d rather pay more and go somewhere else. Worst service ever.

My dads mechanic normally works on my vehicle but since I have moved I have not found a decent shop to bring my vehicle until fletchers. I brought it in for a simple oil change and of course the 2 salesman showed me several other things that my car was having issues with. I didn’t have a whole lot of money to thrown down so he broke down what could waited to be fixed and what needed to be fixed immediately for my safety. He also took the time to explain what synthetic oil was and how it would benefit me in the long run. The salesman Brent really took his time with me and even gave me a small discount on the more expensive oil!!! I really appreciated the honesty with Fletchers and the ability to help me out so my car could get what it needed!
The wait time was also not to bad, I walked to the bakery and had a snack and hung out for a bit and it was done in a decent time.

My boyfriend and I took in our 06′ Dodge Durango to see if we could get the brakes fixed that day. They were grinding and were not feeling safe at all. When we walked in the guy at the front desk was very impatient with us and talked down to us as though we were children. That by it self was enough to make me want to bolt, I don’t take well to being spoken to that way.
But the worst part was, even after checking he had the parts in stock, he told us he couldn’t do it because he was closing in half an hour. Now mind you the sign says they close at 530PM, and it was only 430PM. Doing the front brakes with all the parts available only takes about 45 min. He told me and my boyfriend it would take at least 3 hours and that we HAD to call a head and schedule but he didn’t have anything up for about a week or two. So we said no thank you and went to leave.
But the good news after calling around and some driving we were able to go to Brakes Plus on Tatum and Bell, they were amazing! I called to set up an appointment for the next day with them, but they told us to come on in anyway and they could do it right then and there, even though they closed in less than an hour. They stayed an extra 10 min in the end, just for us.
It was a huge relief considering once the tires were removed the showed us just how bad it had been. We were driving with no brakes. No one at Fletcher even looked at our truck. I can’t imagine what would have happened if we had waited to schedule a week or two out like he wanted.
Bad form Fletcher, bad form.

I have only had positive experiences here. I’m grateful for the Groupons. I could afford to get both front & rear brakes done and they’ll always fit me in anytime to check my tire pressure, or fluid levels. And they’ve always been very nice. Just one thing– I think they need a really good, solid front desk coordinator who is at the front desk all of the time.

I m so frustrated. Should’ve checked reviews. Been here since 10a (it’s now 4) for a rear brake job– rotors and new brakes– and an oil change. If this isn’t 100% perfect when I leave here and everything doesn’t feel right, I’m calling corporate. Horrible rude customer service– they take advantage of women. Never coming back.

Left the oil cap off after a recent oil change. Never, never again will I go here. Those groupons might save ya a dime or two but will cost you loads in the long run. Horrible.

If I could give ZERO stars I would. I just moved to this area from Ahwatukee and this is my second time coming to this location and THEY ARE THE WORSE. The last time I came for an oil change they told me it was a three hour wait. Today he told me I had 10 people in front of me. I spoke to this Derrick guy and he’s rude and unprofessional and lazy. He gave me every reason in the world for why I should come back, why I should leave my car or why it’s not good to come on Saturday. I kept saying to him «I need an oil change» like regardless of what ur saying I still need an oil change. When I was in Ahwatukee I purchased this «Family Plan» that gives you so many free oil changes and discounts etc. That was great when I lived in Ahwatukee because the Fletcher’s out there was AWESOME. However here. I hate it. If I it wasn’t for the «Family Plan» I wouldn’t ever come here for service. Ever. As soon as this runs out I will never return. Horrible horrible place and horrible staff.

We bought tires less than 2 ½ years ago from this Fletcher. They were Firestone tires which have splitting issues. They are now splitting and are not standing by their warranty. Interesting that Fletcher no longer sells Firestone tires? That’s because they sold us a bad product.
DO NOT buy tires here. They do not stand by their product. Go to Big O or Discount Tire. I know they warrant their tires.

