Frost Appliance Repair

We have been using Frost Appliance Repair for at least 20 years. More than once they have told us over the phone a particular appliance is not worth the money to repair, and have suggested a couple of places we could get good replacements. Our latest call was on a Costco washing machine, Chad was out on the next business day and called ahead of time to give me an estimate on when he would be there. Our guest let him in, he fixed the washer and let me call him later with payment info. I’m not a wild eyed environmentalist, but our consumer based society needs to put more emphasis on repairing things and keeping them out of the landfills. We’ve probably saved hundreds of dollars on credit card interest alone by calling 602 – 25 FROST — as advised so long ago by Barry Young on talk radio. This is a great, local, environmentally sound, family owned, honest, reliable business and I hope we can use them for the next 20 years!

I called Frost Appliance because our refrigerator blew out. They saved me a ton of money by diagnosing the blown compressor on the phone, as I knew it would not be worth it to spend the money replacing the compressor. They were honest and could have ripped me off. I would trust this company to be honest in the future, which is what I look for in any kind of mechanic.

I do not understand the negative reviews for this place.
I have had several visits from them (to fix my dishwasher) and
found the Service Techs to be polite, helpful and considerate.
I would highly recommend this company.

I have to share my last few experience with Frost Appliance Repair. Having the oversight of several apartments in the central Phoenix area we have had our fair share of appliance failures. I am always pressed on what is better try and fix or just replace again. In the same week I had two separate washing machine failures. Both were acting in similar fashion. I called Frost Appliance Repair. After telling them of my problem and giving them a description of what they were doing they told me that many time it will be less expensive to just replace the machine. One of our machines I felt may be repairable. The second I was confident the transmission was out so they said send them a model number and they would let me know what the costs might be. I scheduled them to a service call on the the one I thought might have a chance to be repaired and the told me the second that I was pretty sure was bad would cost more than a new machine to repair. We scheduled the service call for the first machine. I received a call from the the repairman while he was at the location. He explained the problems he encountered and with that information I determined it would be better to replace that machine also. Another bonus for me is I did ask them if it can’t be repaired would they be able to sell me a used machine that they had in stock. They told me that they have elected to not sell any machine but just focus on giving great repair service.
The reason I am so happy with this company is they were right up front with me about their work policy and ethics. If they make a service call they charge for that. If the machine can be fixed they deduct the service call from the repairs, not add it in. And if they feel the cost is of repair is more than what I could buy a new one they will make that clear.
In the end I had them make a service call at $ 80. They took the model number of or other machine and told me the costs to fix the transmission at no charge. With the information they armed me with I was able to go out and find a super deal on two new washing machines at a price that that was less then what a repair was and now I have a full factory warranty on the new machines.
I will have added Frost Appliance repair to my list of preferred vendors and from now on they will be my first call to either talk with me about the problem or schedule a service call. Their service was awesome, and they saved me money. I am not sure why there are these other negative reviews. I found Frost by seeing one of their trucks in my area when I needed the help. Before I called them I did look them up on Unilocal and read the reviews before I called. I approached them with caution because of the review but my experience was the polar opposite of what these reviews indicated. That is why they have earned 5 stars from me.

READ before you waste your time and money. These people will claim they have fixed your appliance and make it worse, costing more money for them to now fix the «new problem.» Sometimes they will come back and do a free service call, but that’s only after you have just paid for an unsuccessful service and complain. Annette (I think she is the main receptionist) can be very rude and unprofessional at times. I would say about 50% of the time. I will never waste my time and money with frost appliance. I’m sure there are much more reputable and honest appliance companies out there.

Absolutely unbelievable. After carving out my whole morning and changing plans around to accommodate their 4 hour window, the service man that came to my house left after about ten minutes because he was scared of my dog. Who I had already locked up per his request! It was a complete and total waste of my time. Not to mention the ignorance of this «small business» because apparently the fact that my dog is a pit was the real problem. Which the idiot didn’t even know till I told him! If I had said boxer would you have left my house?! Horrible company.

Very honest, fair, and dependable service. I am happy to have finally found an appliance repair service that I can trust. I will definately use them again and will refer them to others.

READ THIS REVIEW… if you are willing to do the following:
1) support a local business
2) have a knack for bitter and angry women
3) take time of work… meaning a whole day of work
4) be on call and not do anything until they come to your home
5) be hung up on
6) PAY for crappy service…
a lady from this 7 person office calls me in reference to a service that was schedule between 1 – 4 pm, this was per the property manager. However there was a miscommunication between the business and the manager all I knew was it was between 1pm to 4pm.
i was on my way to the house to take care of the issue. Before i forget to mention this …
A lady calls me at 12:50 asking me how far was I from the home … i answered give me 15 minutes (I was still thinking about the 1−4pm time slot) she then said you know this is not going to happen, the property manger this the property manager that … this is ridiculous and you guys should’ve been there and went on and on and on and on … and she was on my cars bluetooth on blast with my 11 and 9 year… and i said well i apologize for that i will there as soon as possible. then she said. no… its not going to happen ma’am not today … this is not going to happen ma’am. she uses the word ma’am like she was to say *insert profanity here*, then i asked how can we resolve this maybe if we can work on rescheduling (first of all WHY am I as the consumer would be trying to make things work when she was standoffish to begin with? IDK maybe i am still hoping for world peace) … and she was like ugh no I need to call American Home Shield and the owner I don’t know this is ridiculous. and I asked well can we get a time maybe for next week and then call us if its possible or not and she NO MA’AM I AM NOT GOING TO THAT all loud … and asked … excuse me did I say something to offend you??? and here goes… SHE HUNG UP! i called back and she said YES I HUNG UP ON YOU and hung up again !
I was disappointed with the property manager and made sure he knew I felt, however Angry lady’s action was uncalled for… wow, now i know why some people pay a premium for larger companies … since this will not be tolerated.
When i read the review from Mollie C … why am I not surprised?
The following has been done:
1) filed an executive complaint with the BBB
2) a copy was sent to American Home Shield and the FTC, just in case this company tries to make a quick buck… and ask for the $ 75 deductible
2) a letter to Mr. Little, the owner and according to the grumpy lady on the phone he was the «technician» he that was waiting…
do
I guess if the owner of the company is performing the service. you need to bow down to him … its like the president of the United states is doing you a favor and exempted all taxes due for you and your family… SCORE!
this is the worst service I have received. better yet treatment from a COMPLETE stranger.

I found Frost Appliance repair on Angie’s List. After a lot of research, they were the most professional and accommodating to my schedule, budget and my repair needs.
The woman who answered the phone, Annette was very nice and personable. She cared about my schedule and made sure to call before they came over. Our repairman, Chad, was perfect. He fixed everything, was clean and personable. His work was great. This is the second time I have used them, their prices are reasonable and they charged me appropriately for the work done. They are now my «go to» shop for appliance repair! Thank you!

The scheduling woman, Annette, is extremely rude and unapologetic. When scheduling a time to come in to my home for an appointment, they did not provide the 30 minute call ahead they said they would. She then called to reprimand me for not being there and said that I was being irresponsible. I tried to let her know that I did not receive the 30 minute prior phone call even letting me know that the technician was going to be there. She told me I was wrong and refused to believe me.
While the technician’s service was neutral, the scheduling woman was one of the worst customer service experiences I have ever had.