Flowers by Wire

The flowers I ordered were about $ 90 for what I paid for expected to last longer. The second day they were already dying and wilting. I email customer service and they never responded so I called two days after that. I read that you have a 7 day freshness garantee, so I called and when I told the lady about the flowers she pulled up the email, and she put me on hold for 20 mins when she came back she offered me 20% off. Your garantee is re delivery or your money back so that what I told her I wanted. She proceed to put me on hold for about 10 mins and said they could redeliver and that I would get a return email but I never received either. Very poor quality and horrible customer service after you have paiyment I will not be using your flowers ever. I buy flowers at least once a month not again with them. At least az florist replaced a $ 250 dollar bouquet of flowers the next day
Don’t order from here.

The worst — have used them 3 times in the past bc of the groupon but not one of those packages have been delivered on time. I’ve worked with their customer service in the past and they have promised gift cards for my inconvenience but they have never delivered on their offers. Will not be burned again, not worth it.

If I could give 0 stars I would. Worst flowers I’ve ever seen! We ordered these for our CORPORATE manager! We paid around $ 80. we could’ve gone to Fry’s and paid $ 5.99 for better flowers than these! Customer service is useless as well. Thanks a lot FTD!

My husband sent me a surprise bouquet of Christmas flowers yesterday. When I got them, they were in a black box wrapped in plastic with an empty glass vase. They had no water viles or wet sponge to keep them cool. I immediately filled the vase with water and the flower food packet provided. They looked very limp and wilted. When my co-​workers saw them they advised me to take a picture and send it to my husband and tell him to file a complaint with FTD. He did just that, he sent them an e-​mail about his dissatisfaction and the fact that he was embarrassed. After we got to work today, FTD contacted him and said that they were going to send me a new bouquet today, but that they would need the other one back. He explained to the lady that they were at our house which is 40 miles away one direction from where we work. She said «well, we need them back». So, my husband said okay and asked that they deliver my new bouquet to me today at work. They told him that I would get them at 3:00 p.m. He then drove 80 miles home and back during his work day to bring me the first bouquet on my lunch so that I could give them back and get my new bouquet. Well, my new bouquet never arrived today. This evening, I contacted FTD and demanded a new bouquet and a refund. While they refused to do both, I did manage to get a refund and still have the bouquet. However, we will NEVER use FTD (FAIL TO DELIVER) ever again!

I just received my flowers, literally, 5 mins. ago. I live in Phoenix, AZ. The temperature is currently 108 degrees. I opened the box and the vase was so hot I could not take it out of the box without a piece of cloth. The flowers were hot. This is actually the second set of flowers sent by FTD, because the same thing happened with the original set of flowers I received last week. By the next day, my flowers were DEAD. They delivered the flowers in the heat of the day, vase was hot as well as the flowers. Delivering flowers in Phoenix at 6:00 at night, in a 108 degree heat, where the vase and flowers are literally hot to the touch is unacceptable and insane. I guarantee the flowers I just received will also be dead by tomorrow. I will never use FTD again ever nor would I recommend them.

I purchased a $ 15.00 for $ 30.00 groupon. I went to redeem and purchased a 19.99 bouquet of roses and a 9.99 teddy bear, totaling 29.98. Making it a steal of a deal right? BUT WAIT!!! They forgot to mention there is a $ 32.00 «service fee» Thus making my 19.99 roses a 45.00 dollar purchase. 60.00 if I didn’t have the groupon. I wish I had read reviews first prior to purchase, that obviously would have been a great help!

Unreliable!! Never delivered flowers. Paid extra for same day delivery. Poor customer service, wouldn’t refund delivery charge but offered a 20% off my next purchase which I declined at that point. Ill consider another flower delivery service for my flower orders.

Despite all flowers being depicted online as neatly prepared in a decorated vase, all flowers were delivered «in the vase» without water, in a black box. Not very romantic. Also, none of the lilacs were bloomed until several days later, which then they were gorgeous but beforehand just looked a little sad. When I called the manager, there was no apology or sincerity expressed, just «that’s how they come.» I would expect a flower company to understand presentation more than anyone. Perhaps not.

I had a terrible time ordering flowers through this service. I had ordered Christmas flowers for my grandmother to be delivered the day before Christmas. When I spoke to her on Christmas day, she said she had not received any flowers. I called FTD the next day and got a lady that was very difficult to understand. She put me on hold and confirmed that the flowers that I had ordered were not delivered — no apology, no explanation, and no attempt to correct the situation. Seemed surprised that I wouldn’t be ok with the flowers being delivered «sometime in the next week or so». I had to insist on talking to a manager in order to get what I had already paid for. Will not use this service again.

I ordered flowers from this place a couple of times and was dissatisfied both times unfortunately. I would not recommend using this service to anyone and would look elsewhere.