Horrible and awful are not strong enough words. I have taken my work trucks here a few times due to some groupon coupons, but never again. I took my s-​10 in a couple weeks ago. They fixed the seals and said that would fix it. 2 months later I’m still going through a quarter of oil per week. Took the day off work yesterday just to get my truck fixed. Dropped it off at 8:30am. Arrogant guy behind the counter asked «what if I can’t get it back to you until Monday.» I told him that I’d have to go somewhere else because work starts at 6:30am Monday. He said no problem, he’d give me a call shortly. I called at 3:45 and he said he was going to look at it in the morning. I reminded him of our conversation and he said oh yeah. I then asked if they could do it now and they said no, they close in 15mins, which means I wasn’t even going to get a phone call before they closed.
When I went in same arrogant guy behind the counter never apologized and said «when» I bring it back in he’ll waive the $ 90 diagnostic fee. Give me a break, too arrogant to even apologize. DO NOT GO HERE!!!

Unlike some of the other reviewers, I had a good experience at this Fletchers. We brought our SUV in for a full inspection since we had just purchased it and it was used. We knew it had some issues due to it’s age and wanted to ensure it was fit for driving. The person we got it from said he did all the oil changes himself regularly and maintained it the best he could.
After the Fletchers inspection they did find that most of the regular maintenance items were in great shape as the previous owner had told us… so points for Fletchers for not trying to sell us something we didn’t need.
We also noticed that the AC wasn’t really as cold as we thought it should be… Fletchers suggested a minor repair and added dye to the AC for us to watch. He said if it starts to not blow cold again then bring it back and they would be able to find any leaks that appear. At the end of the day we did have a lengthly list of items that need to be repaired or that will need service soon… he suggested some items we could do ourselves over a weekend as well.
So yes, we had to invest into our car for some repairs but overall I feel they were honest about what we really needed, what we could wait on and what we could do ourselves. They also completed all the work in 2 days. He also found some specials for us and saved us about $ 100.

If I could give them 0 stars I would. It’s not just bad service (and read the reviews, the service is beyond bad, it’s insulting) these people are CROOKS. I used to live near one of these places and took my car in for an oil change and to have a squeaky belt replaced. I was told my car needed over $ 600 of service (too long a list to type here) and that «All my belts» needed changing. I said, «Oh, really» All of them?” And the mechanic replied «Yes, you should do all of them at once, and it’s $ 375.» People, my car has ONE belt. I took it to my regular mechanic and he installed it for free (it took about 10 minutes, and he charged me $ 20 for the belt!) along with replacing the old oil filter Fletcher’s left on the car. RIP OFF WITH A BAD ATTITUDE!

Great service, good value.

Fletcher’s is a joke… I went there for and oil change and they convinced me to buy 2 get one free. So my total out the door was $ 40. Well making this next appointment was the worst!!! I called everyday at 8am for there stupid same day app. crap and somehow they were already booked for the WHOLE day or didn’t answer. I went in to get the refund for my other one I purchase and they would only give me 8 $!!! When I should have gotten $ 20. The guy gave me so much attitude when I said fine I’ll take the eight buck. But I have obviously can’t get any help from them so it’s 8 $ or nothing! They also did nothing to try and accommodate the annoying situation they put me in.

Got here at 645 to be first for an oil change took 40 min to get car on rack. 15 minutes in the air to get the oil drained. Watched 3 employees talk about nothing before that even started. No one in lobby to great you and the customer waiting area has garbage in it from Thursday when I dropped in to try and get the oil changed then

This place is ridiculous. I went once for an oil change and they convinced me I needed some other fluids flushed. I did that. Thought the service was fine.
Next time I went to get an oil change I was told to make an appointment. So I called and was told call back another day because they didn’t know when they could do it and they don’t make appointments. I asked for a manger, only to find out I was speaking to the manager. I began to let him know my frustration and was told oh well, tough luck and hung up on. NEVER will I use these people or ever recommend them to anyone. Consumer beware!!!

Don’t fall for the old quarter super glued to the floor trick! They got me and had a good laugh. Good service though. I’d recommend.